Criswell Chrysler Jeep Dodge RAM and FIAT

Awesome buying experience!!!!!! I've always dreaded the experience of buying a car from the past. Always the salesman on top of you and you can't breath. Always the high pressure a I've always dreaded the experience of buying a car from the past. Always the salesman on top of you and you can't breath. Always the high pressure and feeling that you are being tricked. Not here at Criswell Jeep of Gaithersburg. It was a very pleasant experience, the sales Manager was extremely friendly, and really went out of his way to make things work. The Salesman and Finance Manager were great too. I would definitely come back here again for my next car. More

Awesome crew! The service members were really friendly and worked hard to make sure I would get my car despite having excess miles on my last lease. They were abl The service members were really friendly and worked hard to make sure I would get my car despite having excess miles on my last lease. They were able to help me get what I wanted at best price! More

No pressure, no haste leads to happy Jeep buyers I used the COSTCO Car buying program to purchase a 2018 Jeep Wrangler Sport. The experience was hassle and pressure free. Our sales consultant was ve I used the COSTCO Car buying program to purchase a 2018 Jeep Wrangler Sport. The experience was hassle and pressure free. Our sales consultant was very helpful. The manager made himself available while we waited on our sale consultant to finish with another customer. More

Best car buying experience!! Dealt with Theus in trading my Wrangler and buying new one. Had bought 3 vehicles from Crisswell before but this was the best experience I’ve ever had Dealt with Theus in trading my Wrangler and buying new one. Had bought 3 vehicles from Crisswell before but this was the best experience I’ve ever had. Theus was laid back, friendly and courteous. I really enjoyed Theus’ accessibility and responsiveness. Days before I bought my Jeep, Theus communicated with me via text even during his day off and after work hours. By the time I got to the dealership I felt he really understood my needs and wants and I feel the service I received was possivitely impacted as a result. Would definitely look to wit with Theus again in the future. More

Mr. Julius Green is a true professional I highly recommend anyone looking to buy a jeep to deal directly with Julius he is a true professional. He is looking to sale vehicles at a fair price I highly recommend anyone looking to buy a jeep to deal directly with Julius he is a true professional. He is looking to sale vehicles at a fair price without playing games. I was very impressed with his no nonsense approach to selling a car. I normally don't write reviews, but he has been the most impressive sales manager I have dealt with so far in my quest to purchases a new Jeep Grand Cherokee. Others, just start off with a song and a dance. Other sales folks should emulate... More

Happy Ending. Dispite the fact that I had a less than joyful experance with the first salesman over the phone, I took a chance and drove over two hours to the deale Dispite the fact that I had a less than joyful experance with the first salesman over the phone, I took a chance and drove over two hours to the dealership to see if I would have a better experience in person. When I got there I explained that one of the salesman hadn't returned any of my calls over the past 3 days and that. I wanted a new salesman to make the deal. I was treated with kindness, respect and felt right at home. Our salesman was Leon Travis. Leon was very knowlegable of the new jeep Rubicon and showed us everything about the jeep. Julius Green, the sales manager and Thong Nguyen, finance manager were also great at helping with the pricing for our budjet. THANKS GUY'S More

Alex made the experience easy and pleasurable. Alex greeted me in a friendly manner over the phone as I called with my first inquiry. He was willing to find the vehicle my family was searching for Alex greeted me in a friendly manner over the phone as I called with my first inquiry. He was willing to find the vehicle my family was searching for and make the experience just right, and made sure my children were happy as we went through the process. I was also impressed with Julius Green, sales manager who was helpful as well. Highly recommend, and we will be back. More

Terrific Experience Purchasing We had several specific needs regarding trim level, price, color, etc. Everyone involved was extremely helpful, affable, understanding, and attentive. We had several specific needs regarding trim level, price, color, etc. Everyone involved was extremely helpful, affable, understanding, and attentive. It was as stress-free as I can imagine buying a car can possibly be. More

Dishonest These people do not honor their own posted prices. I made an appointment on May 10 to look at a new 2018 Jeep Grand Cherokee SRT they listed online a These people do not honor their own posted prices. I made an appointment on May 10 to look at a new 2018 Jeep Grand Cherokee SRT they listed online at $65939. When the sales manager, Julius Green, wrote up their offer, the price of the vehicle was $70000, over $4000 more than the posted price on their website, and they were offering me $7000 less than Blue Book for my 2015 Grand Cherokee trade. Needless to say, I got up and left. These people wasted half my day. More

Leon Travis sets the bar cartoonishly high If you want a no pressure, high knowledge, friendly car buying experience you should look no further than Leon Travis at Criswell Jeep. The man is cle If you want a no pressure, high knowledge, friendly car buying experience you should look no further than Leon Travis at Criswell Jeep. The man is clearly an expert and an absolute professional, I cannot stress enough how fast, easy and pleasant the process was. I know for a fact I will be purchasing any and all vehicles from him in the future and will recommend him to anyone with 2 ears and a beating heart. With the exception of Julius who was friendly despite clear frustration at not being able to help, dealing with the rest of the team was a slow descent into hostility and a reluctance to make things easy. It began with attempting some high pressure sales BS when I was already committed to purchasing and trying to sell me an interest rate 4.5 points higher than what I had walked in with, after pulling the classic "Wait here..." for close to an hour, on a weekday before noon I was finally summoned to the back office to see Sam where I was offered the higher financing options despite being preapproved. As reprisal (there's no other reasonable explanation), upon pick up of the vehicle I was instructed by Thong Nguyen to complete the obligatory paperwork, it was late afternoon and I was pressed for time which I made known to the team with the hopes and assurances that they would accommodate me and when ready to go I got a "One more thing..." and made to secure insurance for the vehicle despite approval for financing and an existing policy that provided 72 hours of coverage and losing another 30-45 minutes in the process with my wife and kid in the parking lot waiting on me in case something were to go sideways which I half heartedly expected after some of the shenanigans they pulled. Just to recap: Leon is a human dynamo, I would go back to him in a heartbeat and you should definitely go see him. Julius was very nice. Sam and Thong where difficult and a bit hostile and if you can work with someone else you should. More