Criswell Chrysler Jeep Dodge RAM and FIAT

Horrible Service department This is not the first time I have had bad experience with this dealership. At least three times they have taken my car and had nothing done on it for This is not the first time I have had bad experience with this dealership. At least three times they have taken my car and had nothing done on it for the 8 hours that car was sitting there. Each time they say " we are short-staffed". This is not a good excuse. No to mention they don't give you a call to give you an update on your car. I will never bring my car here and suggest nobody should either. They are nice to you when you buy the car from them after that they treat you without any respect. More

Made Appt for Recall Fixes Made appointment for recall fixes, confirmed, dropped the car off and when I picked it up they said THEN that they did not have the recall parts!!!! S Made appointment for recall fixes, confirmed, dropped the car off and when I picked it up they said THEN that they did not have the recall parts!!!! So that fix was not performed for all my trouble. More

Bad, Bad, Bad. Stay Away!!!! In October of 2017, I purchased 2 new vehicles at your dealership, totaling over 90K. This is the second time I have done this. One of the vehicles In October of 2017, I purchased 2 new vehicles at your dealership, totaling over 90K. This is the second time I have done this. One of the vehicles was a 2017 Dodge Durango. My only stipulation for options in this vehicle was a blue ray player / DVD system. Your sales manager, Ahsan Javeid, told me he could install an aftermarket system that would meet my needs. He was happy because he could sell a vehicle already on the lot instead of having to ship one in. Fast forward a bit and the installed system does NOT play blue ray as promised. I brought this to Ahsan’s attention. He did some research and found that there are NO aftermarket systems that play blue ray. Had I been told up front that there were no aftermarket options, I would simply have selected a different Durango to purchase and the sale would have continued. All the other options on the vehicle were nice, but not necessary. As a solution, Ahsan would have been happy to trade the vehicle in for me on another, but I would then have to eat almost 10 thousand in depreciation for HIS mistake. After discussing this, I was basically told “we value you as a customer because you buy lots of vehicles from us, but we aren’t going to do anything about that, because we are a business.” I told him I thought it would be nice if he would reimburse me for the cost of the unit, as he is the one that made the mistake about its capabilities. He told me he would get back with me. This was several weeks ago, and I have heard nothing. The bottom line here from my perspective is I paid over 90 thousand dollars for vehicles and I didn’t get the one option I wanted. I am now stuck with a vehicle that will never have a blue ray system, and I refuse to trade in a vehicle so soon for so large a loss when the mistake was not mine. When I tried the “online chat” to just get the name of the General Manager, they actually hung up on me. Stay away from this dealership. They do not follow through, their word is no good, and they will not fix mistakes they make. More

It just gets worse with every visit I continue to be stunned by these people. My Fiat has now been in for the 10th time for 5 separate issues. One issue took five times to resolve, and I continue to be stunned by these people. My Fiat has now been in for the 10th time for 5 separate issues. One issue took five times to resolve, and the current issue is on its second try. This time I have been without my vehicle for a full month until picking it up today. At no time did they ever contact me to tell me what was wrong with my car, nor how long I would be without it. When we brought it in we were told that we were lucky that the engine didn't seize...a day after picking up from supposedly being fixed. The service manager assured me that he could work with the regional Fiat rep to help get me into a more reliable vehicle, but never followed up. I literally never heard from him. After leaving a previous review I did hear from the customer service person at Criswell who put me in touch with a sales manager who made a similar promise. In the end he said he would give me about a third of what I paid for the car, plus around $2,000. This is for a 2016 vehicle with less than 13,000 miles on it! Grrrr... And then, like the others he stopped returning my calls. I have left messages for him and the customer service person, and emails for all three, but nobody even had the courtesy to respond. This is not a classy operation. The only thing worse is FCA, who offered me 1% off the MSRP of a new car for my trouble....that's not a typo....1%! And then I went into the Criswell Jeep dealer to try to talk to someone else, who was ruder than any of the rest. These people are downright incompetent in their service and rude to boot. Stay as far away from FCA products and Criswell as you can! Let me say that the only person there who is super nice and always tries to be helpful is Horace...he's a bright spot in an otherwise dismal operation. More