Criswell Chrysler Jeep Dodge RAM and FIAT

i wanted to take a minute to rate my dealer, Mike Long did an ABOVE OUTSTANDING job with the sale of my vehicle. On the chrysler customer promter score I rated a 2 about my vehicle satisfation simply beca did an ABOVE OUTSTANDING job with the sale of my vehicle. On the chrysler customer promter score I rated a 2 about my vehicle satisfation simply because when i called chrysler direct, the gave me WRONG information when it came to the UCONNECT SYSTEM. Chrysler corporation itself told me that the" IPHONE 5 WAS INCOMPATIBLE" and an update would soon be sent out to all customers. That information was completely inaccurate which made my rating a "2" because that system really is the only decent feature of the car. In doing so, i may have made my DEALER look bad when in actuality I told him about the issue, he PROMPTLY went to my vehicle and synced my phone to my vehicle and proved that THE CHRYSLER CORPORATION gave me inaccurate informaton. I have loged a complaint with CHRYSLER in hopes that i can change my rating in the "CUSTOMER SATISFATION SECTION" on the "PROMPTER SCORE" Finally, I wanted to express my "COMPLETE SATISFACTION" with Mike Long and I hope the higher ups at Criswell will take the time to follow up and make this right with Chrysler. Mike Long did not deserve to take the hit on this, It was not his fault, It was Chryser Corporation itself. I am a very persistant person and I believe in fairness, I am a supervisor in my proffession and I would break my back to ensure that everybody is treated fairly and gets what they deserve. The last thing I want to happen is somebody to be blamed or reprimanded for something that they did not have anything to do with. If anything, Mike Long should be "COMMENDED" for making the Chysler corporation proud and handling an unsatisfied customer and making them satisfied. Especially when a dealer makes CORPORATE look good...... Excellent job More

My salesperson in Gaithersburg was Rod Heskee. We had a bad experience at the Fiat dealership in Owings Mills the day before, so we drove almost an hour to the Fiat dealership in Gaithersburg. The salespe bad experience at the Fiat dealership in Owings Mills the day before, so we drove almost an hour to the Fiat dealership in Gaithersburg. The salesperson in Owings Mills was not good. He let us walk out without buying a car. As soon as Rod approached us, we knew this was going to be a better experience. He is extremely nice and went the extra mile to help me get the car I really wanted. He was very patient as I went from car to car to find exactly the right one. He actually drove my car out to me in Baltimore the following day when it was ready. That was wonderful! The manager, Giles Bibic also did whatever he could to help me get my new car. This was actually the second Fiat I purchased from Gaithersburg. Both experiences we wonderful! I would very highly recommend Criswell Fiat of Gaithersburg! More

Bill was the best! My wife and I recently purchased a 2014 Jeep patriot and could not have been happier with Bill's salesmanship. Purchasing a vehicle has always been a hassle in the past and that was no 2014 Jeep patriot and could not have been happier with Bill's salesmanship. Purchasing a vehicle has always been a hassle in the past and that was not the case for either of us. You have an amazing employee who obviously loves what he does and it shows! More

Excellent prices, nice people, very informational! I would one hundred percent recommend this dealership to anyone I know because they were successfully able to find me the car of my dreams at a reasona would one hundred percent recommend this dealership to anyone I know because they were successfully able to find me the car of my dreams at a reasonable price with all the features I wanted in a car. More

Very friendly and helpful employees. All were very knowledgeable in their respective fields from sales to finance. Not having purchased a new vehicle in nearly ten years, I was apprehensive at first knowledgeable in their respective fields from sales to finance. Not having purchased a new vehicle in nearly ten years, I was apprehensive at first with regards to aggressive sales personnel. All the sales people at Criswell were extremely helpful and informative as opposed to being pushy or demanding. I was provided with informative details with regards to my inquiries about the models of Jeep Cherokee that I was interested in and allowed to make my own informed decisions about purchase without undue pressure. After several trips and test drives at Criswell, I selected a model for purchase and believe I received a very fair price as well as being treated with the utmost respect and dignity throughout the process. I would definitely recommend this dealership to anyone interested in purchasing a new vehicle from their inventory. More

Leon was a great help in my choice here to purchase the Dodge Charger. He was very informative about the car. in fact everyone so far has been great. Dodge Charger. He was very informative about the car. in fact everyone so far has been great. More

Fred, was knowledgeable about the FIAT 500L. He was extremely courteous. I did not feel like he was trying to sell me a car at all. I have not bought that many cars in my life, but I have bought a fe extremely courteous. I did not feel like he was trying to sell me a car at all. I have not bought that many cars in my life, but I have bought a few. The thought of buying and selling a car is totally daunting to me. This was by far the best experience ever. Fred also went the extra mile and drove me to Silver Spring, MD so that I could complete the sale of my exisiting car, return to Criswell with my deposit, and leave the lot with my Fiat 500L, which I love. I am very happy with the whole experience. Tess More

Great experience, really made purchasing a car a Good Experience. Highly professional staff!!!!! The entire staff was helpful, professional; and extremely friendly. would purchase here again!!! Experience. Highly professional staff!!!!! The entire staff was helpful, professional; and extremely friendly. would purchase here again!!! More

I was very happy with my sales experience (Arnold). I have not been very happy or satisfied with the customer service that I have received since I have experienced minor problems with my 500L. I was sold have not been very happy or satisfied with the customer service that I have received since I have experienced minor problems with my 500L. I was sold a package that included Satellite Radio and now Criswell will not honor the promotion. I have had to return my car to Criswell 2 times for the same problem and is now waiting a call from the Service Department as to when the parts will be in to fix the problem. More

Walked in looking for a 2013 Dodge Dart. Had been having a hard time finding one with a manual transmission. Sat down with Leon, told him what i was looking for and what i could handel money wise. He did th a hard time finding one with a manual transmission. Sat down with Leon, told him what i was looking for and what i could handel money wise. He did the research and luckly we found one. He worked with me from start to finish. Very nice and easy going. Made the whole process easy and unstressful. A great sales consultant (i have finaced 4 cars now, this was the best buying process ive had, overall). More