
Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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We had done all of our oil changes and maintenance here, had usually had good experiences (except our control settings were always messed up when we picked up the car.) But we recently brought our Jeep in b had usually had good experiences (except our control settings were always messed up when we picked up the car.) But we recently brought our Jeep in because the sunroof wasn’t closing. Criswell told us there was no way to fix it, their only suggestion was to have a body shop replace the entire roof of the car at a price of over six thousand dollars!!! And they said there was no guarantee that it would work, or that the roof wouldn’t leak. Called Jeep customer service directly, they sent us to another local Jeep dealer, who were able to completely fix our sunroof for $700 plus some parts. Needless to say, we won’t be returning to Criswell ever again. More
Plain and simple, if you are looking for a knowledgeable Service Advisor regarding Jeep and Chrysler vehicles, listen to Vanessa! In over 27 years of owning vehicles from various manufacturers from numerous Service Advisor regarding Jeep and Chrysler vehicles, listen to Vanessa! In over 27 years of owning vehicles from various manufacturers from numerous dealerships, Vanessa is the ONLY one that I trust completely. Hands down. She actually listens, understands, and gives a __ about what I am saying/talking about and answers my question honestly. Not saying that other service agents at other dealerships lied to me, but Vanessa knows her stuff and doesn't waste my time. Any negative reviews of Vanessa should be based on the dealerships level and lack of ability to service vehicles efficiently, not on her. An oil change should not take 2 hours, so to review her negatively isn't fair when she isn't the one doing the oil change. She's only the first step of the service center process and she can only rely on the information given to her from the mechanics and such. More
we did our homework before making an appointment. Leon was very attentive to our emails, texts and responded immediately to our questions. we made an appointment, it was confirmed and within one hour of was very attentive to our emails, texts and responded immediately to our questions. we made an appointment, it was confirmed and within one hour of meeting with him we placed our order for a new Rubicon. Can not wait for it's arrival More
I was extremely satisfied with Leon's professionalism and dedication throughout the ordering process. He made purchasing my first Jeep a breeze and made sure I had the best deal on the east coast. Thank you dedication throughout the ordering process. He made purchasing my first Jeep a breeze and made sure I had the best deal on the east coast. Thank you so much, Leon, I hope to work with you again soon! More
My family has purchased six vehicles from Criswell, and I have serviced two Fiats and my Jeep nearly exclusively at this dealer - always had a good customer experience. have serviced two Fiats and my Jeep nearly exclusively at this dealer - always had a good customer experience. More
Jourdain McCants proved to be a highly knowledgeable automotive sales professional with a friendly and relaxed manor that made the long-time car guy in me want to do business with him. My test drive in automotive sales professional with a friendly and relaxed manor that made the long-time car guy in me want to do business with him. My test drive in the loaded blue Fiat 500X in stock confirmed that I wanted a 500X Trekking Plus, but not in blue. My previous research revealed that the Norfolk, Virginia Fiat dealer had the Passione Red with tan leather seats Trekking Plus in stock. After conferring with his manager, Jordain suggested a dealer swap with Norfolk. After negotiating a fair price, I signed on to the deal. Jordan drove 200+ miles to Norfolk and drove back to present me with my beautiful new Fiat. More
Buyer beware. Very bad experience at Criswell Dodge. Went there for new tires at $750. Billed $1577 for unnecessary work and tires were almost two years old. No resolution to-date. Went there for new tires at $750. Billed $1577 for unnecessary work and tires were almost two years old. No resolution to-date. More
We worked with Mario Adams, he was awesome. Last time we got a car (somewhere else) it felt a little aggressive, Mario was the total opposite. Awesome attitude, great to work with! got a car (somewhere else) it felt a little aggressive, Mario was the total opposite. Awesome attitude, great to work with! More
I chose to go to Criswell Chrysler Jeep for service because the service department is awesome! Shane and Vanessa helped me out with one of my tires that had a bolt/nail in it (this week) and the wheel because the service department is awesome! Shane and Vanessa helped me out with one of my tires that had a bolt/nail in it (this week) and the wheel was also stuck onto the vehicle due to a over tightened lug bolt. They fixed everything and they are awesome, Criswell has a wonderful team in the service department!! More