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Criswell Chrysler Jeep Dodge RAM and FIAT

Gaithersburg, MD

4.4
820 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary goal is to satisfy our customers.
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84 Bureau Drive

Gaithersburg, MD

20878

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Showing 820 reviews

November 06, 2021

We had done all of our oil changes and maintenance here, had usually had good experiences (except our control settings were always messed up when we picked up the car.) But we recently brought our Jeep in b More

by Lewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Witt
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2021

Plain and simple, if you are looking for a knowledgeable Service Advisor regarding Jeep and Chrysler vehicles, listen to Vanessa! In over 27 years of owning vehicles from various manufacturers from numerous More

by snakpak424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa Gageiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you so much for taking the time to share this outstanding review with us! We are ecstatic to see that you have found an advisor you can trust in Vanessa and we look forward to seeing you again at your next visit.

November 03, 2021

we did our homework before making an appointment. Leon was very attentive to our emails, texts and responded immediately to our questions. we made an appointment, it was confirmed and within one hour of More

by rellis8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Excellent! We are delighted to hear that Leon was able to help make this a smooth and stress free process for you!

November 01, 2021

I was extremely satisfied with Leon's professionalism and dedication throughout the ordering process. He made purchasing my first Jeep a breeze and made sure I had the best deal on the east coast. Thank you More

by Minu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Travis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thank you for choosing Criswell for the purchase of your awesome new Jeep! We are so happy to read that you had a 5 star experience with Leon! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

October 20, 2021

My family has purchased six vehicles from Criswell, and I have serviced two Fiats and my Jeep nearly exclusively at this dealer - always had a good customer experience. More

by sealy1995
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Clutter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We are very pleased that we are able to help with all of your automotive needs! Thanks so much for your continued relationship with Criswell!

October 19, 2021

Jourdain McCants proved to be a highly knowledgeable automotive sales professional with a friendly and relaxed manor that made the long-time car guy in me want to do business with him. My test drive in More

by Rick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jourdain McCants
Oct 21, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Awesome! Thank you so much for taking the time to share your story with us; we love hearing how happy our customers are with their new vehicles!

October 17, 2021

Buyer beware. Very bad experience at Criswell Dodge. Went there for new tires at $750. Billed $1577 for unnecessary work and tires were almost two years old. No resolution to-date. More

by Robertdurst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Newport
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2021

We worked with Mario Adams, he was awesome. Last time we got a car (somewhere else) it felt a little aggressive, Mario was the total opposite. Awesome attitude, great to work with! More

by jonathan.lang29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

We are delighted to hear that you had such a great experience with Mario and our Criswell team! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

October 04, 2021

The seller (Kathryn) was amazing! She was very helpful in resolving a few issues I had More

by Gabe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Bitter
Oct 06, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Outstanding! We are ecstatic to hear that you had such a great experience with Kathryn and our Criswell team!

September 12, 2021

I chose to go to Criswell Chrysler Jeep for service because the service department is awesome! Shane and Vanessa helped me out with one of my tires that had a bolt/nail in it (this week) and the wheel More

by Brian (Joseph) B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa Gageiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Vandyken
Sep 16, 2021 -

Criswell Chrysler Jeep Dodge RAM and FIAT responded

Thanks so much for your kind words and positive review for our team! We look forward to seeing you again at your next visit. Have a great day!

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