Criswell Chrysler Jeep Dodge RAM and FIAT

I was very impressed. I was not pressured which is my biggest pet peeve. This was my 30th birthday present to myself and Leon helped make it happen. My friends I brought I test drive a Dodge Ram love th biggest pet peeve. This was my 30th birthday present to myself and Leon helped make it happen. My friends I brought I test drive a Dodge Ram love that fact as well. I appreciate the help. More

Purchased a 2013 Wrangler Unlimited from the folks over at Criswell Jeep Chrysler Dodge and I have to say that it was a very pleasant experience. From ordering the vehicle to delivery, David Merritt made s at Criswell Jeep Chrysler Dodge and I have to say that it was a very pleasant experience. From ordering the vehicle to delivery, David Merritt made sure I knew what was going on. My jeep was ready to go in a timely manner. David took time to show me how to work all the cool things about a wrangler as it is my first one. I was so pleased with the experience that I would buy with them again. More

Rod Heskee gave me OUTSTANDING service and went above and beyond my expectations. He picked up my car in Frederick, Maryland and drove it to work to be serviced for the day and then delivered back to my hous beyond my expectations. He picked up my car in Frederick, Maryland and drove it to work to be serviced for the day and then delivered back to my house. I can not thank him enough for doing that for me! Thank you Rod, you are awesome! More

Working with Sam Hall was the best and quickest buying experience ever...very professional, knowledgable & helpful. I was at dealership about an hour before closing time and Sam made sure everything w experience ever...very professional, knowledgable & helpful. I was at dealership about an hour before closing time and Sam made sure everything was complete and I was able to drive my new Jeep home that day after only being at the dealership for a total of an hour. I will return to Criswell to purchase my next JEEP! Thanks for such great service!! More

I bought my second car from Dave and would recommend him for several reasons. He is very helpful and makes the buying experience a pleasure. I know I can trust him to look out for my best interest. Dave for several reasons. He is very helpful and makes the buying experience a pleasure. I know I can trust him to look out for my best interest. Dave does a nice job of keeping in contact with me even when it came to service after the sale. Do yourself a favor and contact Dave Merritt the next time you need a car. More

The best car purchasing experience I have had, love my fiat 500 and will recommend Fredrick and Rod to everyone, Fredrick even picked me up from Washington DC when i had no ride. Thank you again! fiat 500 and will recommend Fredrick and Rod to everyone, Fredrick even picked me up from Washington DC when i had no ride. Thank you again! More

David Merritt, the Sales Consultant, carefully listened to our preferences and requirements relative to a new car and offered suggestions on vehicles that might meet our needs. After we had narrowed down to our preferences and requirements relative to a new car and offered suggestions on vehicles that might meet our needs. After we had narrowed down our selection, and despite my skepticism about a car purchase being within the realm of possibility at this point in time, David and Ale Toueg, the Sales Manager, went above and beyond to come up with a deal that we simply could not pass up. Jeff Duncan was able to arrange an excellent loan and the financing paperwork was accurately explained and completed in short order. Everyone we encountered in the dealership was pleasant and friendly. More

I recently bought a 2014 Jeep Grand Cherokee and Bill Flowers was helping me with my purchase. Bill made my car buying experience pain free! He couldn't have been nicer and more patient with me. I wou Flowers was helping me with my purchase. Bill made my car buying experience pain free! He couldn't have been nicer and more patient with me. I would recommend this dealership to anyway and i would definitely recommend asking for Bill to help you out. He truly makes it a pleasant experience! Thank you, Bill!! More

Before going to Fiat and working with Rod, there was no way in the WORLD I was going to buy a new car. I usually drive cars until they rust out from underneath me and only buy them when they are past prime way in the WORLD I was going to buy a new car. I usually drive cars until they rust out from underneath me and only buy them when they are past prime. Rod was wonderfully helpful, explained everything, and really helped me come to the best decision I could have made...and new Fiat! I also appreciated him for selling the car to me, not my boyfriend. We went to other dealerships where they would focus their selling on my boyfriend even after being told repeatedly that I was the one buying the car. Rod was nice to my boyfriend, but actually talked to me. Can't say enough about Rod and the team there. Thanks for a great experience! More

I purchased a Jeep Commander warranty for an extra 2000 when I bought the car at Carmax about 8 months ago It started having problems and Criswell assured me that they will take care of it. I dropped it o when I bought the car at Carmax about 8 months ago It started having problems and Criswell assured me that they will take care of it. I dropped it off and my service person Marcus Dominguez assured me that they will take care of all. I picked it up on Friday after two month !!!! or 59 days of "repair" It was recommended by Marcus that additional things should be fixed totaling another $ 1800 I said I would bring it up with my own mechanic to which he responded he could do it for $ 700 I declined, obviously. The work performed seems unsatifactory, since on the way home the car jumps unvoluntarily and the AC stopped working on the way home. I left a message and we shall see what happens.... In addition, after I was assured by Criswell that the rental would be covered, it turns out that it is not the case and they will charge me 52 days for the car rental. I am planning on taking the case to court. In addition the Service manager Bob Wisman told me that mine was one of five cars that he has in the shop that "blew up", after being purchased by Carmax and that Carmax is under review by the State of Maryland. I spend 20 000 on this car at Carmax. Criswell dragged their feet, excuses for snow days and mechanics not showing up etc. etc... Never heard of a repair taking two months!! Needless to say, I think it is a place to be avoided at all cost and I will fight hard More