Criswell Chrysler Jeep Dodge RAM and FIAT

I had a bad experience with Leon. Leon emailed me that my Jeep had shipped and it would arrive in 2 to 3 days. The Jeep plant is a short 7-hour drive from Criswell. With this information, I started the proce Jeep had shipped and it would arrive in 2 to 3 days. The Jeep plant is a short 7-hour drive from Criswell. With this information, I started the process of selling my current Jeep to Vroom. Long story short, fours weeks later, No new Jeep and Vroom picked up my current Jeep. Leon was wrong, (he kept to his story that the Jeep would arrive any day) the Jeep never shipped and I was without any car. Leon’s manager agreed to refund my deposit and let me out of the contract. I couldn’t keep waiting with no car. More

Great Service advisor for our shop to deal with. Always helpful and friendly. We send all clients to Jim for any service that needs to be performed at the dealer. helpful and friendly. We send all clients to Jim for any service that needs to be performed at the dealer. More

When I traded in my JKU with new 2019 JLU Rubicon, F&I sold me Jeep Wave program, supposedly a special treatment for Wrangler owner. 2 years later at 20,500 miles: I never get a single Car Wash promised a sold me Jeep Wave program, supposedly a special treatment for Wrangler owner. 2 years later at 20,500 miles: I never get a single Car Wash promised and have had low tire pressure and top-off my washer fluid within 2 weeks post visit. DON'T PURCHASE JEEP WAVE! Now that my free oil changes and tire rotation have expired, I'm changing my own oil and could not rotate my tires b/c I couldn't find my wheel lock inside the car (So glad I've not gotten a flat tire!). Brought to Service thinking that they may have removed it during service and forgot to return. Or replace them for me. But I'm told to purchase the $70 item. They've been calling me to purchase additional services but there's no way I'm going back to Chriswell Gaithersburg! More

We chose to go to Criswell Chrysler Jeep because of the reviews for Leon Travis. Leon did not disappoint! He was very knowledgeable of all Wrangler models and reviewed them with us to help us make out de reviews for Leon Travis. Leon did not disappoint! He was very knowledgeable of all Wrangler models and reviewed them with us to help us make out decision on what to purchase. We ordered a Jeep Wrangler Rubicon and once ordered he kept us informed of the status every step of the way. Our jeep arrived in record time and he went over all aspects of the Rubicon in great detail. We drove almost an hour to make this purchase and it was well worth our time! We highly recommend Leon for anyone considering to purchase a new vehicle! More

I ordered a new Jeep Wrangler 4xe with Jourdain. His direct and honest work ethic is rare in this industry, We negotiated a fair price and he made the process easy, constantly keeping me updated on my o direct and honest work ethic is rare in this industry, We negotiated a fair price and he made the process easy, constantly keeping me updated on my order. He is THE PRIMARY REASON I purchased through Criswell. More

Jim Clutter has come in clutch every time I had to bring my 2015 Dodge Durango R/T in for service especially during COVID, a I still had to go to work. I really trust Jim and his advice and look forward to my 2015 Dodge Durango R/T in for service especially during COVID, a I still had to go to work. I really trust Jim and his advice and look forward to him taking care of my Durango when I need it. Jim get's a well deserved Bravo Zulu as he's earned it in spades. Keep up the great customer service Jim. More

Mario was/is great! He was very helpful, courteous, and very professional! I would recommend Mario to family and friends. Thank you for helping me. very professional! I would recommend Mario to family and friends. Thank you for helping me. More

Carl was great. I bought a 2019 Ram 1500 from him and the whole process was painless. My sister also bought a 2021 JLU from him. At this time I plan on buying all my future cars from him. whole process was painless. My sister also bought a 2021 JLU from him. At this time I plan on buying all my future cars from him. More

Mario answered some questions via text that I had submitted about a pre-owned Jeep Compass through their website. Once I was at the dealership an hour later, on a sweltering hot day, he cooled the ca submitted about a pre-owned Jeep Compass through their website. Once I was at the dealership an hour later, on a sweltering hot day, he cooled the car down before the test drive. He asked what my needs/wants in a car are and he pointed out the features that would be important to me. Mario was very friendly in a genuine-seeming way. No pressure sale. More

Great Experience! My husband and I schedule an appointment for service. Upon arrival, the Service Department was buzzing. We were meet by a very helpful Service staff member, Michael. He welcom appointment for service. Upon arrival, the Service Department was buzzing. We were meet by a very helpful Service staff member, Michael. He welcomed us and got us to a Service Advisor, Neil. While speaking to Neil on the purpose of our visit, Michael got up from his desk to assist us with functions of our Pacifica. When we made the appointment, we thought there was an issue with the vehicle. He took the time to explain how things work, even things we did not know. He provided a hands-on demonstration, how-to walk-through of screens (radio and instrument panel), and demonstrated how things are activated. In short, we made an appointment thinking we were having an issue. Michael took his time, he did not rush, and even invited us to come back at any time for follow-up questions. During our short wait time, he topped off our fluids, checked the battery, and checked our tires. Even though we never got a low tire alert, he found a nail in our left rear tire requiring a replacement tire. Michael put us at ease to enjoy our journey to Chicago. In closing, we have a very pleasant and enjoyable experience during our visit. Note: When leaving this review, we did not see a photo of Michael. More