Criswell Honda

I recently worked with Sean Nazemian from Criswell Honda in Germantown, MD to purchase a used Telluride. It was my first time buying a car by myself. Sean's humility and patience really set him apart from a in Germantown, MD to purchase a used Telluride. It was my first time buying a car by myself. Sean's humility and patience really set him apart from all of the other dealers that I contacted. From the first contact, Sean was polite and respectful on the phone and on email. He was flexible with my hectic schedule and was only a phone call away to field my (numerous) questions. Sean was not pushy at all, but rather it felt like he was genuinely on my side when it came to getting the vehicle to the price I needed. The trade in value for my current car was fair and worked for my budget. Additionally, Sean walked me through what I would need to do after the sale (when to get insurance, picking up tags, etc), which was helpful for this first timer! Viktor from the financing department was also a gem. I thought he did a good job explaining the benefits of getting a warranty without pushing or insisting. He was a great source of advice and very personable while completing the paperwork for the purchase. Overall I would like to thank Criswell Honda for making my first car buying experience an excellent one. Every single person I worked with was efficient and courteous. It really makes a difference when you feel like the salesman is on your team. I'll definitely be recommending Sean to my friends and family looking for a new ride! More

They made getting a car so easy! They were helpful and knowledgeable and worked with me. They were helpful and knowledgeable and worked with me. More

Helpful and friendly service without much back and forth or run around from the sales manager. or run around from the sales manager. More

The dealership is overall welcoming and a great atmosphere, you can tell they all work hand in hand to give you the best results in the end. atmosphere, you can tell they all work hand in hand to give you the best results in the end. More

Natasha was really helpful, kind caring, and understanding. I saw her as a very hard worker who cares about her customers. The dealership itself was awesome as well. understanding. I saw her as a very hard worker who cares about her customers. The dealership itself was awesome as well. More

I am not satisfied with this dealership specifically the management. Would not recommend happy with the service management. Would not recommend happy with the service More

After they take your money, good look getting ahold of anyone. Was sold a car in 2023 with a 3rd party warranty with terrible reviews. In the process of being sold this warranty I was lied to repeatedly b anyone. Was sold a car in 2023 with a 3rd party warranty with terrible reviews. In the process of being sold this warranty I was lied to repeatedly by the salesmen stating the aftermarket parts on the car at the time of the sale would not impact the warranty. Fast forward 2 years later I have my first issue. Its an expensive $3500 repair that is being denied coverage due to the parts that were on the car when it was sold to me. No one will call me back or respond to my emails. I am out of the $3500 warranty that does nothing for me and magically when trying to work out a refund from the dealership who sold me a warranty that did not even qualify (words directly from the warranty company) they go ghost. I also attempted to cancel the Maintenance package within a week from getting it from them when realizing how terrible or overpriced and the salesmen lied to my face and never did what he was supposed to do to cancel it. Stay far away. More