Criswell Honda
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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First time customer I called the dealer to inquire about a 2015 Genesis and spoke with Tom. He was very welcoming and easy going over the phone which made me feel comfort I called the dealer to inquire about a 2015 Genesis and spoke with Tom. He was very welcoming and easy going over the phone which made me feel comfortable meeting in person. I never got the feeling he was just trying to sell me. Was I got there Tom was there ready to help! We went on a test drive and spoke about all the features of the vehicle. The test drive went smooth and sound. What I like most was that went getting back to the dealer Tom gave me some time and space to look at the car and think about purchasing the car. It was space and time needed. He never pushed it on me. Now in days with the internet, and with working in the financial industry, I know this was a great buy. I didn’t need a pushy salesman. I went back inside and was welcomed and decided to buy the car. The price was fair and there weren’t any hidden fees. Fair, honest, and easy process! Although it was late and after closing, Tom and his manger stayed with no problem, I never felted rushed. I definitely recommend this Tom and this dealer to anyone wanting to buy a vehicle. Thank you! More
Great experience trading in and buying a new car! We have bought 12 cars from Criswell and have always had a good experience! This time we worked with Dominique Vattuone and I was treated like family! We have bought 12 cars from Criswell and have always had a good experience! This time we worked with Dominique Vattuone and I was treated like family! Very happy to refer him and this dealership to my friends and family! More
Great used car buying experience I found the help of Tommy very useful and one of the best and honest salesmen . He greeted me right when I stepped on the lot and pointed me to the ri I found the help of Tommy very useful and one of the best and honest salesmen . He greeted me right when I stepped on the lot and pointed me to the right direction in finding the perfect car More
This company lies a bi time. This company lies a big time, specially when they have to do a warranty or a free repairs. They would lie to you by saying the repairs are done, and t This company lies a big time, specially when they have to do a warranty or a free repairs. They would lie to you by saying the repairs are done, and the recalls are completed, but when you go home and realize that the problem still exists, and decide to pop the hood open to see, you find out that the repairs are not complete, or the recalls are not corrected. I wonder what they do with the free part, maybe they get sold in the undercover market, I don't know, but this is not the first instance this has happened to me at this specific dealership, this has happened to me many times in the past as well. So all in all, this dealership cheats people, i have even tried to speak with one of the upper level person named Garry Graves, but he doesn't seem to care about what ever the heck. Maybe he is also involved in this fishy scam? I really don't know. But what I do know is, I wont be going back to that dealership for service or purchase. More
Amazing! When we got to the door Tommy was ready to greet us with a big smile. He was very easy to talk to and addressed all of our questions. He was not pus When we got to the door Tommy was ready to greet us with a big smile. He was very easy to talk to and addressed all of our questions. He was not pushy and answered all of our questions with ease. He was truthful and we felt extremely comfortable with him. If you are looking to purchase a car look for Tommy, you won't be disappointed and you will walk out not stressed out by the experience. Tommy, thank you so much for making our car purchase easy, it was our pleasure to work with you!! Linda, Brian & Steve. Mike, it was also a pleasure meeting you and working the numbers out the numbers. We can't thank you enough! More
Not keeping their words The first approach with Tommy was great, but there were some issues that needed to be fixed with the car which Tommy promised to fix, which never got The first approach with Tommy was great, but there were some issues that needed to be fixed with the car which Tommy promised to fix, which never got fixed, even after three visits in one month. Tommy ended up changing his mind and his words, saying that he never mentioned anything about fixing the issues. The used car manager Calvin Young is the worst person I met at this dealership I would give negative stars to him if it was possible. More
Excellent Service!!!!!!!! Tom was very detail and knowledgeable. This was by far the most pleasurable car buying experience ever! I will be sure the read the word! Tom was very detail and knowledgeable. This was by far the most pleasurable car buying experience ever! I will be sure the read the word! More
Great Service Tommy was friendly, knowledgeable and very helpful. He did his best to help me get a great deal and was very accommodating when he realized I was sho Tommy was friendly, knowledgeable and very helpful. He did his best to help me get a great deal and was very accommodating when he realized I was short on time. I recommend Criswell and Tommy in particular. More
Very friendly and comfortable experience I visited Tommy at the recommendation of a friend, to find a used car replacement for my daughter that had recently been in a accident. He was very f I visited Tommy at the recommendation of a friend, to find a used car replacement for my daughter that had recently been in a accident. He was very friendly and professional and made me feel like I was talking to someone I had known for a long time, not a pushy salesmen. We searched the dealerships inventory and he helped us find the best possible fit for my daughter, even though the vehicle was at another location. He arranged for it to be brought over for a test drive at a time that was convenient for us. He was very helpful in explaining all that the warranty and fine print for me because English is not my first language. I am very appreciative of the service I received from him and wouldn't hesitate to visit him again if needed to purchase another car. More
Aweosome ! Tom , he is fantastic and friendly to talk to Good hospitality. I did financing, my process was quite quick and I got my car within a couple of hours after test drive along with the tag which wa Good hospitality. I did financing, my process was quite quick and I got my car within a couple of hours after test drive along with the tag which was awesome! I appreciate Tom and Criswell team for making it. More