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Criswell Honda

Germantown, MD

4.8
2,990 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,990 reviews

February 24, 2018

Keeping our 2011 CR-Z and 2018 HR-V running like new Tania has gone over and above what is expected of services adviser. We are a very busy couple and with trying to keep track of what services need to More

by shermans1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tania Joya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cohen
Feb 28, 2018 -

Criswell Honda responded

We're happy you found our staff to be so supportive during your experience here at Criswell Honda. Customers often comment on the great customer service that Tania provides. Thank you for the positive review, and we look forward to seeing you again soon!

February 24, 2018

Excellent Purchase Experience - Thanks Victor Castro! I just bought a Honda CRV from Chriswell, and am pleased to share what a comfortable and relaxing experience I had. Victor Castro assisted us with ou More

by ethibeau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Castro, Victor Azari
Feb 28, 2018 -

Criswell Honda responded

Thanks for the awesome review! We really appreciate you sharing the details of your positive car buying experience at Criswell Honda. Our sales team is dedicated to providing excellent customer service and we're glad to see that we met that goal. We look forward to the next opportunity to work with you.

February 23, 2018

Fast & clear Service John Hicks was really helpful to close this lease deal. He provided me all information required and he responded quickly for all my questions . great More

by Prem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Baum
Feb 23, 2018 -

Criswell Honda responded

It's great to know that you were provided with great customer service at Criswell Honda! John and the other members of our sales team are here to make sure you have all the information needed to complete a quick and easy purchase process.

February 21, 2018

3rd car from Victor Castro This was my third purchase through Criswell Honda’s Victor Castro. I will be buying a fourth from him in May. Great guy and super helpful. More

by TJDubbs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Castro
Feb 22, 2018 -

Criswell Honda responded

We appreciate your continued patronage and are sure Victor will be ready to help once again when it's time for that fourth car!

February 20, 2018

Clear, stress-free experience Natasha was a pleasure to work with! Car-shopping is a rare and intimidating experience for me, so I walked in nervous and on the defensive. Natasha w More

by Jenny C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Parsard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2018 -

Criswell Honda responded

Car shopping can definitely be stressful! It's exciting to hear that Natasha put you at ease and helped to make this car buying experience stress-free. We appreciate you sharing your comments and are so glad that you were able to find your new car at Criswell Honda!

February 20, 2018

Great Service Brian! Brian Kasozi listened to what I wanted and when I got to the dealership I got just that! Friendly & Exceptional service by Brian. Thank you! More

by henryfam123
Recommend Dealer
Yes
Employees Worked With
Brian Kasozi
Feb 20, 2018 -

Criswell Honda responded

Our sales consultants know the value of listening to our customers in order to reach the goal of helping them find the vehicle they really want to drive home in. We are so glad to hear that you were provided with great service by Brian at Criswell Honda!

February 20, 2018

Amazing Experience Take and example from these guys on how to treat a potential client...Came in to inquire about purchasing a 2018 Pilot and trading in our 2014 Pilot. More

by Family Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Umar Chaudhry
Feb 20, 2018 -

Criswell Honda responded

Excellent! We are thrilled to hear that you enjoyed your car buying experience at Criswell Honda. Dominique is a customer favorite and always provides exceptional service. We hope you enjoy your new Pilot as much as we think you will!

February 17, 2018

Excellent and Exquisite Customer Service! Dominique Vatuonne II was exquisite!, Took care of me with authenticity and genuine propensity for serving. Overall all the salespeople where friendly More

by lbeebediaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2018 -

Criswell Honda responded

Thank you for the wonderful review! We are thrilled to hear that you had an excellent car buying experience at Criswell Honda. We trust that you will find that our service department provides the same high-quality service that you have encountered with Dominique and our sales team. We look forward to seeing you when your vehicle is ready for its first service checkup.

February 14, 2018

Good service I bought my new 2016 CRV from Criswell Honda, yesterday I went to there for oil change. Lynn Smith was very kind and asked what kind of service I need More

by Yuxue
Recommend Dealer
Yes
Employees Worked With
Lynn Smith
Feb 15, 2018 -

Criswell Honda responded

Thank you for choosing Criswell Honda! It's a pleasure to hear that Lynn helped with arrangements to make this service appointment as easy and convenient as possible for you. We appreciate the opportunity to work with you to help keep your car well maintained and look forward to seeing you again when your vehicle is due for its next service.

February 12, 2018

Very helpful My husband and I needed to buy a new car after ours was totaled. We stopped in on a whim to view one car we saw online. Jae met us at the door and too More

by Quinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jae Lim, Mike Tomazos
Feb 14, 2018 -

Criswell Honda responded

We're so glad you stopped in to look at cars! We're even happier to hear that our friendly and helpful team was able to work through the car buying process with you to provide a car that suits both your needs and your budget. Thanks again for choosing Criswell Honda!

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