Criswell Honda

I had a very positive experience buying a new Honda Accord from Victor Castro. I'm an informed, educated consumer and really detest having to play the games that typically comes with buying a new car. Accord from Victor Castro. I'm an informed, educated consumer and really detest having to play the games that typically comes with buying a new car. To Victor's credit, he spent the requisite time with my wife and I outlining not only the bells and whistles of the car but also the safety features that don't always get advertised. He and the crew at the dealership were able to offer a very competitive price - so much that I didn't feel the need to shop around at other dealerships. The facilities and support personnel there are top notch as well. The whole experience was much better than I expected and certainly more professional than some of the other non-Honda dealers I visited on my search. I would highly recommend Criswell Honda if you are in the market. More

Good price, I give it 5 stars for excellent customer service. David Ki was very nice and not too demanding. I would highly recommend him. service. David Ki was very nice and not too demanding. I would highly recommend him. More

I was treated cheerfully and with respect. We arrived quickly at an agreed-to price with very little hassle. Andy Russo, in particular, was terrific. I was most satisfied with my treatment and with the quickly at an agreed-to price with very little hassle. Andy Russo, in particular, was terrific. I was most satisfied with my treatment and with the presentation of the car. More

Having to buy a car can be stressful but my experience was very plesant and stress free. Dominique put me at ease. He is a very nice and funny person. Anyone looking for Honda I recommend Dominique Vattuo was very plesant and stress free. Dominique put me at ease. He is a very nice and funny person. Anyone looking for Honda I recommend Dominique Vattuone @ dvattuone@criswellauto.com. More

Tiffany, Thanks for being patient and understanding Tiffany, Thanks for being patient and understanding on my vehicle search, my main focus was safety and comfort on a vehicle. You hit all the key p Tiffany, Thanks for being patient and understanding on my vehicle search, my main focus was safety and comfort on a vehicle. You hit all the key points and advise the right vehicle at the right budget. Thanks again and be sure to receive referrals from me. Enjoy your 4th of July!! Jose More

we were walk-ins. immediately greeted at door enthusiastically by suvin v. very attentive despite being very busy with previously scheduled appointments. entire experience was pleasant until ha enthusiastically by suvin v. very attentive despite being very busy with previously scheduled appointments. entire experience was pleasant until having to deal with the financials... had to wait an inordinate amount of time before we could meet with the financing person (phil baldassano). suvin provided "lunch" which was nice, but still obvious that finance team was woefully understaffed. delivery of vehicle also took a long time. overall experience... good (and much much better than first experience (2006) More

I have been a customer of Criswell Honda for a few years. I dropped my car off for servicing (to have the engine inspected and an oil change). Ultimately, all my car needed was an oil change. The staff was I dropped my car off for servicing (to have the engine inspected and an oil change). Ultimately, all my car needed was an oil change. The staff was super nice when I dropped my car off and I did not have any problems with the service. A few days after picking my car up, I noticed that the sticker on my windshield (indicating when I am due for an oil change) was not replaced this time around. I was disappointed because this sticker is the best way for me to keep track of my mileage and know when I am due to come into Criswell for an oil change. I considered calling the service department and asking them to mail me a sticker. A few days later, I was heading to car in the morning when I noticed that my rear license plate was now framed by a Criswell Honda license plate frame. Realizing that I was never asked if I wanted this placed on my car, I was upset and called Criswell later that day around 2 PM. I asked for the Service Department and was transferred. The phone rang but was not answered. I was eventually routed back to the operator. I asked the operator to speak with a manager, preferably in the Service Department. The operator said that she didn’t think anyone was around because she was just back there and no one was available. I told her my issue so that she could route me to any other manager that was available. When I mentioned being upset about the license plate frame, she said, “Unfortunately, that’s our policy.” She then put me on hold. When she came back, I asked her how long that has been the policy because I have been coming to Criswell for a few years and have never had this happen before. She didn’t understand how I have never been given a license plate frame before because “that’s our policy when cars come in for service.” Basically, Criswell has lost a loyal customer. Not only did Criswell put an advertisement for them on my car without asking, but when I called to complain, I was told that this is a policy and was offered no solution. I refuse to do business with any company that requires me to advertise for them without my consent. Had the technician not spent time putting a license plate frame on my car that I did not want, maybe he/she would have remembered to put a sticker on the windshield with the oil change due date. The sticker was something I was expecting and wanted – the license plate frame was something I would have adamantly refused had I been asked. Now I have to take time out of my day to remove the license plate frame. More

Overall, nice experience...I would likely return to Criswell for the purchase of another new Honda. The dealership is very clean and well organized. I communicated with the sales associate, Dominique Criswell for the purchase of another new Honda. The dealership is very clean and well organized. I communicated with the sales associate, Dominique Vattuone, mostly via email and telephone, and then came to the dealership when i was ready to purchase. I feel that he and the sales manager, Esteban Mesa, gave me a fair price on the vehicle, based on the research I'd done; and compared with other dealerships in the area. The finance specialist, Jessica Baum, was also very friendly and patient as we went through the paperwork. I would recommend Criswell Honda to friends and family looking to purchase a new vehicle. More

Tiffany and Dominique were incredibly knwledgeable about the Odyssey Van and took the time and care to walk us through all the features of the Touring model. They also took the time to call around to other the Odyssey Van and took the time and care to walk us through all the features of the Touring model. They also took the time to call around to other dealerships to find us the van in the exterior/interior color and trim type that we wanted which was especially hard due to the fact that the 2013 stock was limited. In the end, they found us the van we wanted to buy and went out of their way to make us happy. We felt like special customers and were very happy with the experience. More

David was very patience in trying his best to accommodate all our requests and specifications. He was good in explaining all the details, features and 'must-know' stuff in the new vehicle. Walter was also all our requests and specifications. He was good in explaining all the details, features and 'must-know' stuff in the new vehicle. Walter was also instrumental in our final purchase and thanks for the pizza lunch. The wait was pretty long in getting financial paperwork done. The coffee machine helps. Sean was the least friendly with his dry humor and man with very few words. Overall, you have successful sold a vehicle to a die-hard Toyota family. Good job, highly recommend David to be your salesperson and Walter for the final say. More