Criswell Honda

we were walk-ins. immediately greeted at door enthusiastically by suvin v. very attentive despite being very busy with previously scheduled appointments. entire experience was pleasant until ha enthusiastically by suvin v. very attentive despite being very busy with previously scheduled appointments. entire experience was pleasant until having to deal with the financials... had to wait an inordinate amount of time before we could meet with the financing person (phil baldassano). suvin provided "lunch" which was nice, but still obvious that finance team was woefully understaffed. delivery of vehicle also took a long time. overall experience... good (and much much better than first experience (2006) More

I have been a customer of Criswell Honda for a few years. I dropped my car off for servicing (to have the engine inspected and an oil change). Ultimately, all my car needed was an oil change. The staff was I dropped my car off for servicing (to have the engine inspected and an oil change). Ultimately, all my car needed was an oil change. The staff was super nice when I dropped my car off and I did not have any problems with the service. A few days after picking my car up, I noticed that the sticker on my windshield (indicating when I am due for an oil change) was not replaced this time around. I was disappointed because this sticker is the best way for me to keep track of my mileage and know when I am due to come into Criswell for an oil change. I considered calling the service department and asking them to mail me a sticker. A few days later, I was heading to car in the morning when I noticed that my rear license plate was now framed by a Criswell Honda license plate frame. Realizing that I was never asked if I wanted this placed on my car, I was upset and called Criswell later that day around 2 PM. I asked for the Service Department and was transferred. The phone rang but was not answered. I was eventually routed back to the operator. I asked the operator to speak with a manager, preferably in the Service Department. The operator said that she didn’t think anyone was around because she was just back there and no one was available. I told her my issue so that she could route me to any other manager that was available. When I mentioned being upset about the license plate frame, she said, “Unfortunately, that’s our policy.” She then put me on hold. When she came back, I asked her how long that has been the policy because I have been coming to Criswell for a few years and have never had this happen before. She didn’t understand how I have never been given a license plate frame before because “that’s our policy when cars come in for service.” Basically, Criswell has lost a loyal customer. Not only did Criswell put an advertisement for them on my car without asking, but when I called to complain, I was told that this is a policy and was offered no solution. I refuse to do business with any company that requires me to advertise for them without my consent. Had the technician not spent time putting a license plate frame on my car that I did not want, maybe he/she would have remembered to put a sticker on the windshield with the oil change due date. The sticker was something I was expecting and wanted – the license plate frame was something I would have adamantly refused had I been asked. Now I have to take time out of my day to remove the license plate frame. More

Overall, nice experience...I would likely return to Criswell for the purchase of another new Honda. The dealership is very clean and well organized. I communicated with the sales associate, Dominique Criswell for the purchase of another new Honda. The dealership is very clean and well organized. I communicated with the sales associate, Dominique Vattuone, mostly via email and telephone, and then came to the dealership when i was ready to purchase. I feel that he and the sales manager, Esteban Mesa, gave me a fair price on the vehicle, based on the research I'd done; and compared with other dealerships in the area. The finance specialist, Jessica Baum, was also very friendly and patient as we went through the paperwork. I would recommend Criswell Honda to friends and family looking to purchase a new vehicle. More

Tiffany and Dominique were incredibly knwledgeable about the Odyssey Van and took the time and care to walk us through all the features of the Touring model. They also took the time to call around to other the Odyssey Van and took the time and care to walk us through all the features of the Touring model. They also took the time to call around to other dealerships to find us the van in the exterior/interior color and trim type that we wanted which was especially hard due to the fact that the 2013 stock was limited. In the end, they found us the van we wanted to buy and went out of their way to make us happy. We felt like special customers and were very happy with the experience. More

David was very patience in trying his best to accommodate all our requests and specifications. He was good in explaining all the details, features and 'must-know' stuff in the new vehicle. Walter was also all our requests and specifications. He was good in explaining all the details, features and 'must-know' stuff in the new vehicle. Walter was also instrumental in our final purchase and thanks for the pizza lunch. The wait was pretty long in getting financial paperwork done. The coffee machine helps. Sean was the least friendly with his dry humor and man with very few words. Overall, you have successful sold a vehicle to a die-hard Toyota family. Good job, highly recommend David to be your salesperson and Walter for the final say. More

Our purchase experience w/ Andy Russo was wonderful. He was highly responsive to all of our needs and requests, and never at any time did we feel that he applied any sort of pressure to my wife and I into was highly responsive to all of our needs and requests, and never at any time did we feel that he applied any sort of pressure to my wife and I into the purchase of a vehicle (and/or accessories). Andy went out of his way to make himself available for all of our questions as they arose, found us our 1st choice car at a great price, and was very patient and thorough throughout the buying and delivery process. I would highly recommend Andy to anyone interested in the purchase a new Honda vehicle. More

She's ver friendly, knowledgeable and patient. Right after my 1st visit, she called to follow up. We felt she cared about our business. Therefore my wife decided to visit Criswell. While we were still d after my 1st visit, she called to follow up. We felt she cared about our business. Therefore my wife decided to visit Criswell. While we were still deciding which make (Honda or Nissan) to buy, she continued contacting us either by email or by phone. She's not pushy, but we felt she cared about us, and would work with us to meet our need. We felt we could get a better deal with her, so we decided to go with Honda. More

Yanet was great! She was extremely helpful in helping us figure out the right car for us and also getting us a great price. We wanted to trade in an used car and it required a lot of extra work because the figure out the right car for us and also getting us a great price. We wanted to trade in an used car and it required a lot of extra work because the car wasn't in great shape. Yanet didn't mind at all and just amazing with it all! My family definitely recommend this dealership and especially Yanet! More

It was an absolute pleasure to work with Victor as we purchased our vehicle. My husband and I are very happy that we choose Criswell Honda. We went to others dealers, but Criswell Honda offer us the best purchased our vehicle. My husband and I are very happy that we choose Criswell Honda. We went to others dealers, but Criswell Honda offer us the best price. I cannot complain customer service was excellent. Thanks. More

Our salesman Suvin Viswanathan at Criswell Honda made our car buying experience enjoyable. From the first talk my wife and I had with Suvin about purchasing a vehicle from the dealership, he did not play th car buying experience enjoyable. From the first talk my wife and I had with Suvin about purchasing a vehicle from the dealership, he did not play the normal dealer games that some sales people use. He treated us with respect and honesty, and we hold that in high regard. When it came time to talk vehicle price, he gave us his best price first and there were no high pressure tactics applied to purchase the vehicle as soon as the price was given. This gave us the sense that the timetable to purchase the vehicle was ours, and not the dealer's. Again my wife and I respect this type of treatment. When my wife and I were ready to purchase, the price remained what was quoted and the whole process was quick and enjoyable. I need to also say that manager Esteban Mesa was aslo pleasent to deal with at the dealership. More