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Criswell Honda

Germantown, MD

4.8
2,988 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,988 reviews

February 17, 2022

Sean was great. Didn't pressure and made sure I was ready to continue with the buying process numerous times(I was a little hesitant). Professional but down to earth More

by jvp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Criswell Honda responded

Thanks for allowing Sean and Criswell Honda to be a part of your recent car buying experience! We're always happy to help and welcome you to reach out if we can be of further assistance.

February 16, 2022

I had a wonderful experience with mr. Townsend. He was very knowledgeable, competent and genuinely cared about my happiness. I was well taken care of and he looked out for me. Duane made More

by willisquiandria
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Duane Townsend
Feb 18, 2022 -

Criswell Honda responded

Thank you so much for sharing this positive feedback! We value the opportunity to work with you and hope to be of service in the future.

February 14, 2022

If you're like me, you hate car buying. I always feel like I"m being scammed and/or over charged. I understand it's a business, but the unknown is always in the back of my head. Now the sales person, C More

by Kyanna
Recommend Dealer
Yes
Employees Worked With
Castor Estrada Jr.
Feb 16, 2022 -

Criswell Honda responded

Thanks for trusting the team at Criswell to be a part of your recent car buying event! It's wonderful to hear that we exceeded your expectations. Please give us a call or stop by if we can be of service in the future.

February 13, 2022

Duane is a nice and helpful sales person. I can ask detail questions and he will patiently answer my questions. More

by hannisastra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ferguson, Duane Townsend
Feb 15, 2022 -

Criswell Honda responded

Our friendly and knowledgeable staff is always to help with any of your automotive needs, and it's wonderful to know that your recent visit was such a positive experience!

February 01, 2022

Service charges you 3% for paying with a credit card. This is on top of the dealer repair fees that already have a high markup and have been adjusted for inflation. Stop nickel and dime customers. Thi More

by PrivateReview
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept
Feb 04, 2022 -

Criswell Honda responded

We value all feedback and appreciate you taking the time to share these comments, which have been forwarded to our management team for review. Our goal is to provide an all-around positive experience, and we apologize that this was not the case.

January 30, 2022

Dominique made car buying painless and easy. It was great to work with him and i would do it again More

by BarbaraPaulus01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Criswell Honda responded

Thank you for sharing this wonderful review! Dominique is well known for providing excellent customer service throughout the car buying experience and is happy to help with any of your future automotive needs.

January 26, 2022

Does a good job, is affordable at the client's request, builds a little trust More

by rneyra.18
Customer Service
Recommend Dealer
Yes
Employees Worked With
Criswell
Jan 29, 2022 -

Criswell Honda responded

Thank you so much for your positive comments about Criswell Honda! We are always more than happy to assist you if anything else comes up.

January 19, 2022

I looked everywhere for a Honda HR-V and was not sure about trading my 6mknrh old KIA forte, after speaking with Russell Rose and being reassured by Andre Turner that now is the time. I will be back to m More

by soaprilcollins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Rose
Jan 21, 2022 -

Criswell Honda responded

Thanks for choosing Criswell! We appreciate your feedback and look forward to helping you find the HR-V you are looking for. If you have any further questions, please give us a call. We're always happy to help!

January 17, 2022

Duane Townsend was very professional and knowledgeable. He made the process of trading and buying a new car as easy and effortless as possible. All of the staff who assisted were very personable, which I g More

by adrienne.burris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ferguson, Duane Townsend
Jan 19, 2022 -

Criswell Honda responded

It's our goal to provide an all-around outstanding experience at Criswell Honda, and it's rewarding to hear that you were pleased with your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2022

Very great and personable. He offered me a great deal. Will definitely do business again. More

by azam.ghafoor15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Rose
Jan 19, 2022 -

Criswell Honda responded

We're happy to see you were pleased with your experience at Criswell Honda! We look forward to the next chance to work with you.

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