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Criswell Honda

Germantown, MD

4.8
3,001 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 3,001 reviews

November 06, 2020

Kenji is one of the most knowledgeable service advisor and knows what he is doing. I had a complex issue and he is the only one that could get if solved. Others did not listen or just wanted to replace More

by HondaPilot2012
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenji Evasco
Nov 25, 2020 -

Criswell Honda responded

Thank you for taking the time to share these comments. We're happy to see that Kenji was able to help with your service needs, and we welcome you to give us a call if we can help in any other way.

November 03, 2020

Dominique and Kevin were great in helping me with purchasing a new car for my family. They were very patient and super helpful and financing was easy with Esteban . I highly recommend this location i More

by Ashley C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esteban Mesa, Kevin Ferguson
Nov 25, 2020 -

Criswell Honda responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 02, 2020

I had an Outstanding new car buying experience with the Criswell Honda Team. The sales consultant Dominique was expedient in identifying suitable cars with the right technology safety features so that I c More

by michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Criswell Honda responded

Our goal is to deliver a first-class car buying event, and it's rewarding to see that you were pleased with the results. Dominique and the other members of our staff are here to assist with all of your automotive needs and look forward to the next opportunity to work with you.

October 30, 2020

Castor sold me a used Accord today, and I just wanted to pass along my compliments and appreciation. I opted for a home test-drive, and everything went smoothly. Castor is a professional and a gentleman. Cr More

by ian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Castor Estrada Jr.
Nov 08, 2020 -

Criswell Honda responded

Thank you for taking the time to share these positive comments about your recent car buying experience at Criswell Honda. We're happy to see that you had such a simple and seamless car buying event while working with Castor and welcome you to reach out if we can help with any other automotive needs.

October 29, 2020

Mike was great and worked hard in helping us resolve some issues. He was easy going, no pressure, knowledgeable and very attentive. Definitely will go to him for my next Honda More

by Honda V6 lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Preston Jenkins at finance Dept , Michael Wylie
Nov 08, 2020 -

Criswell Honda responded

It's our goal to offer a stress-free car buying experience, and it's great to see that Mike helped with every step in the process. Don't hesitate to give us a call or stop by if we can help in any other way.

October 29, 2020

I had a great experience at Criswell Honda. My main salesperson (Frank Tucto) was conscientious and very helpful without being pushy. In general, the atmosphere was relaxed and friendly, including the More

by J Friedman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Tucto
Nov 08, 2020 -

Criswell Honda responded

It's wonderful to hear that you had an excellent car buying experience at Criswell! We appreciate your positive feedback and hope you enjoy your new Honda vehicle.

October 28, 2020

Excellent associate! Helped me find the car that fit me best and was very kind throughout the process! I will be sure to recommend to family and friends. More

by emarkwc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 08, 2020 -

Criswell Honda responded

Thanks for taking the time to share these positive comments! Our staff is here to help, and it's great to know that you received standout customer service from start to finish. We value your business and truly appreciate the recommendations. Don't hesitate to give us a call or stop by if we can help in any other way.

October 28, 2020

Thank you Castor and team for providing a great buying experience. The Criswell team went above and beyond and exceeded our expectations. This is one of many reasons why my entire family keeps returning w More

by CZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose, Esteban Mesa, Castor Estrada Jr., Benny Miranda, Alex Ferguson
Nov 08, 2020 -

Criswell Honda responded

It's wonderful to see that you enjoyed another fantastic car buying experience at Criswell Honda! We value your business and look forward to working with you again.

October 26, 2020

I enjoyed working with Pei Pei. She was very knowledgeable about the 2021 Pilot and Passport. Easy going and very friendly. I had my 4 year old daughter with me during this whole process. Pei More

by n8martinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Nov 08, 2020 -

Criswell Honda responded

It's wonderful to see that you had a great car buying experience while working with Pei Pei! We appreciate your kind comments and this positive review of your visit to Criswell Honda and hope to work with you again on any future automotive needs.

October 26, 2020

Thank you Sean for such a good experience with purchasing my Honda Accord. Thank you for getting the car detailed quickly and ready for me to look at it the same day I inquired about it. Thank you for maki More

by Cat
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Criswell Honda responded

It's our pleasure to help, and it's great to see that you had an all-around great car buying experience at Criswell. Don't hesitate to reach out if you have any other questions.

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