
Criswell Honda
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Overall a smooth process. Steve was excellent: friendly, very professional, and answered all my questions and addressed my concerns. 5 stars for Steve, 4 stars for Criswell because when I went to the financ very professional, and answered all my questions and addressed my concerns. 5 stars for Steve, 4 stars for Criswell because when I went to the finance office to sign the paperwork I felt rushed and the representative seemed annoyed that I wanted to actually read the paperwork before signing. More
Best experience ever Pei Pei is the best sales person I have ever met. Make my experience super smooth. She was very thorough and very patient. Also, fought really hard Pei Pei is the best sales person I have ever met. Make my experience super smooth. She was very thorough and very patient. Also, fought really hard to make sure I got the best price possible. Would come back to her again on my next vehicle. More
Criswell Honda is not your average dealership. I had the quickest and most honest time. Steve was not pushy at all. He was honest about any questions I had. He was very patient and understanding. He really quickest and most honest time. Steve was not pushy at all. He was honest about any questions I had. He was very patient and understanding. He really worked with me to make sure my car was the right one for me and that I would enjoy it for a long time. My family and I have gotten two of our cars from Criswell and will continue to do so! More
5 STARS ACROSS THE BOARD. ON A SCALE OF 1-10 I GIVE Pei Pei a 20!!! IF YOU HAVE TO DEAL WITH A CAR SALESMAN AND DONT WANT TO DEAL WITH A "CAR SALESMAN" THIS IS YOUR GIRL! SHE FOUGHT TO GET ME THE BEST PRIC Pei a 20!!! IF YOU HAVE TO DEAL WITH A CAR SALESMAN AND DONT WANT TO DEAL WITH A "CAR SALESMAN" THIS IS YOUR GIRL! SHE FOUGHT TO GET ME THE BEST PRICE AND WORKED WITH ME NOT ONLY ON A DEAL ON MY DAD'S 2020 HONDA FIT DURING THE COVID-19 CRISIS BUT ALSO GOT ME AN AMAZING DEAL ON MY 2020 HONDA ODYSSEY !!! I FELT LIKE I WAS DEALING WITH MY BRST FRIEND OR FAMILY MEMBER NOT A STRANGER OR SALESPERSON. SHE ACTUALLY STAYED 3 HOURS AFTER CLOSING JUST STAY AND MAKE SURE WE KNEW HOW TO SAFELY DRIVE CAR AND EXPLAINED ALL THE LUXURY AND SAFETY FEATURES. WE CAME ALL THE WAY FROM PA AND DROVE FOR 4 HRS GOING AND COMING BACK , BUT UT WAS WORTH EVERY SECOND OF THE DRIVE. I WOULD GLADLY DO BUSINESS WITH THIS DEALERSHIP BUT ONLH WITH PEI PEI SHE IS MY CAR PERSON FOR LIFE! More
Great Experience for buying 2020 Pilot EX-L I purchased the 2020 Honda Pilot EX-L. It was great working with her and her manager Mr. Kevin. Kevin was great. He gave me a good price and listen to I purchased the 2020 Honda Pilot EX-L. It was great working with her and her manager Mr. Kevin. Kevin was great. He gave me a good price and listen to me and accepted my price which I wanted to pay for the car. Though it was little more than what I wanted to pay initially but still better than others. Most importantly Kevin honored my quote. I am very happy that I bought a car from Criswell which is my local dealership. I would still buy my future car from this dealership if I get a similar experience. Muhammad, the Finance guy was also helpful for writing a contract. Thank you, Kevin and Pei Pei More
This dealer worked very hard with me to finance the best deal possible. Have financed many cars here. Will come back again Dominique is the best. deal possible. Have financed many cars here. Will come back again Dominique is the best. More
Excellent experience in buying a car I went to Criswell Honda because I knew they had a good reputation and I liked Hondas. John Hicks was an excellent representative of the company, nev I went to Criswell Honda because I knew they had a good reputation and I liked Hondas. John Hicks was an excellent representative of the company, never pushed me to purchase, provided me with all the information i needed to make my purchase, and made the overall experience very easy to deal with. I would recommend him to anyone needing a car. More
I was treated with the upmost respect and courtesy I have ever seen in a car dealership. They treated me like one of their own and transparent. No tricks no gimmicks. I enjoyed my visit and my purchase exper ever seen in a car dealership. They treated me like one of their own and transparent. No tricks no gimmicks. I enjoyed my visit and my purchase experience. Can't wait for my next visit. More
Great experience I purchased a 2020 Honda Accord Touring 2.0T in the middle of the pandemic. The dealership navigated dealing with the pandemic and it's limitations an I purchased a 2020 Honda Accord Touring 2.0T in the middle of the pandemic. The dealership navigated dealing with the pandemic and it's limitations and great customer service and an excellent price, better than at least 4 other Honda dealerships that I received quotes from. From the moment I requested a quote Pei Pei has stayed in contact and was able to deliver the car and the add-ons that I wanted. I would recommend her, Kevin, and the dealership to my friends and family. More
Personalized, detailed, quick purchase experience First off, I must say, everyone at Criswell Honda greeted us and provided the utmost service. My husband and I were most fortunate to have Pei Pei Tsa First off, I must say, everyone at Criswell Honda greeted us and provided the utmost service. My husband and I were most fortunate to have Pei Pei Tsai as our salesperson, and Kevin Ferguson in the wings. Clearly, these associates have mutual respect for each other and a friendly vibe. Pei Pei was exceptional, as she afforded us a 'safe-distancing' purchase experience that didn't turn out to be as weird as it sounds. She was thorough, and quick to get things accomplished. We were shopping for a CRV hybrid touring in sonic gray pearl and by golly, she found one at a sister dealership. When we arrived, all ducks were in a row and wham, bam, we were done, and as they say in Boston, OUTTA THERE. But before we departed, Pei Pei showed this old chicken the technology in's and out's of our new CRV. Good grief. I'm glad she did. I never would have figured out how to put the thing in reverse! I highly recommend Pei Pei and Kevin, Henry in the F&I department (Who did not beat us up over extras and was very informative about product), and the dealership as a whole. If we win the lottery, I'll come back and buy another. More