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Criswell Honda

Germantown, MD

4.8
2,991 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,991 reviews

November 09, 2019

Mr. Steve Maroney did a great job. He was very professional in all explanations, as well as patient with us. The purchase process was easy and fast. I will definitely recommend him to my friends n More

by Andrii Dyda
Recommend Dealer
Yes
Employees Worked With
Mahaman Kolo, Steve Maroney
Nov 14, 2019 -

Criswell Honda responded

Wonderful! Our sales consultants, like Steve, work hard to ensure each customer has an excellent buying experience at Criswell Honda. We value your business and truly appreciate the recommendations.

October 30, 2019

Super easy and fulfilling Dominique was great. He told me exactly what I needed to hear and was extremely honest. Very hard working and will get you exactly what you are lookin More

by Rachael Kirschenmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mahaman Kolo
Nov 06, 2019 -

Criswell Honda responded

Congratulations on your new vehicle! We're thrilled that Dominique and Criswell Honda provided an exceptional first-time car buying experience and hope to be of assistance with any future automotive needs.

October 25, 2019

Bait and Switch Our deal was rushed and pushed by Natasha and Esteban only to later learn that key features that were priority reasons for the purchase, bought and pa More

by RamcoJoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Natasha Parsard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natasha, Esteban Mesa
Nov 14, 2019 -

Criswell Honda responded

Thank you for providing this feedback. Comments such as these allow us to continually improve our process to provide a positive experience for all customers. We sincerely regret your buying experience at Criswell did not meet your expectations and truly hope you will allow us another opportunity to work with you in the future to offer a better experience at our dealership.

October 20, 2019

An excellent experience My salesman, Dominique Vattuone, was extremely helpful. He took his time explaining the different features of the car in which I was interested. He More

by judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahaman Kolo
Oct 21, 2019 -

Criswell Honda responded

Thank you for trusting Dominique and Criswell Honda with your automotive needs. It's rewarding to see that you were completely satisfied with the first-class car buying experience you had at our dealership. We value your business and truly appreciate the recommendations.

October 17, 2019

Great Customer Service. Great Salesman. Steve Maroney went out of his way for this handicap senior citizen to get my deal done. I don't live close by and he done all he could do for me by ph More

by GaryK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahaman Kolo, Steve Maroney
Oct 21, 2019 -

Criswell Honda responded

It's our pleasure to do all we can to offer a simple and friendly car buying experience at Criswell. Our staff often goes above and beyond to ensure our customers have a noteworthy purchasing process from beginning to end. Thanks again for choosing to work with Steve and the team at Honda!

October 11, 2019

Out of This World Experience with Didjak Ilunga It’s really almost impossible to put into words what an AMAZING person Didjak is. You really have to experience it to believe it. First he will listen More

by S. Rathbone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didjak Ilunga
Oct 16, 2019 -

Criswell Honda responded

Thank you for sharing this glowing review of your recent buying experience at Criswell. Didjak and the other members of our team make customer satisfaction a priority and work hard to ensure that a seamless purchasing process is provided to all of our customers. We truly appreciate this opportunity to work with you and look forward to your next visit with us. Enjoy your new Honda!

September 29, 2019

Friendly Pei Pei was great to work with and was readily available throughout the weekend and days! She was understanding and very kind throughout the whole ord More

by Mpg161
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Oct 02, 2019 -

Criswell Honda responded

Thanks for choosing Criswell! We value your business and appreciate knowing that you had a great buying experience while working with Pei Pei as your sales consultant. Our staff works hard to make sure each customer enjoys a simple and stress-free purchasing process at our dealership. Don't hesitate to reach out to us if we can assist with any future automotive needs!

September 22, 2019

Hard to reach and will not return calls Janice and I have been trying to get in contact with you for some time now. We just would like to know that you received the necessary cancelation do More

by JC Holmes
Customer Service
Recommend Dealer
No
Employees Worked With
Mahaman Kolo
Nov 06, 2019 -

Criswell Honda responded

We are sorry to see you were not provided with a more positive customer service experience at Criswell. We appreciate comments such as these as they allow us to examine our internal processes for continual improvements.

September 17, 2019

Easy and Transparent If you are in the market for a Honda, Steve Maroney is your guy. He is very easy to work with. My car was totaled in an accident and I needed a repl More

by Car buying can be pleasant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Maroney
Sep 18, 2019 -

Criswell Honda responded

It's our goal to offer an easy and enjoyable car buying event and we're happy to see that this was your experience while working with Steve and the sales team at Criswell Honda. We look forward to continuing to work with you on all of your automotive needs!

September 13, 2019

Amazing person! He knows what people want and doesn't push people to go higher! He'll get the price you were looking for and he'll stick to it. He'll make sure that y More

by HappyHondaOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Vattuone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Criswell Honda responded

Thank you for taking the time to share these wonderful comments about your car buying experience at Criswell Honda. Dominique always provides an amazing purchasing process and truly makes customer satisfaction a priority. We appreciate the opportunity to work with you and hope to be of service to you again in the future.

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