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179 Reviews of Criswell Honda - Service Center
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June 06, 2021
Horrible Customer Service Criswell Honda. Took my vehicle for warranty repair of AC. They did not fix it and just put Freon and Dye and said Honda will not pay and you have to pay and charged me 450+ dollars for warranty repair of AC. They did not fix it and just put Freon and Dye and said Honda will not pay and you have to pay and charged me 450+ dollars. Did not even call me to authorize. Be aware of this and take your vehicle somewhere else. More
by shah_t
Employees Worked With
Helpful December 21, 2020
I sent my SUV for service last week and was told my battery was weak. This battery was replaced by the dealer roughly one year ago within 36K/3 year warranty free of charge. However, I was surprised th battery was weak. This battery was replaced by the dealer roughly one year ago within 36K/3 year warranty free of charge. However, I was surprised that the replaced one is bad again that needs to be replaced after one year of replacement. More difficult to understand is that this "newer" one is no longer in any warranty to be replaced, despite it has been on my car for just one year. The technician explained to me that this is the dealer policy that the replaced one will no longer have the warranty period since it should be still considered within the original 3 year-warranty period that is now expired. Frustrating! More
by Wayne L
Employees Worked With
Danny Iriarte
November 25, 2020
Haven't used any other Dealer and will not since Criswell Honda has the right team doing great work with every customer! I bought my vehicle from this Dealership and I personally haven't had an issue in rega Honda has the right team doing great work with every customer! I bought my vehicle from this Dealership and I personally haven't had an issue in regards to the service in a five year span and counting. When a service is needed, of course some things really don't need to be worked on but they always give it to me straight and I research their suggestion just to cross and compare and it works out for the best. I appreciate that! More
by D.Cousar
November 12, 2020
Brought the 2016 in for service and left with a 2020 CR-V. Carina (service) clearly explained service needs and efficiently transitioned me to the sales department at my request. Dominique (sales) was CR-V. Carina (service) clearly explained service needs and efficiently transitioned me to the sales department at my request. Dominique (sales) was super to work with and patient with me as I narrowed down my options. Excellent dealership overall! More
by lucasgina85
November 06, 2020
Kenji is one of the most knowledgeable service advisor and knows what he is doing. I had a complex issue and he is the only one that could get if solved. Others did not listen or just wanted to replace and knows what he is doing. I had a complex issue and he is the only one that could get if solved. Others did not listen or just wanted to replace parts. More
by HondaPilot2012
Employees Worked With
Kenji Evasco
October 10, 2020
If there's any lower than 1 star, that should the right review for criswell honda service team. Lack of communication to their customers; poor in providing information; waited for more than 5hours and no c review for criswell honda service team. Lack of communication to their customers; poor in providing information; waited for more than 5hours and no complimentary, the coffee machine is down. They should have at least extra coffee maker so when the other one is down. More
by Rodolfo
Employees Worked With
August 25, 2020
Worst experience to date with a service department. Lack of communication, no advocacy with Honda for my issue and A personality that probably would be better served somewhere else rather than a customer s of communication, no advocacy with Honda for my issue and A personality that probably would be better served somewhere else rather than a customer service position. Absolutely no empathy in regards to resolving my Honda Clarity Condenser issue. I’ve had 6 Honda’s and this experience alone will solidify the fact that I will never buy one again. Shame on Criswell service dept and shame on Honda as a whole. Buyer beware! Take your service elsewhere!!! More
by Don
Employees Worked With
August 17, 2020
The battery on my 2019 Civic died only 14 months and 7,000 miles after purchase so it's still under warranty. AAA jump started the vehicle and I was able to drive to Criswell, arriving without a schedu 7,000 miles after purchase so it's still under warranty. AAA jump started the vehicle and I was able to drive to Criswell, arriving without a scheduled service appointment. Kenji Evasco was able to fit me into the busy service schedule and the technician determined it was, indeed, a bad battery. The battery was replaced under warranty. Throughout the process, Mr. Evasco was very professional and understanding and he kept me well informed of the steps required to determine/confirm the cause of the problem. More
by cpro304
Employees Worked With
Kenji Evasco
August 11, 2020
Good experience!! I've been helped by James Spradlin few times and he is an excellent customer service advisor, his service is outstanding, he is knowledgeable, profess I've been helped by James Spradlin few times and he is an excellent customer service advisor, his service is outstanding, he is knowledgeable, professional and friendly, he is always trying to help. I highly recommend him, That is the type of employees Criswell Honda should have. More
by Jorge Ochoa
Employees Worked With
James Spradlin
July 31, 2020
Service Review James Spradlin is one of the best service providers that I have ever worked with. I use this Dealership in particular because of the professionals th James Spradlin is one of the best service providers that I have ever worked with. I use this Dealership in particular because of the professionals that work at the location. James is the type of guy that is not only pleasant to work with but he goes the extra mile to get things done right the first time. I always look forward to working with him. More
by Cars4u
Employees Worked With
James Spradlin
