Criswell Maserati - Alfa Romeo

Outstanding, exceptional,informative, seamless experience! Kudos to Karifa and Robert for giving us an exceptional level of service. Karifa was so knowledgeable, extremely patient and such a professional in m Kudos to Karifa and Robert for giving us an exceptional level of service. Karifa was so knowledgeable, extremely patient and such a professional in making the entire process so flawless for us. He had answers to every question and query my teenage son had for him. Karifa being such a thorough gentleman even stayed an extra hour after closing on his birthday trying to help us decide the vehicle. He even filled up all the necessary paperwork for us. He made sure to explain all the minute details and features of the Ghibli model that we bought which we would never be able to figure out ourselves. Karifa took such amazing care of us right till the delivery of the vehicle. He is such a warm, caring and friendly person that he became like family to us! We are so grateful to him for all his help and patience! Thanks for being so dedicated and meticulous and for being so good at what you do! I would highly recommend him to everyone, please see him for five star service! God bless! Have a wonderful holiday season! Thanks for making our holidays special with the best car in the world! PS: special Mention for Mr Robert too with this dealership. He again is the most patient and warm person we have met, he was also instrumental in giving us a unique, top class car buying experience! Both Robert and Karifa were able to explain to us in detail leasing versus buying options in depth. Standing ovation for this terrific team! Happy holidays! Thanks a ton for your exceptional service! Amit and Ritu Walia Ashburn VA More

Excellent service Great car shopping/buying experience. Sales rep Karifa was friendly and knowledgeable and was very passionate about the Maserati. He answered all my q Great car shopping/buying experience. Sales rep Karifa was friendly and knowledgeable and was very passionate about the Maserati. He answered all my questions. I bought the car after this experience. More

New lease purchase We started our process with James Tan over the phone. We told him what car we wanted (Alpha Romeo Giulia) and the price range we needed to be in. When We started our process with James Tan over the phone. We told him what car we wanted (Alpha Romeo Giulia) and the price range we needed to be in. When we met James a few days later he showed us the car we discussed. It was nice but after seeing some of the other options we changed our mind on the car. Both James and Robert (the Sales manager) were fabulous! They made the buying experience smooth and easy. Everyone at the dealership was friendly. They make you feel extra special by taking a photograph of you and your family next to your new car. My children got a kick out of this. We will be sure to send any friends and family in the market for a new car to Criswell Maserati-Alfa Romeo More

GO SEE JAMES TAN!! He was very well-informed and honest with my options and the best choice to ensure I enjoyed my new vehicle. Extremely personable. Yes, he's a TAN!! He was very well-informed and honest with my options and the best choice to ensure I enjoyed my new vehicle. Extremely personable. Yes, he's a car salesman, BUT he's also an educator! I learned a lot and spent about 1.5 hours talking with him about my needs and wants. He did not rush me, he took his time and gave me my space. I love James and all of the staff at Germantown Maserati. More

Welcome to the Brand.... Fantastic Experience I first contacted Alberto via email at the recommendation of a friend. He was very responsive and took the time to answer several of my follow-up ema I first contacted Alberto via email at the recommendation of a friend. He was very responsive and took the time to answer several of my follow-up emails in great detail. When I went to the dealership the next day I was very pleased with the attention I received from Alberto during the entire process. I've bought numerous cars over the years but never worked with anyone who provided such detailed and professional assistance without being overbearing. He is a pleasure to work with. I was also fortunate to have had the chance to talk with Omar while I was there and was very impressed with his demeanor, professionalism and the rapport established with him. I definitely felt like I was establishing a new relationship rather than just buying a car. After the purchase, on my way home, I encountered a problem that was not due the to the vehicle or the dealership in any way. When I called Omar to ask him advice on getting it corrected, he insisted on my bringing the car back to him to have the issue corrected. He went far above anything I could have expected! I would recommend this dealership to anyone looking for a fantastic car buying experience. Alberto said to me upon my leaving, "Welcome to the brand". That definitely is what it feels like! More

Buying experience Karifa was exceptionally courteous, very knowledgeable and extremely patient and kind... the overall experience was very painless... buying the car wa Karifa was exceptionally courteous, very knowledgeable and extremely patient and kind... the overall experience was very painless... buying the car was so easy and there were multiple options ... We have been to other dealership but I would say Criswell was by far the most accommodating More

Absolutely the best This dealership is 100% on top of it. Karifa knows his cars and does not pressure his clients. I would say that he is the absolute best car representa This dealership is 100% on top of it. Karifa knows his cars and does not pressure his clients. I would say that he is the absolute best car representative ever. I highly recommend everyone who is interested in either a Maserati or Alfa Romeo go see Karifa! He provided the best experience when getting the Alfa Romeo Giulia and I will go back to him for any of my future cars. This is coming from a US Army Officer. More

Sale review Great experience easy to deal with and very professional. I will recommend and referrals friends and family to Mr Karifa Mara and Criswell Maserati in Great experience easy to deal with and very professional. I will recommend and referrals friends and family to Mr Karifa Mara and Criswell Maserati in Germantown MD. By the I drove from Va Beach to make this deal. Thank you Karifa. More

Came to test drive a car and walked out purchasing one . Karifa was one amazing guy we met , we walked In to test drive and he welcomed us with big smile and amazing service and the whole experience was same Karifa was one amazing guy we met , we walked In to test drive and he welcomed us with big smile and amazing service and the whole experience was same as walking in , we had gone to Arlington dealership a week before and we were disappointed to say the list , but thank you karifa for your great sales pitch and personality we are know owners of fine luxury car. You More