Criswell Maserati - Alfa Romeo

Great dealer I am very pleased to recommend Criswell Maserati -- by far the easiest car purchase I ever experienced. James Tan was knowledgeable and and a pleasur I am very pleased to recommend Criswell Maserati -- by far the easiest car purchase I ever experienced. James Tan was knowledgeable and and a pleasure to deal with. Five stars... More

Alberto Zamorano and my New Stelvio I am very pleased to recommend Alberto Zamorano. I recently bought an Stelvio suv-Alpha Romeo. Alberto is very knowledgeable, His ability to demons I am very pleased to recommend Alberto Zamorano. I recently bought an Stelvio suv-Alpha Romeo. Alberto is very knowledgeable, His ability to demonstrated all the great features of the Stelvio, convinced me that Stelvio was the car for me. He was bright and credible. He is also a class act both personally and professionally. He gets behind products he believes in, but didn’t push something that he knew was not in my best interest. He is very flexible, shows leadership, initiative and high interpersonal skills. I highly recommend Alberto Zamorano. More

Top Notch, Five Stars All around! Absolutely the easiest car purchase I have ever had. Chuck Lewis was a true professional supported by a strong dealership. Thanks for a great car, Chu Absolutely the easiest car purchase I have ever had. Chuck Lewis was a true professional supported by a strong dealership. Thanks for a great car, Chuck and the Criswell Team! More

Great On-Line, Out-of-State Car Buying Experience Having not lived within proximity of Germantown, MD I was very please with the communication and overall experience with Chuck Lewis and Criswell. Lo Having not lived within proximity of Germantown, MD I was very please with the communication and overall experience with Chuck Lewis and Criswell. Looking forward to searching their inventory for potential future pruchases. Thanks again and thanks for picking me up from the airport! More

Great sales experience, DISAPPOINTING Follow-up Service I purchased a car from this dealership in February of 2017, and had zero complaints regarding the actual buying experience. Alberto and his team were I purchased a car from this dealership in February of 2017, and had zero complaints regarding the actual buying experience. Alberto and his team were attentive, professional and responsive throughout the process. However, my experience soured significantly when I attempted to re-connect with a potential missing component of the car, as well as to inquire about the dealership's ability to provide servicing for my vehicle. Five separate attempts to establish communication with Alberto, spread over one month, resulted in ZERO responses. Ultimately, I had to resort to establishing contact with the General Manager to have my questions responded to. To help clarify my rating, my complaint lies not with their inability to support my initial inquiries, but rather the fact that I was completely ignored for over a month. Overall, it left me with the feeling that my only value to the dealership was the check I wrote for the car, vice establishing a lasting relationship. I certainly hope my experiences, and unfortunate disappointment, will prevent something like this from happening in the future. More

Great Experience! I highly recommend Karifa at Criswell Alfa Romeo for your next purchase or lease. Karifa was extremely responsive and found the car I was looking for I highly recommend Karifa at Criswell Alfa Romeo for your next purchase or lease. Karifa was extremely responsive and found the car I was looking for in a few days. He paid attention to the details and make the whole experience enjoyable. Do yourself a favor and go to Criswell Alfa Romeo! More

Great Alfa Romeo buying experience! I recently purchased a used 2015 Alfa Romeo 4C from Karifa Mara at Criswell Maserati. Karifa was very pleasant to work with, and I will highly recomme I recently purchased a used 2015 Alfa Romeo 4C from Karifa Mara at Criswell Maserati. Karifa was very pleasant to work with, and I will highly recommend him to my friends and peers. After submitting an Autotrader email about the car, Karifa's email responses were prompt and helpful. He did not call me excessively or attempt to chase me down. As I am really short, he had his service department move the driver's seat in the car so that I could come down and safely test drive it before I arrived. Alfa Romeo 4Cs require manual seat height adjustment, so this gesture was extremely appreciated. The initial price of the car was below my expectations and the buying experience was simple, straightforward, and pleasant. After a brief negotiation, we reached a deal that I felt was mutually beneficial to everyone. I was in and out, in roughly 2 hours end to end. I was traveling to visit family prior to visiting Criswell Maserati, so I had my mother bring me to the dealership. Karifa made it a point to talk with her and entertain her while I was occupied. I really appreciated his willingness here as well. While I didn't interact much with them, Omar and Robert were also very pleasant to speak with when I did chat with them. I highly recommend Karifa and Criswell Maserati. More

Great service, fantastic negotiation for a fabulous car! I was searching around for a specific car for several months. Searching all over the country, looking at web sites, emailing dealers, etc. But when I was searching around for a specific car for several months. Searching all over the country, looking at web sites, emailing dealers, etc. But when it came down to it, the best dealer was in my own backyard in Maryland. I negotiated the base deal, came in and had a great test drive and bought the car. Its the small things, like having the car in front, started, had a customer sign on it, etc. Makes you feel special when someone goes out of there way on the details. After purchasing it, they cleaned it up and when I picked it up, it had a giant red bow on it! I was working with James Tan and Robert Buchanan. They both were extremely knowledgeable and made you feel that you were driving something really special. More

Outstanding! I just had the most amazing car buying experience at Criswell Maserati with Chuck Lewis and Robert Buchanan. They were knowledgeable, patient, efficie I just had the most amazing car buying experience at Criswell Maserati with Chuck Lewis and Robert Buchanan. They were knowledgeable, patient, efficient and fast. I could not be happier with the service that I received from the team. I love my new Maserati Levante. More

James Tan Rocks! I just had the most remarkable car-buying experience at Criswell Maserati-Alpha Romeo with James Tan, the salesman providing the best experience I hav I just had the most remarkable car-buying experience at Criswell Maserati-Alpha Romeo with James Tan, the salesman providing the best experience I have ever had. I had narrowed my search to either the Maserati Levante or the Alpha Romeo Stelvio. James called me when the first 2 Stelvios in the US rolled off the truck. From the first phone call through my becoming the first Stelvio owner in the US, James was terrific, low-key but extremely knowledgeable about both vehicles. I can't say enough about the experience. I met Omar when we closed and he was charming and very helpful I drove past 4 other dealers to work with James and the Criswell Alpha Romeo team! More