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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
986 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 986 reviews

July 16, 2024

I had the best experience in purchasing the car. I would come to nissan again and I will tell my family and friends about my experience with the process. More

by LADYBUGS5458
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Criswell Nissan responded

We're very happy to have earned your business and your recommendations! Thank you for taking the time to share this positive feedback with us.

July 16, 2024

Had another excellent experience having my 2017 Pathfinder serviced at Criswell. Had the 100K check, needed some work done. It was done quickly and I was out in two hours on a Friday afternoon. G More

by MLBECHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Criswell Nissan responded

It's great to see you were completely satisfied with your recent service experience at Criswell. We value your business and truly appreciate your continued patronage.

July 15, 2024

Went for tire rotation got charged for over $500 including brake fluid change that was not authorized by me (they claimed it was by saying so on the receipt, very dishonest) More

by lennec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
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Jul 22, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We strive to provide a positive experience, and it's disappointing to see this poor review. We apologize for any miscommunication and understand that all services performed were discussed when the service appointment was set and when the service quote was provided. We do hope that you will give us another opportunity to work with you in the future to offer a better overall experience.

July 12, 2024

The worst service I had in years. They just wanted to make me pay more. They don't care about their customers. I am not going fir service to this place anymore. More

by moges.endris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
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Jul 22, 2024 -

Criswell Nissan responded

We appreciate all feedback as it helps us to identify any areas of concern. We regret you did not have a more positive experience and hope you'll keep us in mind for any future automotive needs.

July 11, 2024

Thank you. However, I found the new policy of charging an additional 3% for my usage of a credit card annoying. I thought it reflected poorly on Nissan. Usua More

by ENNAOJ44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

Criswell Nissan responded

We value your business and appreciate this feedback. Comments such as these help us to continually improve the overall customer experience. We truly hope you will continue to choose Criswell and look forward to your next visit with us.

July 06, 2024

The staff were friendly. The work was done quicker than I had expected, and it all came within my projected cost. More

by PATRICK.AKATU
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
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Jul 08, 2024 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's great to know you were satisfied with your Criswell experience. We hope to see you when your vehicle is due for its next routine service visit.

July 06, 2024

They give you a very good diagnosis of your vehicle without unwanted things don’t need until later on. More

by clayja1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pai
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Jul 08, 2024 -

Criswell Nissan responded

Thanks for choosing the Criswell team to provide the routine service your vehicle needs to stay in great running condition. We value your business and look forward to your next visit with us.

July 05, 2024

Edwin Hernández was amazing sale person my daughter is really happy with her car thanks you guys for an amazing experience at your dealer More

by beky7447
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Criswell Nissan responded

It's our pleasure to help! Thanks so much for taking the time to let us know how we are doing here at Criswell.

July 05, 2024

me encanto la experiencia en nissan muchas gracias enrique por tu paciencia, muy buen servicio ! More

by analarcon.118
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Jul 08, 2024 -

Criswell Nissan responded

Thank you for posting this 5-star rating! We appreciate the opportunity to work with you and hope to be of service to you in the future.

July 04, 2024

An unbeatable price and great service by the entire Criswell team from start to finish. Ms. Velasquez was friendly and helpful in completing the purchase. She assisted with my 8 year old Son who was bo More

by JROTIS84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira, Elizabeth Velasquez
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Jul 05, 2024 -

Criswell Nissan responded

Our skilled staff is here to help, and it's our goal to provide a standout vehicle buying event. We appreciate you taking the time to share this feedback with us and welcome you to reach out if we can be of further assistance.

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