Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Criswell Nissan
Germantown, MD
995 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 995 reviews
June 21, 2024
Communication was the biggest issue this time around (went in for a rim repair). I called ahead asking if I can make an appointment, the answer was no and to drop of the day before or the day of in the (went in for a rim repair). I called ahead asking if I can make an appointment, the answer was no and to drop of the day before or the day of in the morning. I arrived around 930am and was told that it might not be serviced that day as they weren't aware I was coming and they had no one else there for rim repair but was told I could leave it "just in case" and I'd get a call later to confirm. I also got a text stating that I'd be getting charged which isn't true as this was an add-on package I purchased, when I replied to the text asking about charges I didn't get a response - I had to call to get an answer that there would be no charge. Overall, the representative didn't seem to care, didn't even care to ask how I'd get back home and if I needed a shuttle to my destination. I got a call a few hours later stating that it was ready, once again, didn't ask if I needed a shuttle to pick up. Thankfully, both times, I was able to get a ride there and back. Communication is key, this wasn't a good visit - sadly. More
by lmirones
Verified Customer
June 20, 2024
Neither manager not rep look for customer. Not satisfied this time. Did not talk of recall or service specials Not satisfied this time. Did not talk of recall or service specials More
by venkata.thalla
June 19, 2024
Edwin provided excellent service in buying my new car. He was knowledgeable and answered all my questions, ALSO, Travis Brown I helped in Financing. THANKS!! He was knowledgeable and answered all my questions, ALSO, Travis Brown I helped in Financing. THANKS!! More
by donnadavis67
June 17, 2024
Everything was great as usual Everything was good as usual. Good customer service at service department. was good as usual. Good customer service at service department. More
by PARVANEH26
June 16, 2024
The dealership is great Duece is great to work with. I only service my car at nissan I only service my car at nissan More
by LNWEDDIN
June 14, 2024
Awesome customer service worker. Professional service. Can’t complain about nothing. Well informed about what type of cars they have. Professional service. Can’t complain about nothing. Well informed about what type of cars they have. More
by LOUISMORALES87
Employees Worked With
Rubin Ferreira, Elizabeth Velasquez
June 05, 2024
I had a great experience with the Germantown Criswell team. Eric was kind and always got back to me when I had questions. Rubin was terrific. He was very knowledgeable and made sure he connected me with team. Eric was kind and always got back to me when I had questions. Rubin was terrific. He was very knowledgeable and made sure he connected me with the right people. Kristie Zhang was amazing. She is a very smart business manager and is great to work with. More
by PEA6077
