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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
990 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 990 reviews

February 17, 2024

Liz was a pleasure to work with and was knowledgeable. She made us feel like we were important More

by Holly G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christie in Finance, Elizabeth Velasquez
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Feb 19, 2024 -

Criswell Nissan responded

Our staff is dedicated to delivering a great car buying experience. We are happy to see you were pleased with your experience and welcome you to reach out if we can be of further assistance.

February 16, 2024

Always friendly and helpful. Easy to schedule appointments online. Comfortable and clean waiting areas always. More

by Jsheridan40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Bedzigui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Criswell Nissan responded

It's our goal to offer an easy and efficient service event, and it's great to see you were satisfied with your experience at Criswell. We look forward to your next visit with us!

February 15, 2024

Man oh man! I loved working with Edwin!! He truly took his time to help me out and get approved for a new car. He made me feel entertained the whole time, it too More

by A B
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Criswell Nissan responded

It's exciting to see you had such an enjoyable car buying experience at Criswell! We're happy to see we were able to help you out and welcome you to give us a call or stop by if we can be of further assistance.

February 13, 2024

Favorable experience with good communication and explanation around recommended services. Also, very timely in performing needed work. More

by minclh00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Thorner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Moises Uribe Duran
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Feb 13, 2024 -

Criswell Nissan responded

We value your business and appreciate this positive feedback. Please don't hesitate to reach out with any additional questions regarding the service your vehicle needs to stay in great running condition.

February 13, 2024

Edwin was super helpful the entire process. I’m not the most tech savvy but he made sure I understood all the features to the car so that I can be comfortable with it. I sure am a happy buyer! More

by Jim
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Criswell Nissan responded

Thanks for posting this positive feedback! Please don't hesitate to reach out if you have any additional questions about the awesome features on your new vehicle. Our top notch staff is always happy to help!

February 12, 2024

I had been coming to this place for a long time, and they never let me down. Good customer, makes very easy to do business. The strategic situation to drive over there is also easy and good to park. More

by Addie Perez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palermo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khristye Zang, James Cook III, Mark Erbling, Elizabeth Velasquez, Steve Maroney
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Feb 13, 2024 -

Criswell Nissan responded

Thank you for sharing this high star rating! We hope to be of service to you in the future.

Feb 13, 2024 -

Addie Perez responded

It is true and same as I confront bad service, I proud good service. I wish that people before damaging business reputation and capacity to have jobs think and find if the bad customer it is because they just do not understand how stuff works or rules and procedures. Guys you are wonderful.

February 12, 2024

The customer service was great. The service team is always courteous. I think the noise from my Murano has stopped. Thank you Duece and team. More

by NOVAKSMITH.NS
Recommend Dealer
Yes
Employees Worked With
Duece
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Feb 13, 2024 -

Criswell Nissan responded

We're happy to hear you are satisfied with the service you received at Criswell! We look forward to working with you again and welcome you to reach out if anything else comes up.

February 11, 2024

Took 3 hours to complete oil change and rotation and only called me back that my vehicle was ready after I called to inquire. The coupon that I received had hidden unexplained expenses that were charged afte More

by BARTEEGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Criswell Nissan responded

We strive to provide a great service experience, and it's disappointing to see your visit was anything less than positive. We sincerely apologize and hope you will consider allowing us another chance to work with you to provide a better visit in the future.

February 11, 2024

Edwin was very polite and accommodating as he assisted me in finding the right car for me. He kept an open line of communication throughout the entire process and answered any questions I had. More

by Jessie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Criswell Nissan responded

Thanks for choosing Criswell! We're happy to see you were satisfied with your car buying experience and hope you'll keep us in mind for any future automotive needs.

February 11, 2024

Edwin and Ruben stay open for me to get my new car. They were so knowledgeable and professional about the whole process. Thank you gentleman! More

by Renattanewby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Feb 12, 2024 -

Criswell Nissan responded

Our staff is committed to providing a standout car buying event, and it's great to see we could really help you out! Don't hesitate to reach out if we can be of further assistance.

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