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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
1,043 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,043 reviews

March 22, 2024

Completed the work performed on time. The service advisor was very professional, courteous and knowledgeable More

by NPCALLEN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
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Mar 25, 2024 -

Criswell Nissan responded

We're happy to see everything was completed quickly and to your satisfaction. We look forward to your next visit with us!

March 21, 2024

Outstanding Customer Service provided by Criswell Nissan, the work was completed at time. Great job More

by SSTHUKRAL
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ericka Escobar
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Mar 25, 2024 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! We look forward to your next visit with us.

March 21, 2024

Best service I’ve had in over 10 years! Kudos to the management team for making conscious decision that improved customer experience. More

by Yess20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail - she is a breath of fresh air!
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Mar 25, 2024 -

Criswell Nissan responded

Thank you for taking the time to share this positive feedback! It's exciting to see you enjoyed a great customer service experience at Criswell. We hope to see you again when your vehicle is due for its next routine service visit.

March 21, 2024

Very pleasant experience an everyone was on their a game. The car was fixed in a time frame that fit my schedule great job done well. More

by ANDREWJONES8839
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ericka Escobar
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Mar 25, 2024 -

Criswell Nissan responded

We're happy to see we met your expectations! Don't hesitate to reach out if we can be of service to you in the future.

March 20, 2024

You guys suck. I called in advance of my appoitment. Went in to my appointment for a new key fob. They reviewed my info and checked me in. Made me wait in the w More

by STEVESMITH14504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ericka Escobar
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Mar 25, 2024 -

Criswell Nissan responded

Thank you for bringing this to our attention. We apologize for this oversight and any inconvenience. We do hope that you will consider giving us another chance to work with you in the future to provide a better experience.

March 18, 2024

I have nothing but outstanding customer service from Criswell Nissan Dealership. Starting Edwin Hernandez, with the purchase of my new/used car in October 2023, to my recent service in March 2024 with More

by RSFELDER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail (servicing dept.) and shuttle bus driver (lives in my community)
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Mar 19, 2024 -

Criswell Nissan responded

It's great to see you can depend on our standout staff to provide an excellent customer service experience each time you visit. We value the opportunity to work with you and look forward to seeing you again when your vehicle is due for its next routine maintenance visit.

March 17, 2024

Excellent customer service. Well vested in what they do. Very appreciative of their service. Thank you. More

by tonytandoh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willy Bedzigui
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Mar 18, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We're happy to see you were satisfied with your experience at Criswell. Don't hesitate to reach out if we can be of further assistance.

March 16, 2024

Eric was great he helped me find my Nissan. He wasn’t pushy and helped me a lot More

by KAL.SWINFORD927
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira, Eric Engram
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Mar 18, 2024 -

Criswell Nissan responded

It's wonderful to know you enjoyed a simple and seamless car buying event at Criswell. We value your business and hope to be of service to you in the future.

March 14, 2024

They took less time then first stated which is great, they also took time to do the multi-point check and prepared me for the next visits! Appreciate the staff. More

by Aundi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Women not listed
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Mar 18, 2024 -

Criswell Nissan responded

It's exciting to hear we exceeded your expectations! We look forward to seeing you again when your vehicle is due for its next routine service visit.

March 14, 2024

It was a great experience. Elizabeth was amazing and explained everything excellently. Great job, keep it up. More

by NIGELHENDRICKS46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Velasquez
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Mar 18, 2024 -

Criswell Nissan responded

It's rewarding to hear about your positive experience at Criswell! Our friendly and professional staff is always happy to help, and we welcome you to reach out with any additional questions or concerns about the service your vehicle needs to stay in great running condition.

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