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Criswell Nissan
Germantown, MD
780 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 780 reviews
August 29, 2023
They have a nice waiting room. Checked car thoroughly. Reviewed what was done. Car runs nicely. Checked car thoroughly. Reviewed what was done. Car runs nicely. More
by denizentc
Verified Customer
Helpful August 29, 2023
It was a very good experience everyone was super kind and friendly, the process was quite quick even though they apologized for taking longer it was no issue, even when we waited people made pleasant convers friendly, the process was quite quick even though they apologized for taking longer it was no issue, even when we waited people made pleasant conversation and offed beverages, 10/10 would recommend someone to go when getting a car and wanting a excellent experience More
by walkerer0928
Employees Worked With
Other Employees :
Eric from the Honda dealership finance he was definitely very friendly and nice.
August 23, 2023
The staff is very unfriendly and didn’t greet me, it’s a shame because I come to that dealership all of the time, they also don’t wash the car anymore and did a terrible job removing the old sticker from pr shame because I come to that dealership all of the time, they also don’t wash the car anymore and did a terrible job removing the old sticker from previous oil change, at the end of my service the service advisor ericka didn’t even go over the work that was preformed on my vehicle, and after my oil change the oil light was still on, and I had to have it reset 3x will no long return to that dealership for service or anything, More
by choco1992
Employees Worked With
August 23, 2023
Very professional staff. All work done as estimated and on time. We discussed several aspects of my car and the staff was able to answer my questions. All work done as estimated and on time. We discussed several aspects of my car and the staff was able to answer my questions. More
by Doug
August 23, 2023
I’ve been coming to this dealership for years, and one thing I can say about ericka is she is Always unfriendly and never goes over the work that was preformed on my car thing I can say about ericka is she is Always unfriendly and never goes over the work that was preformed on my car More
by choco1992
Employees Worked With
August 22, 2023
Enrique and Ruben Ferreira were very helpful in helping me to buy my car. From the very beginning Enrique sent me a text saying that he expected me, even though they only had an older car for me to look a me to buy my car. From the very beginning Enrique sent me a text saying that he expected me, even though they only had an older car for me to look at. The listened to me, found a car, and through everything were very polite and helpful. Customer service is so important to a dealership, and I’m glad I came to Criswell. I had called other closer to where I lived and they never returned calls, and were not professional. I feel comfortable buying there because I feel they will me continue to help in the future and can recommend them. More
by EJWINTHROP1
August 21, 2023
Staff is very professional, attentive to the customer, and makes an effort to respond to queries of car owner. I especially would like to commend David and Erica for being very helpful. and makes an effort to respond to queries of car owner. I especially would like to commend David and Erica for being very helpful. More
by ruthflorese
August 20, 2023
The service was great. They kept me updated with every detail of the car and every process that they were doing Criswell Nissan has a great team. Keep up the good work. They kept me updated with every detail of the car and every process that they were doing Criswell Nissan has a great team. Keep up the good work. More
by RFERREIRA1979
