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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
986 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 986 reviews

January 16, 2024

Crisswell Nissan provided my best experience in car buying ever. The staff was friendly and knowledgeable. Enrique, the sales consultant, explained all the features of my vehicle in detail and answered More

by rbrunner12801
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khrystie Zhang, Rubin Ferreira
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Jan 17, 2024 -

Criswell Nissan responded

Awesome! Thanks for allowing us to help with this important purchase. We welcome you to reach out if you have any other questions about the features of your new vehicle.

January 15, 2024

They promised to order floor mats for me, but it has been a month since I bought the car. And nobody gave me a phone call to explain why I had to wait so long. More

by zlduan2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira, Elizabeth Velasquez
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Jan 17, 2024 -

Criswell Nissan responded

Thank you for bringing this to our attention. All feedback is important to us, and your comments have been shared with our management team for review. We truly hope this issue is resolved quickly and to your satisfaction.

January 15, 2024

This best dealer for service cars I been going there since I been having Nissan More

by LYNELLEMCRAE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Criswell Nissan responded

Thank you for your continued patronage! It's wonderful to know you can depend on our friendly and professional team to provide a great service experience each time you visit. We look forward to seeing you soon!

January 15, 2024

They didn't check the USB problem or main console screen blackout problem Nissan is known for and added dealer advertisement to my car. More

by Norm
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
No idea
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Jan 17, 2024 -

Criswell Nissan responded

Thank you for taking the time to let us know about your experience. It's disappointing to see these concerns were not addressed, and we hope you'll reach out to our service team so we can follow up on them for you.

January 14, 2024

We very much enjoyed professional, courteous, and particularly helpful customer service when we recently serviced our Nissan, Armada and Infiniti vehicles. More

by SBPERMISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deuce
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Jan 15, 2024 -

Criswell Nissan responded

Thank you so much for choosing Criswell to provide the routine service your vehicles need to stay in great running condition. We value your business and hope to work with you again.

January 14, 2024

My car needed immediate attention and so I was a Saturday afternoon "drive in" without any appointment. The work was done well and I am satisfied. More

by ERWIN.JAUMANN
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Criswell Nissan responded

We're happy to see we could really help you out! Don't hesitate to give us a call or stop by if we can be of further assistance.

January 11, 2024

Situation was rectified in a timely manner. Vehivle feels like it should now at no extra charge. More

by PETER.HITCHENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Jan 12, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. Our skilled staff is here to help, and we welcome you to reach out if we can be of service to you in the future.

January 10, 2024

Fast and efficient service and processing, and very friendly staff. Will come back for the next service there. More

by pajevic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin and also the lady who recieved me and processed my service ... do not remember her name
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Jan 11, 2024 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! Our staff is here to help and looks forward to the next opportunity to work with you.

January 10, 2024

They explained all the work done and needed very well and clearly. Each step of the service I received an update. Thank you! More

by oaa11688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Jan 11, 2024 -

Criswell Nissan responded

We're happy to see you were pleased with the great service you received at Criswell! Don't hesitate to reach out if you have additional questions about the service your vehicle needs to stay in great running condition.

January 08, 2024

Courteous staff helped in every step while I am in dealership, with all my questions answered. More

by rama.vinjamuri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hommy Rivera
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Jan 08, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell! It's our goal to help with all of your automotive needs, and it's great to see you were satisfied with your experience. Don't hesitate to reach out if you have additional questions.

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