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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
780 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 780 reviews

August 17, 2023

Friendly, prompt, kept up to date, good communication, informative service. No delays, shuttle service was convenient More

by YSUNGIMM
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Aug 21, 2023 -

Criswell Nissan responded

It's our goal to deliver an all-around outstanding service event, and it's great to see you were pleased with the results. Thanks again for taking the time to let us know how we are doing!

Helpful
August 17, 2023

Tire pressure was not adjusted correctly as requested at least three times. Everything else was fine More

by RDBAUGHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Aug 21, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for any inconvenience and hope your next visit with us is more positive.

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August 16, 2023

Great service! My service advisor Mark was fantastic!!!!! Very thorough and explained everything. Great job! More

by SINGER1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Aug 17, 2023 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and we're happy to see you were pleased with your experience at Criswell. Don't hesitate to reach out if you have additional questions about the service your vehicle needs to stay in great running condition.

Helpful
August 15, 2023

Very communicative and helpful throughout my time in buying my vehicle. Comparing to other Nissan dealerships and sales reps, Edwin was upfront, made the time, and was Genuinely himself which made me th More

by philemon.j.powell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
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Aug 16, 2023 -

Criswell Nissan responded

It's great to see you enjoyed a pleasant car buying experience at Criswell! We hope you enjoy your new vehicle and welcome you to reach out if we can be of further assistance.

Helpful
July 31, 2023

Mark was professional and understanding of my 2021 Nissan Sentra and the service it needs, the services was great and wonderful, the wait was not long and he update me on future service the car will need. I More

by always a Nissan owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Aug 03, 2023 -

Criswell Nissan responded

It's wonderful to know you can rely on the team at Criswell to provide the service your Nissan needs to stay in great running condition! We value your continued patronage and look forward to seeing you soon!

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July 22, 2023

Gene Lopez was very responsive and very helpful. I’m completely satisfied with the service I received. More

by avamcgarvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Criswell Nissan responded

We're happy to see you found our staff to be so helpful! We look forward to the next opportunity to work with you!

Helpful
May 20, 2023

Edwin was very attentive to all my car buying needs. He showed me many different options that fit my payment needs while also showing me vehicles that has all the features I wanted. Edwin made the car b More

by joeslattery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Criswell Nissan responded

It's exciting to see you enjoyed a wonderful car buying experience at Criswell Nissan! Our staff works hard to ensure you find a vehicle that meets your needs and budget. We hope to be of service to you in the future!

Helpful
May 13, 2023

Great experience with Willie and James. They respected my time, were efficient, professional, and pleasant. Looking forward to enjoying my new car! More

by sandwrobertson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Cook III, Willy Bedzigui
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May 15, 2023 -

Criswell Nissan responded

It's wonderful to hear you had a stellar car-buying experience while working with the top-notch team at Criswell Nissan! Don't hesitate to give us a call or stop by if we can be of further assistance.

Helpful
March 31, 2023

I had a great experience purchasing my used vehicle from Criswell in Nissan. Edwin and James explain in great detail details about the vehicle and my financing options. Highly recommended. More

by Charlene.kaplowitz83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
Report | Print
Apr 04, 2023 -

Criswell Nissan responded

We value your business and truly appreciate your recommendations! Thanks again for choosing Criswell Nissan.

Helpful
March 22, 2023

My husband and I had a great car buying experience here . James Cook was very helpful with finding us the best car for our growing family. We will continue to buy cars from here in the future. More

by Asheleylee21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Willy Bedzigui
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Mar 24, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback! We appreciate knowing about your positive experience and look forward to continuing this working relationship.

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