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Criswell Nissan

Germantown, MD

4.6
1,019 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,019 reviews

January 10, 2024

They explained all the work done and needed very well and clearly. Each step of the service I received an update. Thank you! More

by oaa11688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Jan 11, 2024 -

Criswell Nissan responded

We're happy to see you were pleased with the great service you received at Criswell! Don't hesitate to reach out if you have additional questions about the service your vehicle needs to stay in great running condition.

January 10, 2024

Fast and efficient service and processing, and very friendly staff. Will come back for the next service there. More

by pajevic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin and also the lady who recieved me and processed my service ... do not remember her name
Jan 11, 2024 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! Our staff is here to help and looks forward to the next opportunity to work with you.

January 08, 2024

Courteous staff helped in every step while I am in dealership, with all my questions answered. More

by rama.vinjamuri
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Hommy Rivera
Jan 08, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell! It's our goal to help with all of your automotive needs, and it's great to see you were satisfied with your experience. Don't hesitate to reach out if you have additional questions.

January 08, 2024

Friendly and attentive staff - all the portions of purchasing a car were done in a timely manner. More

by SS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Jan 09, 2024 -

Criswell Nissan responded

Our goal is to provide an excellent car buying event, and it's great to know you were pleased with your experience. We hope to be of service to you again in the future.

January 06, 2024

Service is good quality, not as expensive as I expected, low pressure, and reasonably fast. More

by faffysmith2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jan 08, 2024 -

Criswell Nissan responded

It's great to hear you were pleased with your overall experience. The friendly and knowledgeable team at Criswell is here to help, and we hope to see you again when your vehicle is due for its next routine service visit.

January 05, 2024

Courtesy and professional . Neat place with a great space to wait while your car is being serviced. More

by IDEOMOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Jan 05, 2024 -

Criswell Nissan responded

It's our goal to provide an all-around outstanding service event, and it's great to see you were pleased with your experience. Thanks so much for choosing Criswell and for taking the time to share this positive feedback.

January 04, 2024

Service explanation was excellent Service advisor went out of his was to let me know condition of car More

by stevenibender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Edwards sevice rep
Jan 05, 2024 -

Criswell Nissan responded

Our friendly and professional team is here to help, and we appreciate you taking the time to highlight their efforts. Don't hesitate to reach out if we can be of further assistance.

January 04, 2024

I knew exactly what I wanted. They processed the paperwork semi quickly. I was called and texted multiple times a day for 2 weeks to come in and take a survey. The manager left tw More

by NICK_DEVETT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edwin Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Engram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Jan 05, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We hope you'll keep us in mind for any future automotive needs.

January 03, 2024

Deuce was very responsive and kept me informed of the status of the vehicle. thanks More

by mgeeban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's rewarding to know you were pleased with your experience. We hope to see you again when your vehicle is due for its next routine service visit.

January 01, 2024

We are a Criswell Nissan family - we previously purchased two cars from them, and just purchased a third. We also have all of our service and maintenance performed at Criswell Nissan. For the purchase More

by Troy
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira, Elizabeth Velasquez
Jan 02, 2024 -

Criswell Nissan responded

Congratulations on your newest Nissan! We're thrilled to see you can depend on the top notch team at Criswell to provide for all of your automotive needs. We look forward to seeing you soon and welcome you to reach out with any additional questions.

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