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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
985 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 985 reviews

March 03, 2025

First they have to a staff that represents the image of Criswell in the reception area. They are people have little ethics in terms of customer services. More

by jgonzo2601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
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Mar 03, 2025 -

Criswell Nissan responded

Thank you for choosing Criswell. We appreciate all feedback and welcome you to reach out if we can be of service to you in the future.

March 02, 2025

Going to a dealership for service is usually an unpleasant thing but every visit we’ve had and Criswell Nissan has been a pleasure. The staff is very courteous and Deuce Ransome service manager is More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Criswell Nissan responded

It's great to know you can rely on our top notch service team to provide an excellent service event each time you visit. We value your business and look forward to seeing you soon!

February 27, 2025

Got good deal, called back next day and offered me the original deal I had asked for More

by ALBERTI002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Criswell Nissan responded

We're happy to see you were satisfied with your experience at Criswell! We appreciate your business and welcome you to reach out if we can help in any other way.

February 22, 2025

Criswell Nissan always provides great service. Deuce handles me with care and is very professional. I always recommend Criswell Nissan to my friends with Nissan thank you for professional care More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Criswell Nissan responded

Our friendly and professional staff is here to help, and it's wonderful to know you can count on us to provide an exceptional service event each time you visit Criswell Nissan. Don't hesitate to reach out if we can be of further assistance!

February 19, 2025

definitely had a positive buying experience from the moment I first talk to my salesman on the phone to the moment I drove away in my new vehicle. The whole experience was as good as it can get very fri More

by 1962LACEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Criswell Nissan responded

Thanks so much for choosing Criswell! We are happy to see you enjoyed a simple and seamless car buying event while working with our friendly and professional team. We appreciate this positive review and welcome you to reach out if we can be of service to you in the future.

February 18, 2025

I had an issue with the work performed. The Service Manager was very responsive. I am very satisfied with the dealership. More

by mszwed0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Criswell Nissan responded

It's great to see we met your expectations! Thanks again for choosing Criswell, and don't hesitate to reach out if we can be of service to you in the future.

February 18, 2025

Eric was very professional and assisted me with getting a new vehicle. He explained everything and seemed very honest. More

by wilsonljw88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Criswell Nissan responded

Thanks for choosing Criswell and taking the time to share this positive feedback. We value your business and welcome you to reach out if we can be of further assistance.

February 13, 2025

Criswell doesn't return phone calls after leaving messages and I wind up paying couple thousand more for vehicle then originally because they didn't pay off trade in when they was supposed to I'll ne More

by Halfofcowboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enrique Sotelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Feb 14, 2025 -

Criswell Nissan responded

We appreciate all feedback and are sorry to see your experience was anything less than positive. We apologize for any inconvenience and hope you'll consider giving us another chance to work with you on any future automotive needs.

Feb 25, 2025 -

Halfofcowboy responded

Poor customer service they will lie to you..... that lousy general response no one should deal with criswell

Feb 25, 2025 -

Halfofcowboy responded

Worst experience ever buying a car

February 10, 2025

Friendly service $90 labor replace battery covered corrosion Overinflated tires Navsystem not inspected as requested More

by LEN5140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Feb 10, 2025 -

Criswell Nissan responded

Thank you for sharing this feedback. We appreciate your feedback and are sorry to see everything was not addressed as requested. We apologize for this oversight and hope you'll give us another chance to work with you in the future.

February 05, 2025

Very nice people who did what needed to be done to work a deal. And the financing was able to beat the rate of my credit union! More

by gtabachow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine? in financing, Jordan Jenkins, Lee Boyd
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Feb 05, 2025 -

Criswell Nissan responded

We're happy to see we were able to really help you out! Thanks so much for choosing Criswell and taking the time to share this positive feedback with us.

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