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Criswell Nissan
Germantown, MD
1,058 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
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Showing 1,058 reviews
June 28, 2025
The experience was average. When I called to schedule my appointment, I was told to walk in instead even though I wanted to schedule. So, I scheduled online which was annoying When I called to schedule my appointment, I was told to walk in instead even though I wanted to schedule. So, I scheduled online which was annoying when a person could have scheduled it. More
by keisha.c.parker
Verified CustomerEmployees Worked With
Idont Remember
June 28, 2025
Great service, I’m very pleased with the experience. Pai was professional and very courteous. Pai was professional and very courteous. More
by dcHEMPARATHY
June 26, 2025
Everyone from Criswell Nissan was great in answering our questions about purchasing our new car. questions about purchasing our new car. More
by TRIBLYNN
June 25, 2025
Very nice service and they offer a shuttle to take you home while waiting and then pick you up when they are finished. Reasonable rates as well even for a dealership repair shop home while waiting and then pick you up when they are finished. Reasonable rates as well even for a dealership repair shop More
by DEANW999
Employees Worked With
June 23, 2025
Staff were friendly, helpful and efficient. It was an easy process both dropping off and picking up and work was completed quickly. It was an easy process both dropping off and picking up and work was completed quickly. More
by dawnmartin
Employees Worked With
I do not see the person that helped me listed
June 22, 2025
Aashna was very professional and helpful. She answered all my questions and showed me all the features of my new Nissan Rogue. The floor manager was good too, and the financial manager was ve She answered all my questions and showed me all the features of my new Nissan Rogue. The floor manager was good too, and the financial manager was very knowledgeable about the maintenance options and also very resourceful in finding ways in adding the extended warranty at a lower cost. More
by mtr63
Employees Worked With
June 21, 2025
PAI SRIIPATTRA was extremely professional in explaining what services were needed for my 2016 Nissan Murano. (My car had to be serviced overnight). The service was completed in a timely manner. I could g what services were needed for my 2016 Nissan Murano. (My car had to be serviced overnight). The service was completed in a timely manner. I could go to a Bethesda Nissan service center but always choose to come to Criswell Nissan in Germantown for their excellent service. Claudia M. Fox More
by CLAUDIAMFOX
Employees Worked With
PAI SRIPATTRA
June 20, 2025
Enrique and the entire Criswell team were very helpful, courteous and professionl. I highly recommend them. courteous and professionl. I highly recommend them. More
by Cindy G.
Employees Worked With
