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Criswell Nissan
Germantown, MD
1,021 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,021 reviews
September 21, 2023
Sold me a worthless aftermarket warranty. Forced me to pay $500 to evaluate and then ultimately $1500 for AC compressor and rack and pinion both are under warranty. Supposedly labor is not un Forced me to pay $500 to evaluate and then ultimately $1500 for AC compressor and rack and pinion both are under warranty. Supposedly labor is not under warranty. Scammed! More
by KPD
Verified CustomerEmployees Worked With
September 20, 2023
Work was done ok they overpriced the window motor and when they replaced it they scratched up my window switch panels , I say if ur going to charge that amount of money at least do it carefully so nothin when they replaced it they scratched up my window switch panels , I say if ur going to charge that amount of money at least do it carefully so nothing else gets damaged in the process , I came back to the dealership and Deuce ransome was quick to respond to me and said that he would order me new panels and take a look at a light that came on the dashboard , he made me feel better knowing that he would take care of me More
by CRAZYLEE20
September 20, 2023
Al Ransome was very understanding, knowledgeable and accommodating . It doesn't get better than that. accommodating . It doesn't get better than that. More
by ALANISENBERG_RPH
Employees Worked With
September 20, 2023
Shout out to James Cook and Mr. Wayne , who are very personable and knowledgeable. Everything went extremely well. I am very pleased. I would recommend Criswell to my friends. Wayne , who are very personable and knowledgeable. Everything went extremely well. I am very pleased. I would recommend Criswell to my friends. More
by ADRIENNESONPOINT
September 19, 2023
Very pleased with the customer service , got what i wanted , very polite ,friendly, drop off was very easy and quick wanted , very polite ,friendly, drop off was very easy and quick More
by taegan.hubbard
September 17, 2023
Easy to make an appointment. Prompt communication and service from a pleasant staff. Checkout and pickup were easy. Prompt communication and service from a pleasant staff. Checkout and pickup were easy. More
by jwolfgram
September 16, 2023
Friendly, professional, engaging. Pleasant ambiance in the waiting area. Informed of any other issues with my car. Staff very personable. Pleasant ambiance in the waiting area. Informed of any other issues with my car. Staff very personable. More
by evepalenque
