Crown Acura

Great Experience It was a great experience. My primary contact was Gillian Barnes and she was very helpful and spent a lot of time explaining things to me. She guara It was a great experience. My primary contact was Gillian Barnes and she was very helpful and spent a lot of time explaining things to me. She guaranteed I would love my 2019 RDX and I do. More

Chris Duncanson - GREAT Service We dealt with Chris Duncanson. He is very knowledgeable and spoke with accuracy about the RLX, RDX and MDX. After a test drive with the RLX we deci We dealt with Chris Duncanson. He is very knowledgeable and spoke with accuracy about the RLX, RDX and MDX. After a test drive with the RLX we decided to "switch gears" and began looking into an SUV. Chris provided us with his undivided attention and answered all our questions. He introduced us to Sophie Morris, Head Sales Manager, to initiate a relationship with her. Both of them were very professional, and made it clear they were there to help us find the vehicle we wanted. Over the course of the next few days Chris stayed on top of searching for a car with the color combination we desired. He made multiple contacts through email and phone... WITHOUT BUGGING US. We ultimately chose a different brand, but it was not because of anything Chris did or did not provide for us. If we were to purchase an ACURA in the future, we WOULD NOT HESITATE to contact Chris. More

Great customer service My wife and I dealt with Chris on leasing a new Acura MDX and he was more than knowledgeable on every question and request we had ! Chris made sure we My wife and I dealt with Chris on leasing a new Acura MDX and he was more than knowledgeable on every question and request we had ! Chris made sure we were happy with our new lease and even followed up the following day on some questions that we had Like he said he would do! Chris was a man of his word and know a days that is hard to come by. I would highly recommend Chris for any used at new car needs ! Thank you Chris ! More

Real Pro's Chris and the team at Crown Acura really provided a fantastic customer experience, from beginning to end. Chris is a very professional sales associat Chris and the team at Crown Acura really provided a fantastic customer experience, from beginning to end. Chris is a very professional sales associate - he really listened well and tried to understand our needs. This was our first time leasing a vehicle, so that required a little extra explanation - which Chris and the finance team were very helpful and courteous. They really provided a first class purchase experience from start until we drove our new car off the lot! I would recommend you talk to Chris & buy at Crown Acura! More

Acura Customers Beware! I do not trust any dealership that ignores Acura/Honda recommendations and procedures. Crown Acura performs power flushes on the transmission with BG I do not trust any dealership that ignores Acura/Honda recommendations and procedures. Crown Acura performs power flushes on the transmission with BG fluids and BG additives with a BG machine. Acura and Honda are clear: only OEM fluid is to be used and additives are never to be used. In addition, Acura/Honda strongly warns in Service Bulletins that power flushes are not to be performed, as they can cause more harm than good. Crown (and Ferman Acura) are more interested in selling non-approved services that Acura and Honda specifically say not to do.....and they do this to upsell customers, and in doing so, they void warranties and can potentially cause problems due to the non-OEM service. This is not my only run in with Crown. Several years ago, one week after getting a drain/fill of the ATF fluid at another Acura/Honda dealership, I went into Crown for a different service. An hour later, the service rep told me he “checked my ATF fluid, and it was dirty and needed to be changed.” 1) there is no need to ever check the fluid. The maintenance minder specifically tells you when to do the service. Any “check” only increases risk of contamination. 2) upon telling him I just received a drain/fill, I was told that a flush was the recommended service by Acura..... it is not. Acura specifically calls for a 1x Drain/Fill at each service interval. It should not be so hard to get an Acura dealer to perform the manufacturer’s recommended service. I take great care of my vehicle and follow maintenance to the letter. I only wish area dealerships like Crown did the same. This is why I travel to Gettel Acura in Sarasota. I can trust Gettel to get the job done, right! Crown will never see this customer in their service department again. More

Exceptional service - Gary Scott & the entire Crown Acura Te Car buying/leasing can be a daunting task but from start to finish my salesperson, Gary Scott, went above and beyond for me. Gary made sure I was welc Car buying/leasing can be a daunting task but from start to finish my salesperson, Gary Scott, went above and beyond for me. Gary made sure I was welcomed, informed, and made to feel comfortable during my entire experience at Crown Acura. From sales (Gary), to finance (John), every person made himself accessible for any questions I had along the way. I've been in several dealership where the Finance Manager is tucked away and as a consumer I am unable to ask any questions. John, in finance, not only came out to introduce himself but was also extremely patient and answered all of my questions that arose. I will recommend Gary Scott to all of my friends and family in the Tampa Bay area. Even the GM, Dan, came over to say hello and answers questions, which I've never seen before. Stellar team at Crown Acura all the way around! More

Great Service Department Logan and the service team went above and beyond expectations to take care of my needs on the car I bought from Crown Acura. I highly recommend th Logan and the service team went above and beyond expectations to take care of my needs on the car I bought from Crown Acura. I highly recommend them as a caring and professional service! More

Great Experience We purchased a vehicle from Kyle Vonnes. He went above and beyond his duties to make sure everything was taken care of. He answered all our questions We purchased a vehicle from Kyle Vonnes. He went above and beyond his duties to make sure everything was taken care of. He answered all our questions about the vehicle history, features and warranty. I would recommend Kyle to anyone who is looking to purchase a car from Crown Acura. More

Very enjoyable buying experience Just want to thank Dan, Kyle, and Leslie on the most definitely very enjoyable buying experience. From the introduction and follow up to and from Dan Just want to thank Dan, Kyle, and Leslie on the most definitely very enjoyable buying experience. From the introduction and follow up to and from Dan, to the completion of the deal with Kyle in sales and Leslie in financing we had a great time purchasing our new 2019 TLX Aspec. My wife normally absolutely dislikes (putting it nicely) the new car buying process, she absolutely made friends during this one. From the beginning everyone at Crown were professional, ethical, and enjoyable. We had a great time on Thursday evening while we worked out the details, Leslie took care of all the details (she has found out I'm a detail person). Kyle was great getting everything on his side worked out with the vehicle. We won't buy another vehicle from anyone other than Crown in the future. Just want to add that I had the Diamond treatment and windows tinted at the dealership my service advisor Logan was great as well. Thank you, Chris and Michelle St. Peters More

Friendly Environment Christopher Sanborn is always courteous and explains in detail the services needed.He goes the extra mile to make sure the services are completed in a Christopher Sanborn is always courteous and explains in detail the services needed.He goes the extra mile to make sure the services are completed in a timely manner. Kind regards Jacquelyn Smith-Hansen More