Crown Acura

acura RDX purchase john is excellent and humble. All staff are cooperative and courteous.Dealer has lot of choice and price are not bad. I would go this dealer john is excellent and humble. All staff are cooperative and courteous.Dealer has lot of choice and price are not bad. I would go this dealer More

Best car dealership experience ever! I am a new transplant to the area. There are 2 in the Jacksonville, FL area, here there are 3 close by. I chose Crown Acura over the others because th I am a new transplant to the area. There are 2 in the Jacksonville, FL area, here there are 3 close by. I chose Crown Acura over the others because they had the best selection of what I wanted. They also happened to have the best prices. I worked with Gillian, because when I made a web inquiry, she contacted me. I knew they were busy, but I couldn't help but admire her always making an effort to get back to me. Even well after the dealership was closed, I received a call when she was on her way home, or just coming to work in the morning. This sounds like pressure, but I assure you it wasn't. I was not prepared, however, for the atmosphere when I arrived. Gillian was wrapping up another appointment, so I was helped by Sue Ellen in her stead. I have never seen a dealership in such a "team mode" before. Sue Ellen saw that our questions and needs were met until Gillian could sit down with us. This was the already busy Sales Manager, ensuring our experience was interactive and not waiting. Then someone else took the car back to have a service done we had requested. Everybody was asking if they could do anything for us while we were there, even knowing fully that Gillian was our sales person. Gillian, as well as the others, was amazing and friendly, more like a family member than a professional associate. We then worked with Evelyn to close the finance end. We had arrived with a credit union check, but then she beat it with a bank rate 7/10 of a percent better, with no early payoff penalty. She was fast, funny and great. Just extremely helpful, and where it didn't make sense for me to get some of the options added on, there was no marketing push. She realized we didn't need them. Done. Moving on. I highly recommend this dealership. I can say that about only one other, but that was a Honda dealer in Jacksonville. More

Great experience with new car purchase Sophie Morris was exceptional during the sales process. From the moment she greeted us at the door, to the day of delivery, she went out of her way to Sophie Morris was exceptional during the sales process. From the moment she greeted us at the door, to the day of delivery, she went out of her way to make us feel valued and appreciated. She knows the vehicles and the features that benefit our lifestyle. After choosing to test drive the 2014 MDX, she explained the basic functions and continued on with the many features as we drove. Her thoughtful approach was pleasant and detailed. Once back at her desk she asked if we wanted her to get a value on our trade-in, but made it clear that was all she would do and was not pressuring us at all. She quickly returned with bottles of water for my wife and I, and proceeded to value our trade. Sophie returned with our keys, and a basic sheet with an offer for the vehicle. Fast, friendly and NO pressure. It was great! We told her we would like to think about the offer, and thanked her for her time. She introduced us to Sue Ellen Rumple, and she was just as pleasant as Sophie. We left after saying I really wanted the new red color vehicle, and they agreed to try and locate one and let me know. Two days later, I received a call from Sophie saying they located one and could get it brought over. Well something happened and that vehicle was not available. Undaunted, Sue found one and Sophie let me know right away. Thanks to the pleasant, no pressure, knowledgeable sales process by Sophie, I now am the proud owner of that red 2014 MDX. On the day of delivery, Sophie introduced me to Evelyn in the finance department who was very thorough and pleasant as well. While Evelyn prepared all the paperwork that goes with trading a vehicle and buying a new one, Sophie took me out to the new MDX and showed me how to connect my cell phone with blue tooth (complete with importing contacts), how to manage the navigation system, how to set up radio stations and so much more. The entire experience could not have been much better, and then Sophie said, you will have to call and come back so I can explain more of the vehicle. I would, and will, recommend Sophie and Crown Acura to all that I can. Thank you Sophie, and the entire team at Crown Acura. More

Great Experience!! We purchased a car yesterday for our daughter from Crown Acura from Sophie Morris. I had seen the car on-line and Sophie waited for me to drive from We purchased a car yesterday for our daughter from Crown Acura from Sophie Morris. I had seen the car on-line and Sophie waited for me to drive from NPR to Clw. Sophie did a great job in selling us the car. She wasn't pushy and made it a great experience. I would recommend this dealership to others. More

Awesome experience! Gillian Barnes was so helpful and friendly. I purchased a 2011 RDX and the process was smooth and stress free. Everyone I came in contact with was h Gillian Barnes was so helpful and friendly. I purchased a 2011 RDX and the process was smooth and stress free. Everyone I came in contact with was helpful. Gillian and her team worked with me to understand and deliver what I was looking for. I previously had an MDX and today's experience was by far my best. Gillian is the best. Professional, knowledgeable and very helpful. She even set up my Bluetooth for my phone and garage door opener. She's the best! Thank you Gillian. More

Great Dealership This is the third new Acura I have purchased from this dealership and the most recent one (today) was just as painless as the past two. No pressure f This is the third new Acura I have purchased from this dealership and the most recent one (today) was just as painless as the past two. No pressure from sales and sales people as well as management were very helpful and patient throughout the process. More

We recently purchased an Acura MDX and worked with Gillian Barnes. She was very friendly, knowledgable and made sure all of our wants and needs were addressed. It was a very pleasant car buying expe Gillian Barnes. She was very friendly, knowledgable and made sure all of our wants and needs were addressed. It was a very pleasant car buying experience and we didn't feel pressured or pushed into the sale. Fastest and easiest car purchase we've ever made! More

We were searching for a new vehicle and from the moment we stepped into Crown Acura we felt very welcomed and comfortable. Our sales person was Ms. Gillian who actually greeted us at the door: she was exc we stepped into Crown Acura we felt very welcomed and comfortable. Our sales person was Ms. Gillian who actually greeted us at the door: she was excellent! We were not sure what type car we wanted i.e. sedan vs. SUV: so we had lots of questions. She allowed us to not only have one test drive but two test drives all the while being very patient with all of our questions. The great thing she was not overbearing or pushy. Most importantly, I was impressed that SHE was so knowledgeable concerning the specification of the vehicles. Her listening ability was most appreciated and I would recommend her to any potential auto buyer - Good Job Gillian and you too John! More

Two days ago I purchased a 2014 Acura ILX, my third purchase of a new vehicle from this dealer over a span of 14 years. My previous purchases were both Acura TLs, a 1998 and 2004 model. The salesman, C purchase of a new vehicle from this dealer over a span of 14 years. My previous purchases were both Acura TLs, a 1998 and 2004 model. The salesman, Chris Duncanson, was everything I hoped for: he was knowledgeable about the Acura models, friendly, courteous, and treated Mary and I like we were neighbors. In fact, all the people I encountered as part of my sales experience at Crown treated us like family. My next car? Probably another Acura, and probably from Crown Acura, and probably from Chris Duncanson. More

Gillian Barnes is the reason I would recommend this dealership to others. Gillian was Professional, Knowledgeable about all the vehicles we considered. She was extremely easy to work with, I will co dealership to others. Gillian was Professional, Knowledgeable about all the vehicles we considered. She was extremely easy to work with, I will continue my pursuit to find the right vehicle with Gillian's help. She has my search criteria. I remain, James F. Bauer John Pearson as well was very helpful, More