Crown Acura

We unfortunately were beat by another couple for an older used Acura MDX, but luckily Chris Duncanson was more than helpful and knowledgeable to show us a newer yet comparable MDX for a real steal. Chris mad used Acura MDX, but luckily Chris Duncanson was more than helpful and knowledgeable to show us a newer yet comparable MDX for a real steal. Chris made us completely comfortable during the approval process so there were no surprises, and sure enough, a few hours later we were proud Acura owners! I look forward to working with Chris again when I'm ready to trade in my Honda Accord for a gorgeous Acura TL. Awesome experience..highly recommend! More

I made a call about getting my car checked out (light came on over the weekend), and I had an appointment set up within the hour with Bart Bartley. He was incredibly personable and professional getting i came on over the weekend), and I had an appointment set up within the hour with Bart Bartley. He was incredibly personable and professional getting it all taken care of. I waited a bit until he came back with the diagnostic report and he said it was something covered under warranty but they needed to order a part. It would be in the following day and he asked if I would like a loaner. I opted for it out of convenience and received a call the following day asking if I wanted to come up later that afternoon or the following morning. If I wasn't out and about already I would have waited, but I figured I might as well head over. I got there a bit earlier than expected (trying to avoid traffic) and waited to fill out my papers and get my keys. Bart made my experience painless, but then again every service employee at Crown has been pleasant to work with. More

I had a great experience at Crown Acura! Mark Purcell was helpful but not pushy at all...much appreciated! I am so happy about my purchase and will definitely be back in the future. helpful but not pushy at all...much appreciated! I am so happy about my purchase and will definitely be back in the future. More

I had an awesome experience at crown acura. Mark and the whole staff were extremely helpful and knowledgeable. I will purchase my next car from crown acura whole staff were extremely helpful and knowledgeable. I will purchase my next car from crown acura More

The Crown Acura service department has been a pleasure to work with. Dan Victory has been my service advisor for the last few years and he provides exceptional customer service. He is always a pleasure to wo work with. Dan Victory has been my service advisor for the last few years and he provides exceptional customer service. He is always a pleasure to work with. Particularly important to me is that the service department has been able to accommodate my hectic schedule with an occasional last minute service or loaner vehicle when a more lengthy maintenance visit is required. The customer service has been outstanding. As a result, I have not had the car serviced at any other location since purchasing the car new at Crown in 2009, The whole team has gone above and beyond to earn my business and loyalty. More

I visited Acura with the intention of just researching vehicles. I knew I needed to buy sometime soon, but I wasn't sure what I wanted. As I started browsing, a salesman started to head my way and thought vehicles. I knew I needed to buy sometime soon, but I wasn't sure what I wanted. As I started browsing, a salesman started to head my way and thought "ohhh here we go," expecting the whole pushy salesman act. It almost always feel like I've entered the lion's den being a woman, alone, in a car lot, so this is the point where I typically brush them off with a snippy "I'm just looking," and leave if they still follow me around. Mark Purcell approached in a very friendly manner, his demeanor non-threatening or aggressive. After he warmly introduced himself, I caved and told him what I was looking for in a vehicle. As Mark started showing me around, I couldn't believe that he had actually listened. He showed me cars that exactly met the criteria I had outlined (including price), and didn't try to convince me I needed something bigger, newer or more expensive. Mark's demeanor and personality allowed me to relax, and think clear-minded about the vehicle I was considering. It was really nice for a change to be directed to what I wanted to see, be given thorough and accurate information, and not feel manipulated. After making the decision to make on offer, I wondered if this is the point where the pressure or tricks would come in. Negotiations with Mark went very smoothly and very fair. Again, no pressure, manipulation, or games. I got a GREAT deal. I have to say, I hate buying cars but this time it was actually very enjoyable! Thank you, Mark! I would without a doubt buy from you and Acura again! More

I've been going to Crown for many years for service for my Acuras. And for each and every one of those visits John Shaw has been absolutely amazing! He is extremely knowledgeable and clearly explains for my Acuras. And for each and every one of those visits John Shaw has been absolutely amazing! He is extremely knowledgeable and clearly explains everything before and after every vehicle service. I have 2 other Acura dealers that are much closer to my home but I choose to make the 1 hour drive each way to Crown solely because of Jphn Shaw and the service team!!! The quality of service one of the main reasons I now own 4 Acuras and have recommended them to all of family and friends!!! More

Outstanding experience. He helped me track down the exact SUV that I wanted. My family was so impressed that they now want Mark to find them an SUV as well! He was in constant contact even on his day exact SUV that I wanted. My family was so impressed that they now want Mark to find them an SUV as well! He was in constant contact even on his days off! More

I always look forward to going to this dealer! Having purchased my forth TL (a gorgeous 2013) in the last 9 years from Crown Acura should say enough. Sophie is so on top of her game yet soft in approach purchased my forth TL (a gorgeous 2013) in the last 9 years from Crown Acura should say enough. Sophie is so on top of her game yet soft in approach and professional! I have dealt with Sophie for the last 3 TL's and highly, highly recommend her. You will not be disappointed if you seek her out! Sue Ellen is such a joy to interact with at any time! She has done the dreaded paperwork for me in the past but made it somehow so enjoyable, now that's a sharp individual! John and the whole service department, having dealt with them for 9 years are incomparable! It's one thing to have a stress free buying experience but a bonus to have top shelf service to compliment the sale. As you can tell, I'm a big cheerleader for Crown Acura but it's based on experience and fact for what I've been testament to these last four purchases. More

Wow, what a wonderful experience! From receiving a quick email response from Sophie and Sue Ellen to my online request for information, up to the visit today. No pressure and just a friendly, very accommod email response from Sophie and Sue Ellen to my online request for information, up to the visit today. No pressure and just a friendly, very accommodating car shopping environment. Reading the reviews here on Crown Acura made the decision to contact them as my "go to" dealership, a very easy one. Sophie is extremely knowledgeable and easily answered any questions I had. Being a driver of the same model car that I looked and actually did purchase, made her the ultimate "cheerleader" who was not afraid to give me an honest, realistic opinion. Sue Ellen was friendly and on the ball with the numbers and made the magic happen.. I'm still on Cloud Nine driving my beautiful, comfortable and clean brand new TSX thanks to these two ladies and the great team at Crown Acura. Definitely a loyal customer from now on! Find out for yourself if you are looking for a superb car buying experience! See Sophie! More