Crown Acura - Service Center

Excellent warranty service I decided to purchase a used Lexus IS350 from Crown Acura. I purchased an extended 24 month 12K mile warranty along with it. I had a few minor issues I decided to purchase a used Lexus IS350 from Crown Acura. I purchased an extended 24 month 12K mile warranty along with it. I had a few minor issues with so I set an appointment up with Logan Lane and dropped it off. Along with the warranty they offered a loaner vehicle. We went over all the issues and they got to it right away and ordered the appropriate parts. I had previously owned a 5 series BMW and when it was taken in for repair work three separate time at a local BMW dealer I was not satisfied with all three. Crown Acura’s service department took care of the Lexus just as if they were a Lexus dealer. The main reason I took it to them is because I was made to feel assured they could take care of any issues the car I bought from them would be taken care of. They proved that they could and took care every issue just as if it was an Acura. If you decide to buy a car from them do not hesitate to not only look into an extended warranty but also take the car to them for repairs if needed. More

Service Bart Bartley did a great job of getting me in and out for my service. this dealership does it right from buying a new Acura to taking care of all its Bart Bartley did a great job of getting me in and out for my service. this dealership does it right from buying a new Acura to taking care of all its needs after the purchase. More

Excellent service I have dealt with many service men & John Shaw is one of the best. He was funny, & personable, on time & I was out in the time frame I was given. Tha I have dealt with many service men & John Shaw is one of the best. He was funny, & personable, on time & I was out in the time frame I was given. Thank you for a nice service experience. More

Excellent Service with a Warn and Friendly Personality I have been a return customer of John Shaw since 2005 and he continues to impress me with the service and care he provides my Acura cars. He is alway I have been a return customer of John Shaw since 2005 and he continues to impress me with the service and care he provides my Acura cars. He is always friendly, courteous and hard working. I will always highly recommend him! More

Service always a good experience Pleasant experience. I've never had a problem with any of this company's service. They detected one problem that was difficult to find but had a simpl Pleasant experience. I've never had a problem with any of this company's service. They detected one problem that was difficult to find but had a simple solution. They didn't oversell me on unneeded service. I trust them to do right by me and my vehicle. Bart Bartley always provides excellent customer service. More

Good Communicator My car has an intermittent excessive draw on the electrical system causing a dead battery every 3-4 months. I know this seems odd. My local mechanic My car has an intermittent excessive draw on the electrical system causing a dead battery every 3-4 months. I know this seems odd. My local mechanic recommended that I bring it in to a dealer, which I did reluctantly. To my surprize, I was listened to, respected, communicated with, and provided a mutually agreeable solution to solving this mystery ....because of BART BARTLEY at Crown Acura in the Service Dept. Although we did not solve the mystery, he allowed my car to spend several nights there providing me a loaner LISTENING to my problem and fear...being stranded again in the airport garage at midnight. I will definitely return there should a need arise. More

Five star service department! Bart Bartley did a great job taking care of me without an appointment made. Always a pleasure to work with Bart. Professional and very knowledgeable. Bart Bartley did a great job taking care of me without an appointment made. Always a pleasure to work with Bart. Professional and very knowledgeable. Will continue to use Crown Acura for all of my service needs for my RDX because of Great employees like Bart :) Robert, NPR florida More

John Shaw - Assistant Manager I had the most delightful service experience I have ever had this week. I called Crown Acura of Clearwater to report an issue with my 2015 Acura TLX. I had the most delightful service experience I have ever had this week. I called Crown Acura of Clearwater to report an issue with my 2015 Acura TLX. I was fortunate enough to get John Shaw on the phone who I could tell immediately had my best interests at heart. He told me to bring the car right in and if they couldn’t fix it while I was there he would set me up with a loaner car. He told me that they would take care of me. As soon as I arrived he came out to greet me, took to his office where he listened carefully to my explanation of my issues. He assured me the service team would look at it right away and showed me three customer lounges I could choose from all with snacks and beverages. He knew I had to be at work at 2 pm and decided that it would be best if I took a loaner car so I wouldn’t be late. I drove off in a 2019 Acura TLX and my car was ready, washed and vacuumed the next morning. The entire experience was the best and I recommend John Shaw and Clearwater Acura to everyone! More

On Top of Their Game! My first visit for service on my Acura RDX and Chris Sanborn impressed from start to finish! No need to keep calling for service updates here......Chr My first visit for service on my Acura RDX and Chris Sanborn impressed from start to finish! No need to keep calling for service updates here......Chris took control and communicated from start to finish. Chris was also very informative as to the factory recommended service schedule and remaining warranty period. Do yourself a favor and take the hassle out of servicing your car and visit Chris.....you won't believe how simple and easy he makes it for Crown Acura customers! Thanks Chris! More

Understanding and Professional Chris Sanborn has now been my service advisor on 4 occasions this year (2005 TL.... engine lasts forever). Above all, CHris is professional and respe Chris Sanborn has now been my service advisor on 4 occasions this year (2005 TL.... engine lasts forever). Above all, CHris is professional and respectful of my time and makes every effort to ensure I have a loaner available and p/w ready to go. ALso - he is very communicative about anything they see, and always provides a recommendation on what Must/should/can wait to be done. I appreciate that he doesn't "sell me" (frankly, its a large part of why I'll ultimately buy more and stay loyal to the brand). More