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1,372 Reviews of Crown Acura - Service Center
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January 20, 2017
Above and beyond My sales rep Gillian Barnes sold me my RDX. At that time I left. Part of my dog's seat belt,in my trade in car. She retrieved it and moved it from d My sales rep Gillian Barnes sold me my RDX. At that time I left. Part of my dog's seat belt,in my trade in car. She retrieved it and moved it from desk to desk for almost 18 months. Nobody does this!! This is one example of Ms Barnes' going above and beyond. I will definitely use her next time if I should need another vehicle. More
by RobbieFl
August 13, 2016
Short sighted thinking I purchased an Acura 12 mos ago and have had nothing but problems. So far, I brought the car in for the transmission twice, blower motor twice, and i I purchased an Acura 12 mos ago and have had nothing but problems. So far, I brought the car in for the transmission twice, blower motor twice, and it completely died in Orlando. I had it towed to Sanford to get it fixed. I have invested a considerable amount of time (with my brand new car)driving back and forth to dealers, stranded on the side of the road, calling and waiting for the tow truck, and sitting in the waiting room...a grand total of about 17 hours. Who's responsible for that? This last time, they gave me a loaner car for the time the car was being worked on. During that time, someone backed into me and created 214 dollars worth of damage. I realize that I was loaned the car under the assumption that I would return it in the same condition that I received it, although shouldn't there be some good faith for the time that I have spent with the issues. When I asked about them absorbing the 214 dollar cost, I was told that the manager, John Schnepp, felt I should be responsible for it. I'm 42 years old and probably will buy 5-6 more new cars in my lifetime. Enjoy the 214 dollars John! I guess I will go to Lexus or Infinity next time. Food for thought, future customers! More
by Ryanglazier
Employees Worked With
John Schnepp
July 09, 2016
Unreliable servive department My car died this morning. I called at 12:15 this afternoon. All lines were busy, so I left a message. I am stranded, and as of 3:15 have not heard a w My car died this morning. I called at 12:15 this afternoon. All lines were busy, so I left a message. I am stranded, and as of 3:15 have not heard a word back. Thank God for Tires Plus or I'd have no way to work tomorrow. If I can't rely on a place to even return a phone call I sure won't rely on them to fix anything. More
by Dennis
Employees Worked With
John Schnepp, Adrian Quirk
June 28, 2016
Going down hill We have owned Acura's for years and have bought them for the safety and customer service. The service was outstanding however now its terrible, my las We have owned Acura's for years and have bought them for the safety and customer service. The service was outstanding however now its terrible, my last two service appointments were supposed to be 2 hours and 5 hours later not even a phone call, then in the end they just wanted to sell me more service. My time is valuable but Crown doesnt care. My son drives the TSX the car interior is falling apart cracking at the seams and bubbling up in the back, this started when the car was only 3 years old and we had it replaced then, now its even worse. I just traded in my RDX for a Lexus. Never going back to Acura unless they change. More
by Connie
Employees Worked With
Not listed
May 22, 2016
Amazing Experiences Our regular service representative is Brian Clausen and I could not be more happy about this. Brian is a guy I know I can trust. When I go in for serv Our regular service representative is Brian Clausen and I could not be more happy about this. Brian is a guy I know I can trust. When I go in for service he is always pleasant and never tries to sell me more than I need. When my wife had to go in the other day to check the brakes he explained that we didn't need new ones, they would be fine for a while it was just dust between the parts. She came home amazed because other mechanics would've just told her we needed new brakes. Brian has consistently been honest and dependable. I've even been there to witness him juggling multiple clients of other representatives who were out and he held his composure and professionalism. I'll never go anywhere else for service. He's the best in the area, of this I'm sure. More
by DavidJ
Employees Worked With
Brian Clausen
May 04, 2016
Not taken for a ride!!!!!! So my usual "advisor" was on vacation. I was blessed to have Brian Bennett as my "advisor." I brought my car in for an oil change, and because of a v So my usual "advisor" was on vacation. I was blessed to have Brian Bennett as my "advisor." I brought my car in for an oil change, and because of a valve ticking noise, plus it was hesitating. I explained to Brian that I have an extended warranty now so I'm not sure how this whole thing will pan out financially for me. Brian explains that for each diagnostic is like an $80 or $85 fee (I forget which) plus of course then fixing the issue which he would potentially call in to the warranty company. For the most part he says that because valves are under "maintenance" it may not be covered. Well Brian does the proverbial check around the car. He taps on the window for me to come outside. My car is running with the valves ticking. He then asks me if this is the noise that I'm talking about. I say, "Yes." He says, "Well, we don't need to hit with you a diagnostic if that's obviously the valve, but let me get a mechanic." I go back inside and wait. Brian walks in and says that the mechanic states that the noise is pretty normal for the TL and that its more an issue with a dirty throttle body. Brian asks have I ever had it cleaned. I say no. (The car has 57,000 miles). So instead of taking me for a ride with two separate diagnostic fees and potentially adjusting the valves and of course the valve gasket replacement also because they got everything apart so might as well; he suggests a fuel system cleanse. Well not only was Brian and the mechanic (not sure who but I hope he gets kudos or credit as well) honest and concerned about the pocketbook and not conjuring stuff up, the problem was fixed with the fuel cleanse. No ticking and no hesitation and definitely not taken for a ride, financially. No need to involve the extended warranty company. Plus, I was given a loaner to run around in. Must say excellent service from Crown. Most people have bad stories about car dealers and the service department as well as mechanics in general. But those are the few who mess it up for the others who just want to make an honest living. Very comfortable and very appreciative of the whole service department there More
by MalV
Employees Worked With
Mechanic who was honest enough to tell Brian Bennett that its more of a dirty throttle body issue, Brian Bennett
April 17, 2016
Great Service, Above and Beyond I recently leased a 2016 Acura TLX from Crown Acura to replace my previous leased vehicle (2014 Mazda 6.) I had to return the Mazda in good condition I recently leased a 2016 Acura TLX from Crown Acura to replace my previous leased vehicle (2014 Mazda 6.) I had to return the Mazda in good condition and Brian Clausen went above and beyond to make sure that that the vehicle was in perfect shape to minimize my problems turning the car back in. This is fantastic because it is not an Acura and, not was not Crown's job. Nevertheless, the experience was superb. I cannot wait to have my new Acura serviced by Crown, and by Brian in particular. Crown Acura surely knows how to make customers for life. Way to go guys! More
by mangel.888@gmail.com
Employees Worked With
Brian Clausen
February 26, 2016
Acura...the car that just keeps giving I brought my modified 1990 integra to crown for service for an electro mechanical issue. my service advisor informed me that the repair would be very I brought my modified 1990 integra to crown for service for an electro mechanical issue. my service advisor informed me that the repair would be very expensive. I was having a coronary, but after some discussion Brian Bennett the service advisor said he would do what he could to lower the price. In the end it was fully covered. After 26 years of owning this car, i still received service as if i had bought only yesterday. This is why i will recommend this dealer to anyone, and in particular the excellent service department. More
by acura1990
Employees Worked With
Brian Bennett
December 25, 2015
Great Service I had a battery that I had purchased from this dealership approximately two years ago. Brian fit my car in even though there was a pretty full sched I had a battery that I had purchased from this dealership approximately two years ago. Brian fit my car in even though there was a pretty full schedule on a Saturday around Thanksgiving. He knew within a half hour what the problem was, and replaced the battery under warranty at no charge. The speed with which this was accomplished was impressive to say the least Alex M More
by alexminfla
Employees Worked With
Brian Bennett
September 18, 2015
Great to work with!!! Met John Shaw at the acura dealership in Clearwater Florida on September 13 2015. He was great to work with. He is very knowledgeable and has a grea Met John Shaw at the acura dealership in Clearwater Florida on September 13 2015. He was great to work with. He is very knowledgeable and has a great sense of humor. We had just purchased an acura from a private person and wanted to get it inspected. He told us about re-calls we had no idea about. He let us know the car was fine. And offered a free car wash and vacuum. The whole transaction was smooth and painless! They even did a minor repair (a wire or something) without charging!!!!! He is funny and very pleasant!!!!! More
by Flchristine
Employees Worked With
