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1,380 Reviews of Crown Acura - Service Center
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April 04, 2017
Very professional business. Outstanding😍 Excellent service!!! Gary Scott was exceptionally helpful, and knew exactly what our needs and wants were. Both Gary Scott,and his Sales Manager were Excellent service!!! Gary Scott was exceptionally helpful, and knew exactly what our needs and wants were. Both Gary Scott,and his Sales Manager were very knowledgeable, and helpful. We could not have been more satisfied with both of them. Also, John Shaw from the service department goes above and beyond,and very respectful. We could not be more satisfied with Crown Acura. This dealership is top notch, and should be recognized,and praised for how they conduct themselves as professionals. Most dealerships do not have these qualities, and definitely unprofessional. Thank you for your service. Albert and Elena Santaniello More
by Buyer Elena9175
Employees Worked With
Other Employees :
Manager, John not sure of his last name he was very professional,and made you feel relaxed😍, Gary Scott
April 02, 2017
Service dept Brian did an outstanding job and met all my needs. Very professional, polite and attentive. Expedited the process, explained what was going to be do Brian did an outstanding job and met all my needs. Very professional, polite and attentive. Expedited the process, explained what was going to be done to my car when I dropped it off, got me a courtesy car and explained what was completed when I came to pick it up. More
by Robert Conroy
Employees Worked With
Brian Bennett
April 01, 2017
Nothing but praise!! From the time I walked into the service department until I left I was treated with respect and dignity. The service provider was excellent and met my From the time I walked into the service department until I left I was treated with respect and dignity. The service provider was excellent and met my every need. Bart Bartley my service advisor was outstanding in attending to my service needs. I am very satisfied with Crown Acura. More
by dkirk611
April 01, 2017
Service center Brian Bennet excellent in customer relations. I arrived early for my appointment and Brian helped to get the work on my car expedited the service on my car. His explanation and care shown to me wh I arrived early for my appointment and Brian helped to get the work on my car expedited the service on my car. His explanation and care shown to me where very attentive and extremely helpful. I left very satisfied and would recommend Brian and Crown Acura service DEPT. More
by John Marks
Employees Worked With
Brian Bennett
March 25, 2017
SERVICE I recently had my Acura 2013 RDX serviced here. I called and was able to get an appt within a day and a loaner car at the last minute thanks to John I recently had my Acura 2013 RDX serviced here. I called and was able to get an appt within a day and a loaner car at the last minute thanks to John Shaw. That was great for me as I was planning a four hour trip to the East Coast. I have been using this dealership for some time now and have always been satisfied. John Shaw in service has been nothing but courteous, professional, and attentive to my needs. He is very honest and trustworthy. I feel fortunate to know I have someone like him I can rely on He goes above and beyond his job. THANK YOU JOHN SHAW!!! Sincerely, Angela D Dunedin Fl More
by angmarie
Employees Worked With
JOHN SHAW
March 15, 2017
Thank you Chris I left work and headed straight to Crown Acura for an appointment with Chris. I appreciate his taking time out to keep me updated every step of the m I left work and headed straight to Crown Acura for an appointment with Chris. I appreciate his taking time out to keep me updated every step of the maintenance way. and to apologise got my waiting. GREAT Customer Service. Chris See you for my next service More
by Michelle Smith
Employees Worked With
March 07, 2017
Chris Duncanson was a wonderful guide!! Please be sure to consider buying a car from Crown Acura. From the service team to the sales personnel to the closure process...there was consummate Please be sure to consider buying a car from Crown Acura. From the service team to the sales personnel to the closure process...there was consummate professionalism always. Kudos to Chris Duncanson for being our guide through this entire process!! More
by Rubytyesday
February 20, 2017
John Shaw I stopped in the dealership today as I could not locate the security code for my locked car stereo. John, though obviously very busy, greeted me with I stopped in the dealership today as I could not locate the security code for my locked car stereo. John, though obviously very busy, greeted me with a calm smile and said he'd be right with me. He was, and helped me locate an unidentified number on one of the sales forms that was the code. Thank you, John, for your patience, humor and efficiency! More
by P Albertson
Employees Worked With
January 20, 2017
Above and beyond My sales rep Gillian Barnes sold me my RDX. At that time I left. Part of my dog's seat belt,in my trade in car. She retrieved it and moved it from d My sales rep Gillian Barnes sold me my RDX. At that time I left. Part of my dog's seat belt,in my trade in car. She retrieved it and moved it from desk to desk for almost 18 months. Nobody does this!! This is one example of Ms Barnes' going above and beyond. I will definitely use her next time if I should need another vehicle. More
by RobbieFl
August 13, 2016
Short sighted thinking I purchased an Acura 12 mos ago and have had nothing but problems. So far, I brought the car in for the transmission twice, blower motor twice, and i I purchased an Acura 12 mos ago and have had nothing but problems. So far, I brought the car in for the transmission twice, blower motor twice, and it completely died in Orlando. I had it towed to Sanford to get it fixed. I have invested a considerable amount of time (with my brand new car)driving back and forth to dealers, stranded on the side of the road, calling and waiting for the tow truck, and sitting in the waiting room...a grand total of about 17 hours. Who's responsible for that? This last time, they gave me a loaner car for the time the car was being worked on. During that time, someone backed into me and created 214 dollars worth of damage. I realize that I was loaned the car under the assumption that I would return it in the same condition that I received it, although shouldn't there be some good faith for the time that I have spent with the issues. When I asked about them absorbing the 214 dollar cost, I was told that the manager, John Schnepp, felt I should be responsible for it. I'm 42 years old and probably will buy 5-6 more new cars in my lifetime. Enjoy the 214 dollars John! I guess I will go to Lexus or Infinity next time. Food for thought, future customers! More
by Ryanglazier
Employees Worked With
John Schnepp
