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Crown Buick GMC

Metairie, LA

Overview
Employees
Reviews
Vehicles
4.7
2,766 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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2121 Clearview Pkwy

Metairie, LA

70001

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Showing 2,766 reviews

October 23, 2023

Unresponsive Misleading Not helpful with options Courtesy at times Disappointing There is not much more to say. I asked for options for a month before my lease ran out and got no help an More

by AARON.C.BARRAS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No
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Dec 07, 2023 -

Crown Buick GMC responded

Hi Aaron, I'm sorry to hear about your disappointing experience. Your feedback is valuable, and I hope my team can address these issues to improve their service in the future. If there's anything specific you'd like to share or need assistance with, feel free to let me know. You may contact me at JennaS@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 23, 2023

Working with Anthony Gisclair on the ordering and purchase of our 2022 Enclave was a blessed experience; he was extremely patient and helpful! Kyle was polite, professional and timely with my servi More

by ANNSTEVENS07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Gisclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle in Service
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Dec 07, 2023 -

Crown Buick GMC responded

Hi there! It's fantastic to hear about your positive experiences with Anthony and Kyle! Thank you for acknowledging their exceptional service—Anthony and Kyle will surely appreciate your kind words. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 23, 2023

Very clean I especially like the coffee bar. It's great. Everyone is very nice & polite More

by PMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Crown Buick GMC responded

Hi there! Thanks for sharing your feedback. We love taking advantage of the coffee, too!! Please let us know how we can help in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 22, 2023

Good service customer friendly some what pricey, great location. Respond quickly and car wait time not long More

by CWIGGINS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Crown Buick GMC responded

It's fantastic to hear you found the service customer-friendly and quick! Thanks for sharing your feedback! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 22, 2023

The took my car in and got it fixed in a timely manner! Keep up the great work! More

by ZEUS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Hi there! That's fantastic to hear! Thanks for sharing your positive experience. We look forward to assisting again in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 22, 2023

Excellent service this time. I hope service is like this on future changes. Service advisor was good. More

by MGB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Dec 07, 2023 -

Crown Buick GMC responded

It's great to hear you had an excellent service experience! Consistency is key, and I hope future visits are just as impressive. Having a good service advisor makes all the difference. Here's to more positive visits ahead! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 22, 2023

The whole service crew from the advisors Caitlyn and Kyle to shop foreman Brandon were very courteous and knowledgeable. Let’s not forget the ladies who helped me get into a loaner vehicle. All of them were More

by FRED052200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn, Kyle, Brandon all get 5 stars
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Dec 07, 2023 -

Crown Buick GMC responded

Hi there! It's wonderful to hear about your positive experience with the service crew at Crown! Thanks for sharing your positive feedback! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 21, 2023

Joe was great and Cat was ready when promised. Spent less than an hour in the dealership before I left with the car! Seamless transaction. More

by mygirlinla
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Crown Buick GMC responded

Thanks for letting us know about your smooth dealership visit! I'l be sure to share this with Joe Murray. Safe Travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 20, 2023

I just purchased a new Encore GX at Crown and Zack LeBlanc made the whole process a breeze! Responsive, informative and personable from the moment I showed up to view the car, through the buying proce More

by jguidry75
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zachary LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Crown Buick GMC responded

Hi Joey, Congratulations on your new Encore GX! It's wonderful to hear that Zack LeBlanc provided such a seamless and pleasant experience for you at Crown. Enjoy your new ride! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 20, 2023

I scheduled my oil change and tire rotation for 2:30 in the afternoon. Everything was completed within an hour. Very satisfied with service. More

by LANNALORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Glad to hear your service went smoothly and efficiently! Thanks for sharing your positive experience! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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