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Crown Buick GMC
Metairie, LA
2,749 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,749 reviews
September 28, 2023
Sparky was great at finding a truck for us ! Knew exactly what we were looking for. Good experience from start to finish ! Knew exactly what we were looking for. Good experience from start to finish ! More
by ngroh
Verified CustomerEmployees Worked With
September 28, 2023
Brought my Tahoe in Sept. 18, 8:30 am for 2 minor repairs. Was asked if I could do without my car for 2 or 3 days. I was fine with that. I called service the afternoon of the 18, 8:30 am for 2 minor repairs. Was asked if I could do without my car for 2 or 3 days. I was fine with that. I called service the afternoon of the 20th. The receptionist contacted the service advisor Katelynn and her response was she would call me when the car was diagnosed. Car was there 3 days. It needed an alignment and a door lock repaired. The alignment was not done correctly the first time and had to be redone. The door lock was simple with limited automotive knowledge it needed an actuator 99% of the time. I finely got in touch with the service advisor the evening of the 21st. Still no one working on my car and couldn’t tell me when it would be ready. Called again the evening of the 22nd service advisor had left for the day 4:30 pm. I called again on Saturday the 23rd. Only one advisor working Chris he did his best to find out what was going on with no results the technician was not working Saturday and Katelynn was on vacation. Now it’s Monday the 25th I call to talk to a service director went to her voice mail. No return call. 3 hours later I get a call from Chris my car was ready he was pushing to get it done. This was 2:30 pm they had my car for 8 days. I had plans to go out of town on Saturday the 23rd. Had to cancel my hotel reservation and the trip because function I was to attend was on Monday the 25th. This was the worst experience I’ve ever had with a dealership’s service department. Not sure if I’ll return to Crown Buick in the future. My thanks to Chris for getting my car ready. He was the only person who commented with me and new I was very frustrated. More
by stevepw49
September 27, 2023
Brandy was so helpful in the car buying process. She was very easy to work with and we highly recommend Crown Buick GMC!! She was very easy to work with and we highly recommend Crown Buick GMC!! More
by kaelynrhame
Employees Worked With
September 27, 2023
Had an good experience this time at crown gmc. Kris was my advisor and did an excellent job making sure the communication necessary was made. Kris was my advisor and did an excellent job making sure the communication necessary was made. More
by MRHENDERSON03
Employees Worked With
September 26, 2023
Purchasing our vehicle was a great and hassle free experience from beginning to end. Highly recommend using Crown GMC to purchase your next vehicle. experience from beginning to end. Highly recommend using Crown GMC to purchase your next vehicle. More
by JF
Employees Worked With
September 24, 2023
Service doesn’t meet expectations. Been in multiple times for same problem. Seems service department and body shop are two different companies. Been in multiple times for same problem. Seems service department and body shop are two different companies. More
by KERNIEJ
Employees Worked With
September 24, 2023
Always a pleasure to deal with for our oil changes and more. Quick and quality service. Thank you! more. Quick and quality service. Thank you! More
by meganswills
September 24, 2023
Timely and courteous as usual. Quickly performed necessary maintenance and pending retrofit of parking sensors. Quickly performed necessary maintenance and pending retrofit of parking sensors. More
by ronnieself
Employees Worked With
September 23, 2023
Everyone here is so friendly. They are not pushy and do not pressure you to buy. They answered all my questions and even those who were not involved with my car sales were wishing They are not pushy and do not pressure you to buy. They answered all my questions and even those who were not involved with my car sales were wishing me luck and thanking me. More
by NOBEAN
Employees Worked With
Al Chen
