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Crown Buick GMC

Metairie, LA

Overview
Employees
Reviews
Vehicles
4.7
2,766 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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2121 Clearview Pkwy

Metairie, LA

70001

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Showing 2,766 reviews

September 18, 2023

They are nice to deal with until you get to the finance guy. The show room is clean and a nice atmosphere. More

by cbartels288
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

Crown Buick GMC responded

Hey there! Thank you for sharing your feedback with us. We're glad to hear that you found the showroom comfortable. We're sorry to hear that your experience with the finance person wasn't as positive. We'll take note of this and work to improve in that area. Please reach out to me directly with further information to help us look into this [JennaS@crownbuickgmc.com].We appreciate your business and hope to serve you better in the future. Thank you for choosing us. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 17, 2023

I bring my car for regular service at Crown. Making an appointment online is easy. The service technicians are informative and friendly. I wait for my service to be completed at the dealership. More

by twindmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

Crown Buick GMC responded

Hi there! Thank you for your positive feedback! We're glad to hear that you find the appointment process easy and that our service technicians are informative and friendly. We're also pleased to know that you find our waiting area comfortable! If there's anything else we can do to enhance your experience, please let us know. Thank you for choosing us for your regular service, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 16, 2023

It was a pleasant experience to lease a car at Crown Buick in Metairie Louisiana. More

by JERRYMONTALBANO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Dept
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Oct 05, 2023 -

Crown Buick GMC responded

Hi Jerry! We're delighted to hear that you had a pleasant experience leasing a car with us! If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Crown Buick, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 16, 2023

Service was fast. Service center sent a tow truck out and collected my vehicle. Vehicle was fixed the same day within hours. Thank you!!! More

by Careys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Crown Buick GMC responded

Hello! We're thrilled to hear that your service experience at Crown was fast and efficient. It's great that our service center was able to promptly arrange the tow and have your vehicle repaired on the same day. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing Crown, and we're here to help whenever you need us! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 16, 2023

The service was fast and friendly as usual. I got an oil change and tire rotation for $100.03 and was in -and-out in just over an hour. More

by Kevin S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Crown Buick GMC responded

Hey Kevin! We're delighted to hear that you had a fast and friendly experience with our service team at Crown. It's great to know that your oil change and tire rotation were completed efficiently. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing Crown for your automotive needs! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 16, 2023

Great experience with Brandy and Glen. Kind , knowledgeable, patient, and friendly. Family like atmosphere. Helpful and efficient and willing to help. Best place to go and buy a car or tru More

by Careys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandy Mayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Stipelcovich
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Oct 05, 2023 -

Crown Buick GMC responded

Hi there! Thank you for sharing your wonderful experience with Brandy and Glen at Crown. We're delighted to hear that they were kind, knowledgeable, and patient, creating a family-like atmosphere. It's fantastic that you found them to be helpful, efficient, and willing to go the extra mile. We're proud to be your trusted choice for buying cars and trucks. If you have any more questions or need further assistance, don't hesitate to reach out. Safe and happy driving! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 15, 2023

Everything was great. Zach made everything so easy and stress free. Love my new vehicle More

by toddaliciaritt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

Crown Buick GMC responded

Hi Todd! We're thrilled to hear that you had a great experience and that Zach made the process easy and stress-free for you. Enjoy your new vehicle! If you ever need anything else or have any questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 15, 2023

Everyone was very nice and knowledgeable. Any questions I had were answered thoroughly. By far the best experience I have had dealing with a car dealership! More

by bridgette.karcher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Crown Buick GMC responded

Hey Bridgette! Thank you for your kind words! We're thrilled to hear that you found our team to be nice, knowledgeable, and thorough in answering your questions. We're honored to provide you with the best experience you've had dealing with a car dealership. If you ever need anything else or have any further inquiries, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 14, 2023

The Customer Service has really diminished at this dealership. My advisor was not the least concerned about communicating with me. My car required a part that was on backorder and whenever I called More

by RTPOOLE47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris in the Service Dept whose name is not listed gets no stars from me
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Sep 20, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your recent experience with us. We are truly sorry to hear about the challenges you faced during your recent visit. Your feedback is invaluable, and we appreciate your candidness. I want to extend my apologies for the lack of communication and for any inconvenience this may have caused you. This falls far below the standard of service we aim to provide. Your concerns have been taken seriously, and we are committed to addressing them promptly. To ensure this doesn't happen again, we will be conducting an internal review of our communication protocols and making necessary adjustments. Regarding the part, I regret any frustration caused by its availability. If there is anything further we can do to assist you, or if you have any additional questions, please don't hesitate to contact me directly at JennaS@crownbuickgmc.com. We value your loyalty over the years and would appreciate the opportunity to regain your trust. Once again, I apologize for the experience you had, and I thank you for bringing it to our attention. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

September 14, 2023

They have been great ever since I purchased my car! I take my car to them to get serviced and they are always very quick and efficient. They make things so easy for me! More

by CAILENQUINN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Chen
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Oct 05, 2023 -

Crown Buick GMC responded

Hi Cailen! We're delighted to hear that you've had a positive experience with us since purchasing your car. Quick and efficient service is important to us, and we're glad to know we've been able to make things easy for you. If you ever need anything else or have any questions, feel free to reach out. Thank you for choosing us, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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