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Crown Buick GMC
Metairie, LA
3,016 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,016 reviews
Verified Customer
December 02, 2023
My service was fast and great didn'thave to wait long everyone was nice great job!!! everyone was nice great job!!! More
by pammcnabb1
December 01, 2023
Not very attentive to details. Came in for oil change, they take my mileage but no one noticed the air filter needed changing or that cabin air filter needed to be changed. It was Came in for oil change, they take my mileage but no one noticed the air filter needed changing or that cabin air filter needed to be changed. It was listed on their check sheet but no one addressed it with me. I also scheduled on-line but never received a confirmation email from the site. Since I scheduled on-line after hours there were no prices available just a notice to contact the dealership for prices, so then why have an online process? If I have to call for a price on everything, then would make an appointment. Someone is not thinking things thru More
by WOLFRAMEY
December 01, 2023
Good dealership bought several vehicles over the years and had mostly good service. Dealership has very ice waiting area if you have to wait and had mostly good service. Dealership has very ice waiting area if you have to wait More
by GMG1947
December 01, 2023
Stress free with no pressure but very knowledgeable salesman. Was able to meet my needs and worked out a deal on my trade. Would recommend to anyone looking for a.new or used vehicle . I’m a loyal cust salesman. Was able to meet my needs and worked out a deal on my trade. Would recommend to anyone looking for a.new or used vehicle . I’m a loyal customer. More
by BPENTES
Employees Worked With
December 01, 2023
The dealership is a very people friendly group. Has always provided good service to me. They made me feel valved as one of their customers. Has always provided good service to me. They made me feel valved as one of their customers. More
by COLARG
November 30, 2023
In and out fairly quickly. My only complaint is that the service techs always over-inflate my tires! The sticker on the car says 32 lbs, but when I got the car back they were i My only complaint is that the service techs always over-inflate my tires! The sticker on the car says 32 lbs, but when I got the car back they were inflated to 37 lbs. Won't this cause the tires to wear out faster? More
by RUSSELLDREWRY
Employees Worked With
November 30, 2023
Everyone is so caring ,and helpful I would recommend Crown Buick to everyone . Kyle Kennedy is a great asset to the Service desk . Thank you Crown Buick to everyone . Kyle Kennedy is a great asset to the Service desk . Thank you More
by DFHOOK215
Employees Worked With
November 30, 2023
Always purchase my vehicles from Crown and never had a complaint. However this time who ever serviced my car left grease on hood and door handle. I would think the service department would be a little cle complaint. However this time who ever serviced my car left grease on hood and door handle. I would think the service department would be a little cleaner. Think if they opened the driver door where else did they place greasy hands next. More
by cfdad
November 29, 2023
The last 2 times have disappointed me. My car was still under warranty and they and factory refused to replace my faded seat which was replaced before for same reason. This time I was told My car was still under warranty and they and factory refused to replace my faded seat which was replaced before for same reason. This time I was told that the since the 42 month , dying battery was replaced about a 28 months before, it should cost me only a small labor charge. Since the dealer replaced it while it was still under warranty, then I only had a year warranty. I wasted a morning for nothing. So yes I am frustrated with Buick. More
by TERRYLBERGERON
Employees Worked With
