Crown Buick GMC - Service Center

It’s very good dealer they nice helping and appreciate them every time I go and I’m back happy keep going and nice helping. them every time I go and I’m back happy keep going and nice helping. More

Appreciate ease of making appointment. Staff - Jennifer was helpful. Wait while oil change and tire rotation was approximately an hour. Staff - Jennifer was helpful. Wait while oil change and tire rotation was approximately an hour. More

My Wife's Enclave Had A Engine Missing Problem So I Went On Line And Set Up An Appointment For Tuesday 2pm. After Making The Appointment On Line , I Thought I Should Call the Service Department To Confirm On Line And Set Up An Appointment For Tuesday 2pm. After Making The Appointment On Line , I Thought I Should Call the Service Department To Confirm Since The Last Time I Did This The Appointment Never Went Through And Sure Enough It Did Not Again. I Called The Service Department And They Did Not See The On Line Appointment But They Took the Appointment At 2pm Over The Phone But Told Me I Would Have To Leave The Car With Them For Days. I Said That Is Impossible Since My Wife Needs A Car , Do You Have a Loaner , They Said No But I Could Have A Saturday Morning 8am Appointment. I Thought I Should Get There Early So I Arrived At 7:45am To Find At Least 20 Cars Lined Up In The Street With A 8am Appointment. I Finally Got In At 8:30am And Met Kaitlin Who Was Very Helpfull. She Advised Me To Leave The Car Around 3 Or 4 Hours And She Would Call Us And Let Us Know. She Did And We Set Up A Appointment 2 Weeks Later For The Repairs With a Loaner For MY Wife To Drive. More

Everything when well and everyone was very helpful to me, I was able to get in and out in one hour I was able to get in and out in one hour More

Dwain is always very helpful and courteous! Crown always provides excellent service. THANK YOU CROWN! Crown always provides excellent service. THANK YOU CROWN! More

Service office is beautiful and accommodating. Staff demonstrates expertise, and is attentive to customer needs. Service overall is professional and prompt. Staff demonstrates expertise, and is attentive to customer needs. Service overall is professional and prompt. More

Buying this “2025” Buick Encore was the worst decision ever. This vehicle has been giving me issues since I got it. First the vehicle was missing the tow clip. That took 3mths to get. Then the back up cam ever. This vehicle has been giving me issues since I got it. First the vehicle was missing the tow clip. That took 3mths to get. Then the back up camera went out in March. I took it to the dealership for repair on a Thursday. They called me on Tuesday to pick up my car. I get to the dealership to pick up my car I asked the lady what was wrong with the camera. That is when she decides to tell me they couldn’t fix it, and the camera was on back order. Surprise, Surprise. Everything is ALWAYS on back order with this place. If someone gave me a Buick I wouldn’t take it. More

easy to schedule maintenance on my vehicle. Completes scheduled work in a timely manner. Facility is user friendly. Completes scheduled work in a timely manner. Facility is user friendly. More

My car was there from July 24 through April 25 trying to repair an air bag system. They dented my car while it was there (they did a bad PDR repair first time then properly repaired when I wouldn’t accept t repair an air bag system. They dented my car while it was there (they did a bad PDR repair first time then properly repaired when I wouldn’t accept the first). Sat for almost 3 months with nothing being done because they forgot it was there. More

Great customer service, honest, informative and helpful. Love the environment. Clean and welcoming. Prices are affordable. My first Buick, but my dad was a Buick man! Love the environment. Clean and welcoming. Prices are affordable. My first Buick, but my dad was a Buick man! More