Crown Buick GMC - Service Center

I am very annoyed by the service this department has given me in the past. As I said earlier I was told my tires were rotated on a previous visit. Once I got home I started checking out the tires to m given me in the past. As I said earlier I was told my tires were rotated on a previous visit. Once I got home I started checking out the tires to make sure they were rotated. However, there is a tire that I scraped. So I realized that the tire that was scraped and on the driver's side of my car was never rotated because that tire was still in the same spot. I had to return to Crown to have the tire rotation job performed and made sure they did the job before I left Crown, for a second time. I feel that the people in the service department do not do their jobs. I can tell you this much too, in the future, they will be giving me the parts that they change on my Yukon to make sure that the work was actually performed and the new parts are on my car. It is is easy for them to say the job is done and for it not to be done at all unless you request the old parts that are being changed. It is ashamed that you can't have trust with the people performing work in your SUV/car. More

As always it was very easy to deal with CrownBuick. Simple to schedule an appointment. My service advisor Tara was very friendly and professional. Acadia was ready at the time promised. Paying on Simple to schedule an appointment. My service advisor Tara was very friendly and professional. Acadia was ready at the time promised. Paying online is a wonderful addition More

The customer Sevice and hospitality I received from my host was awesome she made me feel like I was getting VIP host was awesome she made me feel like I was getting VIP More

Convenient. why must I write 15 words to give a review get it together please why must I write 15 words to give a review get it together please More

Service could not determine the cause of our problem and did not properly correct it. Did not offer suggestions on what to do if it happens again. did not properly correct it. Did not offer suggestions on what to do if it happens again. More

The dealership couldn't have been any better. They went out of their way to help me. They went out of their way to help me. More

Great service team at Crown Buick. Staff were very helpful and service was great. Highly recommend Staff were very helpful and service was great. Highly recommend More

She keep me informed about the process of my truck. I am very satisfied with her performance I am very satisfied with her performance More

You have people in Service that has NO clue what's the definition of SERVICE means. I've own my own company since 1990 and have been successful because I know who pays my salary...My Customer's. Without c definition of SERVICE means. I've own my own company since 1990 and have been successful because I know who pays my salary...My Customer's. Without customer I wouldn't have a dime. Your employees think the owner of Crown pays their salary. Sadly mistaken. See how much Crown would pay you if they had NO Customers. We bought that car without a Wheel Lock Nut and from the beginning Crown should have handle that problem alone. But it's all good yall just solidified my Husband's distrust for Crown long ago when he Paid Cash for my Son's 2016 GMC Denali and had Transmission problems and Crown handle it very poorly....See ya.... More

Melissa was a great help, very friendly, welcoming and my service was done in an hour. service was done in an hour. More