Crown Buick GMC - Service Center

Dropped my car off on a Monday and the car was not looked at until Thursday afternoon - why the need to be without a car for 3 days. Need to do a much better job with scheduling. at until Thursday afternoon - why the need to be without a car for 3 days. Need to do a much better job with scheduling. More

We received quality service. The service secretary was very cordial and helpful. My car was serviced promptly. The service secretary was very cordial and helpful. My car was serviced promptly. More

I already sent a review. I even said how appreciative i was of the service person who explained what needed to be done. Thanks. I even said how appreciative i was of the service person who explained what needed to be done. Thanks. More

Always to[p of the line service. I have done business here for 28 years and will continue to do so. I have done business here for 28 years and will continue to do so. More

v e r y g o o d a n d q u i c k More

Appear to be way too busy to help customers when they come in for service. come in for service. More

Salesman was not very knowledgeable and gave incorrect information about my vehicle during the sales process then for weeks after have been difficult to get in contact with and claimed that they were look information about my vehicle during the sales process then for weeks after have been difficult to get in contact with and claimed that they were looking into the solution and only offered a solution that would void my vehicle warranty. After several weeks with no resolution I escalated the issue to the sales manager but they are now claiming that too much time has passed and saying that I should have verified the information the salesman gave (essentially telling me that the issue is on me for believing the salesman). More

Quick In & Out , Took Care Of Both My Vehicles Service & Warranty. Ordered Parts And Had A Quick Turnaround.... Warranty. Ordered Parts And Had A Quick Turnaround.... More

She was absolutely amazing! I walked in without an appointment. She was able to have my car diagnosed and fixed the same day. I walked in without an appointment. She was able to have my car diagnosed and fixed the same day. More

The service department at this dealership seems to lack the staff and loaner vehicles necessary to handle its workload. Unfortunately, I had to bring my 2024 GMC Sierra for service because multiple warning the staff and loaner vehicles necessary to handle its workload. Unfortunately, I had to bring my 2024 GMC Sierra for service because multiple warning lights appeared on the dashboard. This is the second truck I have purchased from this dealership, and I have never requested a loaner vehicle. However, the same warning lights reappeared just days after I picked up my vehicle. When I notified the dealership and requested a loaner, the service advisor said it shouldn't be a problem. However, when I was transferred to the person in charge of the loaner car program, I was informed that we were three weeks away from a loaner vehicle. Feeling uneasy about driving the truck with my child, I took it in for service again due to the same issue. Once again, we have faced inconvenience. I was told that this dealership's service department has only three loaner vehicles available, which is difficult to believe. I wish I had researched more before purchasing my third vehicle three months ago. More