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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,132 Reviews
Call Service Center (504) 302-8970

1,132 Reviews of Crown Buick GMC - Service Center

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October 06, 2023

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by ALEXPITARI23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Crown Buick GMC responded

Hi Alex, Thank you for your 5-star review! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 04, 2023

They was very accommodating and the service was quick & efficient. Really appreciate the job. Thanks again More

by AMOOSE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Crown Buick GMC responded

Hey there! We're delighted to hear that you found our service accommodating and efficient. Providing prompt and effective service is a priority for us, and we're glad we could meet your expectations. If you ever need further assistance in the future, don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 04, 2023

Great service from a dealership. Always helpful, quick and dependable. Crown has a very accommodating staff in the service department. More

by JTRAHAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Crown Buick GMC responded

Hi! Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our service helpful, quick, and dependable. Our team at Crown is dedicated to providing top-notch service, and your kind words motivate us to continue delivering excellent experiences. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 03, 2023

Always good service . Everyone is very polite. Work is completed in a reasonable amount of time. More

by JLDIFULCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Crown Buick GMC responded

It's wonderful to hear that you've had such positive experiences with the service. It's a testament to the team's dedication and professionalism. If there's anything else you'd like to share or if you have any questions, feel free to let me know! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 02, 2023

Staff is great. Work seems very good. I know from past experience that they stand behind their work. More

by JBIVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Crown Buick GMC responded

Hello! Thank you for taking to time to share your feedback. We appreciate the loyalty you've given to us here @ Crown and hope to serve you again in the future Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 02, 2023

The service was good. The only recommendation I have is that we should be able to make appointments for Saturday. More

by daniwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Crown Buick GMC responded

Hi Dani! We appreciate your positive feedback and are grateful you had a good experience! Our dealership has been running on a first-come, first-served basis on Saturdays for years. Limited staff to provide time off, higher demand, and policies set in place keep us from scheduling appointments on Saturdays. We do our best to assist everyone as efficiently as possible. We hope to see you again in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 02, 2023

The best dealer that I have ever had in my 58 years of buying cars and trucks More

by JLWIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Bourg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Chen
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Oct 03, 2023 -

Crown Buick GMC responded

Hello! That's truly high praise! It's fantastic to hear you had such a positive experience with us here at Crown. We look forward to serving you in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 01, 2023

It was the longest I’ve ever been on hold waiting to get my truck repaired More

by Renfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Bourg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
Report | Print
Oct 02, 2023 -

Crown Buick GMC responded

Hi Renfred, I'm truly sorry to hear about the extended wait time you experienced while waiting for your truck repair. This is certainly not the level of service we aim to provide. We appreciate your patience and will work to ensure such delays are minimized in the future. Please reach out to me with any further details. JennaS@Crownbuickgmc.com. Thank you for bringing this to our attention. Warm Regards, Jenna Sellstrom BDC Sales/ Internet Sales Manager Crown Buick GMC

October 01, 2023

Always good service . Everyone is very polite. Work is completed in a reasonable amount of time. More

by ADOUGLASS1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Crown Buick GMC responded

Hey there! We're pleased to hear that you consistently receive good service from us! Our team values politeness and efficiency, and we're glad to know that your work is completed promptly. If you ever need anything else or have any questions, feel free to reach out. Thank you for your continued support! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 01, 2023

Service agent very personable and informative. Listened to my concerns and addressed them. Would not go anywhere else. More

by SMOKEYMNTFAN
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Crown Buick GMC responded

We're thrilled to hear that you had such a positive experience with our service agent! We aim to provide a personable and informative experience for our customers. It's great to know that your concerns were addressed to your satisfaction. We truly appreciate your loyalty and look forward to serving you again in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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