Curry Honda Chicopee

A Typical Trip to the Dealership My wife and I arrived on Saturday afternoon just looking to kick the tires on some cars I heard about being repossessed and that the deals would be ex My wife and I arrived on Saturday afternoon just looking to kick the tires on some cars I heard about being repossessed and that the deals would be exceptional. I pretty much wanted to check and see if it was a gimmick. We arrived and were nervous because every time we go to a dealership the pressure is palpable. I wanted to check the lot prices and head out, but my wife needed to use the restroom. So when we walked in, we were greeted by the receptionist, who called over a sales person to assist us. After the hello, we had the question of what monthly payments would we be comfortable with. I understand that this is how the salesmen get an idea for the price range of a car, but I absolutely hate the question because it automatically dictates the range that you feel comfortable with, but since we were just kicking the tires we hadn't discussed it yet. Also, this is a tactic to take negotiating power away from the customer. Both my wife and my answers were different. At that poiny we looked the vehicles that were "repossessed" over with just a quick stroll around. Most of the prices were way out of the range we were considering, but a few were lower priced. So we settled on discussing one car that caught my eye. I just wanted to know the payments and the interest on the vehicle. Christian got the rough numbers, but I wasn't comfortable with the price of the payments and for how long the loan term would be for. I told him I would prefer about 40 dollars lower on the payment, but he said that wasn't doable, so I was ready to walk away. He spoke with his manager and "split" the difference to 20 dollars, but in order to do that, they made the term longer and took 193 dollars off the vehicle price. Seriously? That isn't even a full payment off the car and extending the term will add more interest so the savings would be a wash at best. We understood that the manager, Rick, was just looking at the bottom line while we were trying to negotiate a better price. My wife and I knew we were not going to reach an agreement, so we were ready to walk away. We told Christian that we would not be able to reach a deal on the vehicle, since we weren't comfortable with the overall price and payment. Instead of a hand shake and having us leave, he told us to wait a minute. After a minute, the manager Rick came out to speak with us. He felt that he had gotten us to the payment we wanted, but as discussed above we didn't feel comfortable with the terms. Then came the final plea. If he could drop the price, by 500 dollars would we take the deal? We had already resolved ourselves to the fact that this wasn't the right time, right price or right terms for my wife and me. I told Rick, there is nothing within reason that would have us go through with the sale today. He was adamant so I told him that If he could drop another 1000 dollars off the vehicle price, we would take it, but like I said above I knew that was completely unreasonable. He finally stood up, seemingly funing about my answer, reluctantly shook my hand, did an eye roll to his sales guy and of course gave the body language of, "Thanks for wasting my time." This is all while our initial interaction with the salesman was just to kick the tires. We were not trying to waste anyone's time. We were trying to find a deal that was right for our family. That isn't something to get upset about or to have us feel such a high pressure situation. Christian was nice enough, but when we were ready to walk away he should have just had us leave. Getting his manager after we said we were ready to leave felt like a sign of disrespect. As for the short interactions with Rick. That was the final pin in the pin cushion. So far, all of the car dealerships we have frequented are the same. The commercials say they care about the customer, but in reality it is all about the sale. They will care about you, once you separate with your money. Also, if the vehicle was repossessed and we would just have to pay the remaining balance that the previous owner did not pay, how would that number perfectly come out to the Kelley Blue Book range on the vehicle? I just thought that was too interesting to be a coincidence. Also the price crossed off seemed much too high for the vehicle almost as if it was the brand new price, so that they could slash the price to the KBB value and make it look like you were getting a really great deal. We may return to buy a vehicle if the price and terms are right, and if we are certainly buying a vehicle that day. Overall though, we were not happy with our experience and once again proven that car dealerships are jot to be trusted. More

Great vehicle for special needs I felt that Rich Ethier got us the best vehicle that fit the needs of our family at a price we could afford. I have a child with special needs so I wa I felt that Rich Ethier got us the best vehicle that fit the needs of our family at a price we could afford. I have a child with special needs so I was looking for a vehicle that was easy for her to get in and out of and had all the safety features I wanted. Rich took that into consideration when helping me instead of getting me a vehicle that they just wanted to get off the lot. I would definitely work with Rich again. More

Always a great experience I have always been fortunate in my dealings with Curry. They are extremely helpful, to the point, and give me great service. Would recommend highly. I have always been fortunate in my dealings with Curry. They are extremely helpful, to the point, and give me great service. Would recommend highly. More

Bad day turned better I arrived at Curry Honda around 6pm and didn't have an appointment. The service department took me right in and took care of my problem quick and effi I arrived at Curry Honda around 6pm and didn't have an appointment. The service department took me right in and took care of my problem quick and efficiently with no problem. The service advisor was great to deal with and kept me up informed about what was going on with my vehicle. I would recomment going here for service again. More

It was a good experierce. Its a good dealership. I have dealt with Chris Bryden and he is great! very personable and friendly, he makes you feel comfortable talking about your Its a good dealership. I have dealt with Chris Bryden and he is great! very personable and friendly, he makes you feel comfortable talking about your vechicle and explains things well. thanks, Chris. More

Service I had an unexpected issue with my car and they were able to get me in the next day. Much appreciated. I feel confident they took good care of my car. I had an unexpected issue with my car and they were able to get me in the next day. Much appreciated. I feel confident they took good care of my car. More

Andy Moreau Chose because of lease special and proximity. Everyone was courteous, friendly, helpful, professional and informative. This was by far the shortest a Chose because of lease special and proximity. Everyone was courteous, friendly, helpful, professional and informative. This was by far the shortest and most pleasant car buying experience of my life. More

Great customer service! I was taken care of right away - no unnecessary wait times. Service man was friendly and followed up with me explaining every step of the process. I was taken care of right away - no unnecessary wait times. Service man was friendly and followed up with me explaining every step of the process. More

My expierence was excellent I try couples car for a text drive at curry honda and finally i went home with the one we like the most with a great deal. I try couples car for a text drive at curry honda and finally i went home with the one we like the most with a great deal. More

Professional, friendly, clean enviroment, happy people. I have always had a very good experience at Curry Honda. I'm hoping to purchase my next car there in the few months. I will be back soon! Thank you ! I have always had a very good experience at Curry Honda. I'm hoping to purchase my next car there in the few months. I will be back soon! Thank you ! More