Curry Toyota - Cortlandt - Service Center

Profit over common sense. Thy lost my business! I wrote off Curry Toyota after (2) previous instances of misdiagnosis. First episode- I brought in car due to car vibrating at highway speed. Serv I wrote off Curry Toyota after (2) previous instances of misdiagnosis. First episode- I brought in car due to car vibrating at highway speed. Service writer (can't remember her name) states tire belts are shifted and I need new tires to which she tries her best to push a brand I never heard on me. I refused citing I have road hazzard warranty from Mavis Tire down the road and will speak to them about my options. After taking vehicle to Mavis, they dismount 3 of the rims and rotate showing a clear warp in 3 of the 4 rims (car has over 100K miles and life happens). I purchase (4) new rims from Tire Rack and have Mavis mount and balance same tires Curry claims were shifted and problem goes away. The tire belts were never shifted! 2nd episode- Bring in car for NYS inspection in Oct 2016 and Curry attempts to fail vehicle citing both CV boots are torn and rack and pinion is bad. Female service writer also recommends a tune up. Being it was mid month and inspection has not expired I refuse service citing I had both entire CV axles replaced again by Mavis Tire 1 year ago. I also sternly explained to the girl that Curry performed the same tune up she's trying to push on me less than 30k miles before and she replies "oops didn't see that screen". So next day I go back to Mavis Tire to see what my options are regarding a relatively new pair of CV axles that were installed less than 1 year prior. Service writer at Mavis puts car on lift and asks me to point out were the tear Curry reports is. THERE IS NO TEAR! Mavis also reports that rack and pinion is perfectly fine and they were happy to pass vehicle regarding NYS inspection. So fast forward to January 2017 after writing Curry off, my car starts experiencing heating issues. I bite my tongue and call Curry to make an appointment to investigate the issue. Before I bring in the vehicle I speak with service writer Rick and inform him of my last 2 negative experiences. He explains that the female I was speaking of is no longer with Curry and he will take care of me. So I drop off the vehicle and later call to find out the diagnosis. Service writer Brian takes my call and explains he's filling for Rick who had to go home sick (no problem, life happens). Brian states radiator is leaking and I need to replace radiator + recommend upper and lower hoses due to mileage. By now my car has over 130,000 miles at this point so before I approve I ask for a breakdown on parts and labor. While Brian is detailing the price breakdown, I am simultaneously Googling the parts on 3 different Toyota websites. I ask Brian why the prices he's quoting is higher than the SRP prices mentioned on all 3 sites. I further explain that the website are selling the same part for over $ 100 less and Brian politely replies "must be a different part #". I ask him to read off the part # and all 3 websites state "replaced by part #...." So I was referring to the right part. Skip that for a second, I ask Brian why he is charging me separate labor for the same upper and lower hoses that need to be removed to replace the radiator anyway and he politely cannot give me an intelligent answer. I ask to speak to the manager "Tony" who cannot come to the phone after 3 requests. I tell Brian that this smells of "double dipping" and I demand a reduced price to which he replies "sir we have applied all the discounts we can and $ 800+ tax is the best we can offer". I tell Brian I need to think about it and later decline service. Mysteriously Tony calls me 10 minutes later, I answered his call thinking he would try to save Curry's reputation and offer a discount, instead he is simply calling to confirm if I'm declining service, to which I calmly replied "yes please leave the keys in my car and I will pick up later". Took the car next day to Rivera Toyota in Mount Kisco,NY. They verified the car did need a new radiator and also recommended upper & lower hoses. But here is the interesting part, they quoted the same job with same part #'s for only $735 with tax!. I have no problem with a business earning a living, I do have a problem with an entity trying to charge over MSRP! By the way, Rivera Toyota also washed and vacuumed my car without me asking- I will be writing a much nicer review on them after this :) So in summary, I'm sure people will still get their cars serviced at this Curry Toyota. I just won't be one of them! More

Quick, Excellent Service I went in looking for a car to lease after my old car failed on me. With the help of Bruce and Anthony, I was able to select a 2016 Toyota Corolla. Th I went in looking for a car to lease after my old car failed on me. With the help of Bruce and Anthony, I was able to select a 2016 Toyota Corolla. The car is wonderful. It is great on gas, safe, and has enjoyable features. I started the deal on Wednesday and had the car on the road by Friday. The service was quick and efficient. The dealership also has the resources for servicing in a few months. Overall very happy with my lease. More

Integrity, Skill and Respect Integrity, skill and respect for me as a customer. That's why I bought and service my two Toyotas at Curry. I always ask for Kathy Wesp because she i Integrity, skill and respect for me as a customer. That's why I bought and service my two Toyotas at Curry. I always ask for Kathy Wesp because she is especially enthusiastic about helping my 1998 Camry reach 200,000 miles. I place integrity first on my list and will not work with dealerships about which I have even a hint of trying to make me spend more than necessary. Kathy and the other Curry service people have worked to get every last mile out of my tires, brakes, etc. even though I always authorize replacements at their discretion. I drive 25 miles to reach them from my White Plains home when there are two other Toyota dealers half that distance from me. More

Service Center was previousl Rude & Misinformed, - UPDATED! UPDATE: After reviewing the dealership on this site. The service Manager Tony, called me. He listened to my problems and easily understood why I was UPDATE: After reviewing the dealership on this site. The service Manager Tony, called me. He listened to my problems and easily understood why I was upset. He apologized and said he would correct it to the best of his ability. When I brought my vehicle in Tom treated me and my car issues with care and professionalism. They worked on my car quickly and efficiently, even though it was near the end of their work day. Its clear from my past experience that the issues I originally had with their service were isolated incidents and are not a systemic problem. They clearly want my business and yours. Finally they respond well to my criticism. Remo even called me, personally which I felt was a nice gesture. I will be giving them another chance and will have both my cars serviced there and likely buy my next car there. Original Post: The first issue I had with them was when I took my 2010 Prius into them and Remo said a repair would be covered under a recall and wouldn't have to pay. When I go to pick up my car they say its only a recall in CA so I have to pay ~$500 for the repair. - Strike 1 Today I call them to set up a service appointment for my 2014 Camry SE (I bought used this past January from this exact dealer) and explain the issue to Mike. My key fob has stopped locking the car and there is a maintenance light on. I ask for a 4pm appointment. Mike on the other end of the phone says thats too late in the day. I ask why and he says techs go home at 5pm. I explain to him I asked for a 4pm appointment and he says again "thats entirely too late in the day." I start saying I'll find another service center and before I can finish the sentence he hangs up on me. -Strike 2 I don't want to waste my time with a 3rd strike. Why is there no apology, like "I'm sorry your car isn't working as expected, we will be happy to fix it for you?" Especially since this car is relatively new in general and is only 7 months old to me. It just seems like they do not care there, certainly doesn't seem like they want me to go back there with my car needs. More