DCH Kay Honda - Service Center

As I started in a previous post, the service department is difficult to deal with. Cookie cutter inspections and rehearsed/canned comments to your questions and concerns. is difficult to deal with. Cookie cutter inspections and rehearsed/canned comments to your questions and concerns. More

I am pleased with my service experience. Advisor wasn't pushy and treated me with respect. Advisor wasn't pushy and treated me with respect. More

Everything went smooth but the wait time was around 90 minutes so I would've preferred the option to go out somewhere local instead of sitting in the waiting area minutes so I would've preferred the option to go out somewhere local instead of sitting in the waiting area More

Warm and welcoming, fixed a suspension noise that I have had for a long time had for a long time More

1st scheduled appointment 11:30 AM for oil change. There for 3 hours-was told first come first served even with an appointment. xxU appointment for 2 front tires scheduled 4 days later at 7:30AM. Arri There for 3 hours-was told first come first served even with an appointment. xxU appointment for 2 front tires scheduled 4 days later at 7:30AM. Arrived at 7:20AM. 90 mins later they had only performed a repeat multi inspection that was originally done 4 days prior-finally out 2 hours later. Dealer loyalty is not honored here. More

Keeps me updated on progress of car. Let's me know what needs to be done but also recommendations to fix. Let's me know what needs to be done but also recommendations to fix. More

My recent experience on 6/20/25 was positive. It was a simple oil change with multi-point inspection. Joe Budnar always take care of my needs. He has years of experience and guides me with the It was a simple oil change with multi-point inspection. Joe Budnar always take care of my needs. He has years of experience and guides me with the recommendations and is always honest. This particular instance, I was in and out timely. I was able to apply a coupon mailed to me, which keeps me coming back to the dealership. My family buys all our cars from this dealership too because they have a great salesperson, Scott Wendling. It's always safer to use the service department at the place you bought the car from, in my opinion, because they stand behind their work. Great visit overall. More

Simple with clear communication. Joe/Macey and the service techs made the process nearly seamless Joe/Macey and the service techs made the process nearly seamless More

There is a conserted effort to satisfy the customer and get the job done well. get the job done well. More

Staff was friendly and the mechanics were knowledgeable and courteous. Quick to respond. Overall great service. and courteous. Quick to respond. Overall great service. More