DCH Wappingers Falls Toyota

Kathleen Crosbie, I cannot thank enough for going the extra "miles" to help me. I have had an issue with my brand new Toyota Camry since the day I purchased regarding the fuel door not opening. Each tim extra "miles" to help me. I have had an issue with my brand new Toyota Camry since the day I purchased regarding the fuel door not opening. Each time, I was told it need to be lubricated and it was, the next service visit was a spring that needed adjustment and it was adjusted, etc. It still did not solve the problem and It was so inconvenient for me since I needed two people to help put fuel in my car. Finally, this last service visit, I found a representative who went the extra mile and made sure this issue was solved. She called the parts department and had a new spring assembly installed. She walked me out to my car when finished and made sure that it worked properly with me before I left the dealership. She also made sure I understood the details of my next service visit for my vehicle. Kathleen is personable, helpful and takes her job seriously. This is the first time I have met her. I will definitely ask for her again when calling. I was beginning to get discouraged about the service center at DCH Toyota. More

I am in year two of a three year lease. No issues with the car, service or dealership what so ever. I will lease again from this location. the car, service or dealership what so ever. I will lease again from this location. More

Best dealership I've ever dealt with! I was looking to put a deposit on an upcoming vehicle. I made a few phone calls to some local dealerships that couldn't give me much information. So I decided broaden put a deposit on an upcoming vehicle. I made a few phone calls to some local dealerships that couldn't give me much information. So I decided broaden my search for this particular vehicle and that's how I ended up at this dealer. From my very first phone call with Mary she was very pleasant and informative. She set me up with Mike N. who was excellent. He gave me a no hassle price from the get go and he was in constant contact with me about the delivery date and any questions that I had. When the vehicle did arrive he made the whole process so smooth. The whole deal was basically done before I arrived, which included my trade appraisal and setting me up with financing. Dylan from finance was also great. He didn't try any high pressure tactics to get me into an extended warranty. He just explained everything to me and let me decide for myself. Well worth the two hour drive from where I live! Would absolutely recommend this dealership to friends and family More

I had some not so routine service on a vehicle I purchased from them. The service person was very helpful and the work performed was spot on. Excellent service. purchased from them. The service person was very helpful and the work performed was spot on. Excellent service. More

Just like any dealership they are all about the business and making money. Which is fine and understandable however it becomes a nuisance when you spend four hours in a dealership buying a new car and have and making money. Which is fine and understandable however it becomes a nuisance when you spend four hours in a dealership buying a new car and have to wait longer because your salesman is trying to make another sale. The customer service is great and it’s fair pricing. Purchasing the car there I would recommend it to the next person and will do it again. More

I have been customer of DCH Wappingers for more than 15 years. The reason I keep going back (purchase of vehicles(8) and service of those vehicles) is the leadership of the dealership. Starting from the to years. The reason I keep going back (purchase of vehicles(8) and service of those vehicles) is the leadership of the dealership. Starting from the top with the GM Lee Burns and going down the line from Sales Manager Daryl Callahan to the service Manager Ben Carlson...they all care about the customer. The customer comes first and I so very much appreciate their efforts to ensure I am satisfied. Keep up the outstanding work. More

Excellent service every time I bring my car in. Everything I asked for was taken care of in a timeline manner. Thank you for your good service. Everything I asked for was taken care of in a timeline manner. Thank you for your good service. More

Evin Calderon has been very helpful and is experienced. I had an unpleasant experience with Pinkel Patel - he seemed very inflexible, and unwilling to negotiate for a "Win Win" solution. experienced. I had an unpleasant experience with Pinkel Patel - he seemed very inflexible, and unwilling to negotiate for a "Win Win" solution. More

A pretty good experience trading in my RAV4 and purchasing a Highlander. Generally friendly and responsive people.I am so far very satisfied with my purchase, and looking forward to driving it. purchasing a Highlander. Generally friendly and responsive people.I am so far very satisfied with my purchase, and looking forward to driving it. More

I have not had routine maintenance work at the dealership in a while but I left confident it was done right. My old car feels like a new one. in a while but I left confident it was done right. My old car feels like a new one. More