DCH Wappingers Falls Toyota

Beware of service promises We were promised free oil changes for a year when we bought our certified used car- but when we came for our 2nd oil change they said they will do a t We were promised free oil changes for a year when we bought our certified used car- but when we came for our 2nd oil change they said they will do a tire rotation as the service instead of an oil change. We were also promised a reduced rate to mount and balance our tires when we bought snow tires there- but when we went back there was no reduced rate More

David church is great! He is extremely thorough and reliable. Explained everything to me very well. He’s the only reason I’d go back you your service center. He is extremely thorough and reliable. Explained everything to me very well. He’s the only reason I’d go back you your service center. More

Professional & Courteous From the time I set up my appt to the time I left the service area my experience was fluid. Professional, knowledgeable, courteous and an a over all p From the time I set up my appt to the time I left the service area my experience was fluid. Professional, knowledgeable, courteous and an a over all pleasure to deal with especially Silverio Santiago. More

Amazing experience Outstanding customer service. Process was so easy and smooth. Was the fairest deal I saw in all of the dealerships. There was no pressure, just fair Outstanding customer service. Process was so easy and smooth. Was the fairest deal I saw in all of the dealerships. There was no pressure, just fair and honest More

Wonderful experience My agent was professional, friendly and knowledgeable. Mike did not try to sell me something I did not want, however he did suggest things I might be My agent was professional, friendly and knowledgeable. Mike did not try to sell me something I did not want, however he did suggest things I might be interested in. More

Needed a.c. work The procedure used was explained to me and if follow up is needed, that too was explained. Work that will be needed to be done in the future was expla The procedure used was explained to me and if follow up is needed, that too was explained. Work that will be needed to be done in the future was explained and cuz of m driving habit, those repairs can safejy be postponed. More

took much too long I only had a a front low beam headlight replaced. When a called for an appointment I was told it would only take about fifteen minutes. I waited one I only had a a front low beam headlight replaced. When a called for an appointment I was told it would only take about fifteen minutes. I waited one hour and five minuets and was charged for twelve minuted of labor. the waiting room was not busy while I waited. This was not the service reps fault. More

Satisfaction Friendly service no hassle the service department is excellent I would recommend DCH Toyota wappingers falls service department to all my family thank Friendly service no hassle the service department is excellent I would recommend DCH Toyota wappingers falls service department to all my family thanks to the service staff More

Excellence Staff was friendly and polite job well. She worked on claim and was quick service. Very professional overall I am satisfied with the work completed on Staff was friendly and polite job well. She worked on claim and was quick service. Very professional overall I am satisfied with the work completed on RAV4 More

Just wonderful! I am a client at DCH Wappingers Falls Toyota since 2006. I never had a bad experience there! The customer service is very good. Everybody is very I am a client at DCH Wappingers Falls Toyota since 2006. I never had a bad experience there! The customer service is very good. Everybody is very accommodating, friendly and offers a sound advice. More