DCH Wappingers Falls Toyota

Best customer service Friendly and attentive staff, tailor their services to customers' needs, don't take advantage of customers. Highly recommend this dealership to anyone Friendly and attentive staff, tailor their services to customers' needs, don't take advantage of customers. Highly recommend this dealership to anyone looking to purchase a new or pre- owned vehicle. They will go out of their way to help a customer. More

Above and Beyond! We traveled quite a distance to purchase the 2014 Toyota Highlander Limited after finding it online on the DCH website because they were in very short We traveled quite a distance to purchase the 2014 Toyota Highlander Limited after finding it online on the DCH website because they were in very short supply when we were ready to purchase. Everything was easy, right from the initial internet contact to placing a hold on the vehicle. Everyone was quick to respond to our questions, whether by telephone or email. When we arrived at the dealership, we were immediately greeted by Naeem Randall, our salesman who said "Hey, you're right on time! I'm having your vehicle washed and it'll be brought around front shortly." Everyone was friendly and helpful and the transaction went smoothly and quickly. Naeem went over the features of the vehicle with us and we were on our way. To our dismay, we traveled several hours and realized that somehow a screw had gotten embedded in one of the tires. As the dealership was under construction at the time the vehicle was purchased, we assumed that it had happened while we were in the process of picking it up so we called Naeem and asked him what we should do. After a quick discussion with management we were told we could either drive back and they would replace the tire for us or we could go to a local Toyota dealership to have the tire replaced and send them the receipt and they would reimburse us. We chose the second option and received the reimbursement within a few weeks. THAT's customer service, folks! Not only do we LOVE our Highlander, we think that the folks at DCH Wappingers Falls Toyota are top notch and we recommend them to EVERYONE when we talk about our buying experience. Go see them-you can't go wrong! More

Made my vehicle purchase fast and easy! I came to the dealership from more than 45 minutes away. DCH happened to have the Toyota 4Runner model I wanted in the color I desired. I called the d I came to the dealership from more than 45 minutes away. DCH happened to have the Toyota 4Runner model I wanted in the color I desired. I called the dealership and asked if the truck was still available. It was. Not knowing what to expect when I arrived, I was greeted by a friendly customer representative whom said, "we were expecting you!" From there I met MJ Herring whom was a pleasure to do business with. The entire experience was very nice. From the purchase to the delivery, MJ was a gentleman. Can't say enough about the entire staff at DCH. Thanks to: MJ, Carl and Rob. More

Excellent and hassle free experience We had a wonderful experience purchasing our new Prius from Michael. He was knowledge, friendly and courteous. It was an easy, hassle free experience We had a wonderful experience purchasing our new Prius from Michael. He was knowledge, friendly and courteous. It was an easy, hassle free experience from start to finish. We would happily use this dealer ship and Michael for future purchases. More

EXCELLENT CUSTOMER SERVICE!! It was a pleasure buying our car at DCH Wappingers Falls Toyota. The dealership should give lessons on how the car purchasing EXPERIENCE should be!!!! It was a pleasure buying our car at DCH Wappingers Falls Toyota. The dealership should give lessons on how the car purchasing EXPERIENCE should be!!!! We would like to express our thanks to your our sales consultant- Chris Heimink was exceptional and the entire staff commendable all were professional and Great!! More

Would definitely use this dealership again We worked with Akeem Jackson to purchase our Sienna. He listened to my thoughts, wasn't pushy or obnoxious, and paid attention to all the little deta We worked with Akeem Jackson to purchase our Sienna. He listened to my thoughts, wasn't pushy or obnoxious, and paid attention to all the little details. This was one of the best car buying experiences! More

A positive car buying experience Easy to work with. We purchased a Prius plug in and although this was the first plug in our salesman sold, if he didn't know certain specifics, he fou Easy to work with. We purchased a Prius plug in and although this was the first plug in our salesman sold, if he didn't know certain specifics, he found answers to any questions we had about the car, quickly! He also followed up frequently to make sure we were happy with our vehicle. Overall the staff and our salesman, Chris Heimink, were courteous and very helpful. A positive, low pressure experience from start to finish. More

Fine group of people to do business with I just drove my new Prius home and my experience with the dealership was fantastic. My wife loved the color and the leather seats that were locally in I just drove my new Prius home and my experience with the dealership was fantastic. My wife loved the color and the leather seats that were locally installed. The no hassle experience was truly the best price of the two other dealers in the area that I could have purchased from. Darryn Secor is a very professional young salesman that did an outstanding job. I hope my friends will follow my advice when they need a new car and see Darryn. More