Back

DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,740 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
Contact Dealership

1349 Route 9

Wappingers Falls, NY

12590

Directions

By Type

Showing 7,740 reviews

October 08, 2013

Probably the worst car buying experience I have ever had.. From what I can see they kept trying to tack on a $2200.00 extended warranty I never wanted in the first place.. Kept whining about how they we More

by robertwidor
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leroy Porter
Oct 24, 2013 -

DCH Wappingers Falls Toyota responded

Dear Mr. Widor, Thank you for your review and taking the time to speak with me last week. As promised, I’ve reviewed your concern with our staff and as you stated, we handled your transaction poorly. Be assured that we will learn from our mistake and I hope that you will allow us another opportunity to earn your business in the future. Best regards, Lee Burns

October 07, 2013

I have purchased 7 cars in my life and have never had such a stress free and buying experience. The Sales Consultant Robert "Bobby" Pucher that assisted me my purchase was a true gentleman. I never felt More

by sgraulau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Smith (Finance)
Oct 21, 2013 -

DCH Wappingers Falls Toyota responded

Sgraulau, Thank you for taking the time to share your experience with Bobby Pucher. I am so glad that he provided you with a stress-free car-buying experience. Bobby is one of our top sales consultants and I am glad he could help you find the perfect car for you! I am glad that Mike Smith was able to assist you in our finance department as well. On behalf of Bobby Pucher, Mike Smith and all of us here at DCH Wappingers Falls Toyota, thank you for the great review and recommendation. Enjoy your new car, and we look forward to seeing you again soon! -Lee Burns, General Manager.

October 07, 2013

I has a GREAT experience at DCH. My Salesman Jose was wonderful and found me exactly what I was looking for. The finance department was also wonderful, my payments are exactly where I needed them to be. More

by Shylah01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Villar
Oct 21, 2013 -

DCH Wappingers Falls Toyota responded

Shaylah, I appreciate you taking the time to share your feedback! I am happy to hear that you had a GREAT experience here at DCH Wappingers Falls Toyota. I am so glad to hear that Jose could help you find exactly what you were looking for and that the finance department was able to get your payments to exactly what you needed! Jose Villar has over 15 years of retail experience and really takes pride in finding our customer exactly what they are looking for—I am glad you had such an amazing experience with Jose. On behalf of Jose Villar and all of us here at DCH Wappingers Falls Toyota, enjoy your new car! -Lee Burns, General Manager.

October 06, 2013

Honest, Fun, Simple and by far the best shopping experience I have ever had. I got all the information I needed and got the PRICE THAT WAS RIGHT! Thank you so much JOSE!!! More

by Juan-Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Villar
Oct 21, 2013 -

DCH Wappingers Falls Toyota responded

R3v1i3w, I appreciate you taking the time to share your 5-star experience here at DCH Wappingers Falls Toyota. I am glad to hear that Jose Villar was able to find the perfect vehicle for you. I am glad to hear that our customers appreciate our honest, fun and simple approach to car sales. We really stand by our hassle-free pricing and I am glad you got to experience this firsthand. On behalf of Jose Villar and all of us here at DCH Wappingers Falls Toyota, thank you for the recommendation. We look forward to seeing you again soon and enjoy your new car! -Lee Burns, General Manager.

October 04, 2013

Mike S was awesome he helped us right away and found us the perfect car. He went over everything from top to bottom with us and made us feel very comfortable. He was friendly and helpful :) Veronica Marti More

by veronicamartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Steinke
Oct 07, 2013 -

DCH Wappingers Falls Toyota responded

Veronica, Thank you for taking the time to share your 5-star experience! I am thrilled to hear that Michael Steinke could make you feel comfortable while finding you the perfect car. Michael has been an excellent addition to our sales team and I am thoroughly happy to hear that you enjoyed working with him. We take great pride in treating our customers like family and showing them a stress free car-buying experience. On behalf of Michael Steinke and all of us here at DCH Wappingers Falls Toyota, congrats on the new car, and we look forward to seeing you again soon! -Lee Burns, General Manager.

October 02, 2013

We have bought three Toyotas in the past 26 years, most recently (Sept. 28, 2013) from DCH Wappingers Falls Toyota. It was by far our best car-buying experience. We will never go anywhere else for a car! More

by somdevlee4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2013 -

DCH Wappingers Falls Toyota responded

Somdevlee4, I am thrilled to hear that you found your car-buying experience at DCH Wappingers Falls Toyota to be the best of the last 26 years. I am glad you got to work with both Bill Albrecht and Mike Smith; they are two highly experienced members of our team. I deeply appreciate your kind words about them and the amazing recommendation. On behalf of Bill Albrecht, Mike Smith and all of us here at DCH Wappingers Falls Toyota, we look forward to seeing you again and enjoy your new car! -Lee Burns, General Manager

October 02, 2013

We walked in and greeted by friendly Akeem Jackson. All our questions were answered quickly and accurately. We got the sense that everything was possible. We walked in on a friday and the following tuesday More

by tony19195858
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Akeem Jackson
Jan 09, 2014 -

DCH Wappingers Falls Toyota responded

Tony19195858, Thank you for taking the time to share your experience with Akeem Jackson, here at DCH Wappingers Falls Toyota. I am glad that he was able to assist you with your 2006 Avalon trade for the new Camry. I will be sure to pass your great review of your car-shopping experience with Akeem. I am happy that Akeem and our team were able to quickly get you into your new 2014 Camry. On behalf of Akeem and all of us here at DCH Wappingers Falls Toyota, thank you. Enjoy your new Camry and we look forward to seeing you in the future. -Lee Burns, General Manager

October 01, 2013

Both my husband and I were driving cars that were ten plus years old. It was a long time since we looked into buying a new vehicle. We were dreading the negotiations we thought we would be up against. B More

by Phatmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Schiro
Oct 02, 2013 -

DCH Wappingers Falls Toyota responded

Ken and Debbi, Thank you for the great review. I am so glad you got to experience our hassle-free pricing and how enjoyable and stress-free car-buying can be. It is always nice to hear that our commitment to customer service is a pleasant surprise to those expecting the typical stressful negotiations. Darryn is a highly valued member of our sales team and really presents information in an understandable way to customers. We truly believe in making every car-buying experience fun and exciting. On behalf of Darryn Secor and all of us here at DCH Wappingers Falls Toyota, thank you for the excellent recommendation and enjoy your new Highlander Limited with all the bells and whistles! -Lee Burns, General Manager.

September 17, 2013

Can't say enough good things about the staff at DCH Wappingers Toyota. Jose, Carl, Karen and Dina made our experience so much more pleasant and enjoyable each in their own way. Everyone went above an More

by shevaz519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Villar
Sep 18, 2013 -

DCH Wappingers Falls Toyota responded

Shevaz519, I am very pleased to hear this was your third purchase form our dealership. We thoroughly enjoy seeing clients return and become part of our family. It is very important to us that we provide every customer an enjoyable car-buying experience. Thank you for sharing your experience with Jose, Karl, Karen and Dina; working together as a team and providing a pleasant experience allows us to really build a relationship with our clients. Thanks for the great feedback and your excellent recommendation! On behalf of Jose, Carl, Karen, Dina and all of us here at DCH Wappingers Falls, enjoy your new purchase and we look forward to seeing you again. -Lee Burns, General Manager

September 17, 2013

I had a great experience purchasing my new 2013 Corolla! Leroy was wonderful! I first bought a used Yaris...back the same day! Everyone was great! I will definitely be back~thanks! More

by serene428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leroy Porter
Sep 24, 2013 -

DCH Wappingers Falls Toyota responded

Serene428, I would like to start by saying thank you for the 5 stars across the board. Our hassle-free pricing allows every customer to have an enjoyable car-buying experience and I am glad you experienced this firsthand. I am very pleased to hear your kind words about Leroy—I will be sure to pass them on to him. Here at DCH Wappingers Falls Toyota we take great pride in building a relationship with our customers and providing them with a stress-free environment. On behalf of Leroy and all of us here at DCH Wappingers Falls Toyota, enjoy your 2013 Corolla! -Lee Burns, General Manager.

...
711
...