DCH Wappingers Falls Toyota

On October 6th, 2012, I made the decision to purchase a brand new vehicle. I have always owned used cars, so this was a new experience. I had heard nightmares about pushy sales people, haggling, and the p brand new vehicle. I have always owned used cars, so this was a new experience. I had heard nightmares about pushy sales people, haggling, and the process about purchasing a vehicle from a dealership as an undesirable chore. The minute I walked through the door into the showroom, I was greeted with a friendly smile from Michael Maresca. He asked me what I WANTED, not what I "should have." It was great to see that he was willing to make what I wanted happen - not push something onto me that I didn't want (lease). I told him what I wanted to purchase a vehicle, I told him my budget, and I told him about my trade in vehicle. His personality was magnetic. I didn't feel like I was dealing with a "sales man". It felt much more personal - as if I were talking to one of my friends. I had 1,000 questions and he provided me with 1,000 answers. Not once did I feel uncomfortable nor pressured. I felt that my feelings mattered and I was treated with the highest level of courtesy and respect. He spent a lot of time with me and showed me the cars I wanted to see. He showed me every feature of the car inside and out and I had decided that the 2012 Camry SE was the perfect car for me. I was sold on this car, but I decided to think about it overnight to ensure that I was making the right decision (purchasing a vehicle is a serious decision and I did not want to rush a purchase). The next day, I returned to the dealership to take a second look at the Camry. Michael was with another customer at the time, so I was greeted by Bill Albrecht. He was very nice and he was very understanding of what I wanted. He answered all of my additional questions and I decided to purchase the vehicle. The next day (Monday) I returned to sign the papers. The car was squeaky clean and in tip top shape. Bill got all of the final paperwork ready. I sat with Mr. Goldberg to sign the paperwork. Mr. Goldberg explained everything that I had to sign, answered all of my questions, and went through all of the additional extended warranty options. I elected to purchase GAP insurance for my protection. Once all of the paperwork was signed, Bill escorted me to my new vehicle and showed me everything I needed to know (how to turn on the lights, wipers...etc). He gave me his business card and said if I ever needed anything to call. A week later, I received a phone call from Mike and Bill to make sure I was 100% satisfied with my purchase and if I had any additional questions. It was nice to see that once the sale was done, my customer satisfaction was still VALUED. This was the best experience and I am so happy that it went so smooth. Purchasing a vehicle from Wappingers Toyota was far from a nightmare, it was a dream come true. I love my car, I love the service I received, and Wappingers Toyota will always be my #1 referral to friends and family. THANK YOU! More

My experience purchasing a barely-used RAV4 was painless. Bobby Pucher was knowledgeable, professional, personable, and very easy to work with. The process was quick and easy. I highly recommend DCH Wappinge Bobby Pucher was knowledgeable, professional, personable, and very easy to work with. The process was quick and easy. I highly recommend DCH Wappingers Falls Toyota. I've been buying cars for many years, and I have never had such a pleasant and relaxed time at a dealership. Thank you, Bobby. More

Recently, I bought my 2nd Toyota from DCH in Wappingers. As a returning customer, I thought that I had found a dealership that was fair and honest and that was genuinely concerned about my experience as a c As a returning customer, I thought that I had found a dealership that was fair and honest and that was genuinely concerned about my experience as a customer. I could not have been more wrong. My first concern took place when the Business Manager, Robert Goldberg, came to speak to my husband and me about specifics. My husband was on the phone with the insurance company when Robert sat down. He told me he just had a few questions. I advised him he could speak to me as I was buying the car, but Robert refused and told me he would wait to speak to my husband. He proceeded to be so extremely rude and difficult that we considered walking away from the deal we had just made. There were issues with details about price and warranties that we had been told by our original sales person. Robert did not make good on any of the figures we had been quoted. We chalked it up to him having a bad day, but after a half-hearted apology we continued with the purchasing process as we really loved the car. The other sales people and managers were great during the purchasing process. Everyone told me exactly what I wanted to hear in order to make such a major purchase. I test drove the car, loved it, and did not see any problems with it on my initial visit. I picked the car up after hours when it was dark and drove off in what I assumed was a perfect vehicle. The next morning I noticed a crack in my windshield. I immediately called the dealership and left an urgent message explaining there was a problem with the car that I had driven off the lot 12 hours earlier and I needed a call right away. No one called me. My husband later called and no one took our issue seriously. We were not apologized to and they asked us if we could bring the car in to be looked at days later. It took serious persuading for them to allow us to bring the car back that night. When I finally did so I was told that the windshield would be repaired rather than replaced. I found this unacceptable as I had just bought the car and I had unknowingly driven the car off the lot this way. I had to speak to a manager for 30 minutes before these gentlemen who claim to "deliver customer happiness" agreed to replace my windshield. When I told them I felt like I was not being taken seriously the Sales Manager, Daryl Callahan, advised me they were taking me seriously. They were allowing me to drive a rental while they fixed my car that I had JUST bought. I found these comments and overall demeanor from Daryl to be both insulting and demeaning. I have never felt so mislead. This dealership will do anything to get you to purchase a car...and then go back on promises and assurances. I will NEVER buy a car here again. More

Thank you Scott, for your honesty and assistance in purchasing my new car. I am very pleased with your professionalism and knowledge of my vehicle. I am very happy with my purchase and I look forward t purchasing my new car. I am very pleased with your professionalism and knowledge of my vehicle. I am very happy with my purchase and I look forward to working with you in the future to help maintain my car.  More

We highly recommend DCH Wappingers for both sales and service. We worked with Richard Schiro on our second lease with DCH. Mr. Schiro is knowledgeable and pleasant. He handled the entire lease process service. We worked with Richard Schiro on our second lease with DCH. Mr. Schiro is knowledgeable and pleasant. He handled the entire lease process which made the transaction go so smoothly. It was a pleasure dealing with one person who was able to answer all of your questions and concerns. More

I had a wonderful experience purchasing a used vehicle for DCH WAPPINGERS FALLS TOYOTA. Melissa Sinapi was so friendly & knowlegible even when I purchaes a non Toyota vehicle. Corey in finace made everyt for DCH WAPPINGERS FALLS TOYOTA. Melissa Sinapi was so friendly & knowlegible even when I purchaes a non Toyota vehicle. Corey in finace made everything go so smoothly. I can't speak highly enough on my experience at this dealership. I was such a nice difference from other dealerships that I have dealt with in the past. I will recommend this dealership & especially Melissa to anyone that I know who is looking for a car. More

After this experience I have decided that DCH Wappingers Toyota is the only place where I will buy cars in the future. Scott Daniele was very professional and courteous to us. Toyota is the only place where I will buy cars in the future. Scott Daniele was very professional and courteous to us. More

The dealership altogether was great, but Michael Gotusso , the sales consultant, was very easy to work with and at all times very helpful, patient , kind and thoughtful. I would definitely buy another car o , the sales consultant, was very easy to work with and at all times very helpful, patient , kind and thoughtful. I would definitely buy another car or truck from this dealership. More

All of the staff that we have dealt with have been phenomenal and professional. They were genuine in their interest in wanting to service our needs every time we spoke with them on the telephone or w phenomenal and professional. They were genuine in their interest in wanting to service our needs every time we spoke with them on the telephone or when we were in the showroom discussing buying options. More

I went into the dealership already knowing which car I wanted to buy, and already pretty much convinced that I would buy it. So, this made the job of the sales guys pretty darned easy. Even so, they wer wanted to buy, and already pretty much convinced that I would buy it. So, this made the job of the sales guys pretty darned easy. Even so, they were very courteous and eager to answer all of my questions. More