DCH Wappingers Falls Toyota

I had routine service work performed on my Tacoma a couple weeks ago. That night when the lights were on, I noticed one of the dash bulbs were out in the heater/fan/AC panel. While part of the service couple weeks ago. That night when the lights were on, I noticed one of the dash bulbs were out in the heater/fan/AC panel. While part of the service included working in that area, it may have been a coincidence that the bulb burned out. Several days later, the other one failed. I went to the dealership to get two bulbs as I was able to replace them myself. Matt, in parts, who was very accomodating, told me they were about $15 each. I originally planned on buying two as I couldn't really connect the work they originally did with the bulb failure. When he told me the price, I said I would like to explain the situation to service as maybe they will make a price adjustment due to the fact the bulbs failed after service was performed. I talked to Taryn and told her the situation and could they possibly discount the price. She looked up the service record and to my surprise and delight offered to give me the bulbs at no charge since the failure was so close to the service, even though it was probably coincidental. That single act to me has cemented my relationship with DCH Toyota in Wappinger Falls. Taryn is an excellent example of how to give great customer service! More

Yes, I am completely satisfied with the service provided to me from DCH Wappingers Falls Toyota. I have to admit I was somewhat apprehensive when I first drove into the car lot. However, my uncertainty q to me from DCH Wappingers Falls Toyota. I have to admit I was somewhat apprehensive when I first drove into the car lot. However, my uncertainty quickly diminished as I walked to the door of the dealership and was greeted by your sales manager Pinkal Patel. He sensed my hesitation and assured me that he would do the absolute best to assist me with the purchase of another vehicle. I was then directed to your elite sales consultant Richard Schiro, who listened patiently as I expressed my wants and concerns. Richard was very pleasant and informative and made me feel comfortable and reassured. (He DID NOT make me feel as if I was obligated or trapped by his sale tactics.)In fact, It felt as if I was conversing with a family member instead of a car dealer. ( Lol!) The outcome was wonderful and I am now the proud owner of a 2007 Toyota Camry! This was all made possible by your awesome staff, who went above and beyond to make sure that I left Toyota as yet another satisfied customer! Thank You again for all of your time and attention, the experience has been most pleasant and rewarding! I look forward to conducting business again with DCH Wappingers, in the future and I will most certainly recommend your services to everyone I know who is or will be in need of purchasing a vehicle. Sincerely, Dorice, another satisfied customer! More

I was new to the car market, having driven my Honda Civic for fourteen years. My experience with Bobby Pucher and the entire support team at DCH Wappingers Falls Toyota was very positive. After having met wi for fourteen years. My experience with Bobby Pucher and the entire support team at DCH Wappingers Falls Toyota was very positive. After having met with other salesmen from Honda, Kia and Nissan I finally walked into DCH Wappingers Falls Toyota. My experience was one of ease rather than stress, clarity rather than confusion, support rather than discord. This all happened because of the continuity of dealing with one person for sales and finances while also being aware of the efforts of the credit team on my behalf, for the only dealership that had every necessary number printed out and presented for me to see so that I felt informed and therefore respected and for the attention to my worth as a customer. And the deal was completed in a matter of hours. I will send my family and friends with good faith that they too will be well served. More

I researched what I wanted on the internet, had some questions, knew what price to expect. Started at DCH Wappingers because it was the most convenient. Jose greeted us, and truthfully I groaned. I'm no questions, knew what price to expect. Started at DCH Wappingers because it was the most convenient. Jose greeted us, and truthfully I groaned. I'm no good with pushy sales people. I hate the fake niceness. I just wanted my questions answered. Boy was I surprised. Questions answered, prices considerably better than I anticipated, a generous trade in on a 9 year old, 230,000 mile camry. The sincerity, honesty, competence of everyone we met in the dealership was obvious. The pricing policy in the dealership precludes bargaining. Everything was so positive I bought the car on the spot and have lived happily ever after. It's our third vehicle from this dealership, our first with Jose, and all of the experiences have been great. We're retired now, and expect this to be our last car. More

I had a great experience working with DCH Wappingers Falls Toyota and the team there (specifically, Mr. Robert Goldberg and Mrs. Melissa Sinapi). The excellent service started before I even arrived to c Falls Toyota and the team there (specifically, Mr. Robert Goldberg and Mrs. Melissa Sinapi). The excellent service started before I even arrived to close the deal. Ms. Sinapi worked closely with me prior to my arrival to find a model I liked and quote me the lowest possible price; when I finally settled on the car I wanted, Mrs. Sinapi informed me of various administrative steps I could take (such as getting my insurance policy started, obtaining forms for the actual deal, etc.) to streamline the purchase process. All in all, these steps saved a huge amount of time for when I finally arrived, since purchasing a car is an unavoidably lengthy, multi-step process. The quality of service was high and thorough from start to finish, and I spent very little time waiting or idling while the deal was taking place. Every staff member that helped me was patient, and I really felt like a VIP the whole time. Finally, I was given an excellent price on my new car, and never felt like anyone was trying to do a hard up-sell with me, which is good, since I reject a hard sell immediately. Thumbs up to DCH Wappingers Falls Toyota! More

Dealership was low pressure and everyone was very friendly and helpful. Their prices were very good on used vehicles which is why I traveled one hour and 40 minutes from Connecticut to purchase my 2 friendly and helpful. Their prices were very good on used vehicles which is why I traveled one hour and 40 minutes from Connecticut to purchase my 2004 Toyota Sequoia Limited. I would highly recommend this dealership to friends and family. Keep up the great customer service and lower pressure sales experience. This coupled with low prices will keep customers coming back to your dealership and they will also refer others. More

My husband and I just purchased a 2012 Toyota Highlander LTD and Bobby was our salesman. He was the best car salesman we have ever dealt with! He was courteous and friendly every step of the way. What to LTD and Bobby was our salesman. He was the best car salesman we have ever dealt with! He was courteous and friendly every step of the way. What totally amazed us was his willingness to go "the extra mile" for us. My husband is disabled and unable to get to the dealership. Bobby brought the car I had test driven to our house so my husband could see it. He then brought our new car for delivery to our house so my husband could sign all paperwork along with me paperwork. What a fabulous experience for both of us! No wonder he is an Elite Sales Consultant! Great job Bobby!!! More

My husband and I had been considering the purchase of a new Toyota for some time. We had visited several dealers and were not at all comfortable with them. We then went to DCH Wappingers Falls Toyota. We new Toyota for some time. We had visited several dealers and were not at all comfortable with them. We then went to DCH Wappingers Falls Toyota. We had researched online and knew exactly what we wanted. We decided on a RAV4 6 cylinder Limited Edition with leather seating and navigation in Blizzard White. My husband met Naeem Randall last week, and both of us went back together yesterday. Naeem was friendly and personable and not at all like a "salesman". He went out of his way to accommodate us and within minutes he brought us the RAV4 6-cylinder in Blizzard White, but it did not have the navigation. Not to worry. We then met Corey, business manager who explained that since this a dealer installed option, it would be installed for us. We were trading in a Chevy Avalanche and then met Ira who inspected the car and offered us a very fair trade in price. So, by 6 pm our new RAV4 iwas in our garage. All paperwork was taken care of at DCH TOYOTA including DMV, insurance and financing. The overall experience was excellent and we would highly recommend friends and family to DCH Wappingers Falls Toyota. Everyone we dealt with at DCH TOYOTA was friendly, courteous and extremely helpful. Anthony and Dolores Z Hyde Park More

The dealer did not pressure, they provided the information requested, including prices and allowed me to leave and digest the info without comment. The prices were fair and matched what informatio information requested, including prices and allowed me to leave and digest the info without comment. The prices were fair and matched what information I could find online including invoice pricing. All in all it was a pleasant experience. More

I came into DCH looking for a new Camry and first met with Bill Albrect who was very nice. When I returned in a day or two to get down to actually buying the car I worked exclusively with Michael Gottuso with Bill Albrect who was very nice. When I returned in a day or two to get down to actually buying the car I worked exclusively with Michael Gottuso, and he provided the best new car buying experience I've ever had. First and foremost, he was totally laid back; I never felt any buying pressure from him whatsoever. He is very knowledgeable about his product and seemed to very quickly understand my personality and situation. He took me on a long test drive where we just chatted and answered my questions about the car. He took me to the inventory lot and we found my car. A steel gray 2012 Camry LE. We negotiated a very good price and he just visited his manager one time to to this. There was none of that horrible being turned over to a high pressure closer. The finance person presented me with a list of additional options for the car such as extended warranties which I declined and there was really no pressure from him about it. I took the train to pick up the car on July 20,2012 and Michael met me at the station, no problem. He took a good bit of time explaining the car's controls to me which I appreciated. In my walk around of the car I found I tiny blemish on the roof. Michael had me come back the next day and they fixed it in half an hour. As to the car itself, it's wonderful. It's extremely comfortable for me with the power driver's seat, very quiet, handles beautifully, and is getting great gas mileage. Overall I highly recommend Michael and DCH. And also, they handled the transfer of my tags and put a new registration on the car without me having to wait for it to come in the mail. More