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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,745 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,745 reviews

September 23, 2011

Rolando sold me a new 2012 Highlander. We had been shopping for several weeks, driving several different vehicles. Decided on the highlander and felt very comfortable working with Rolando. Answered More

by fungjow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Dones
Sep 27, 2011 -

DCH Wappingers Falls Toyota responded

fungjow: Thanks for taking the time to provide this excellent review. We're happy to hear that you feel you were treated fairly and with respect...we strive to ensure that every one of our customers feels this way. We appreciate the public acknowledgment of your experience, as it helps to spread the word in what we're all about: truly creating a hassle-free purchase. We look forward to continuing to provide you with top-notch customer service in the years ahead. On behalf of Rolando and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride! Lee Burns, General Manager

September 19, 2011

I had a wonderful buying experience at DCH Toyota. Paul Madras was terrific and helped me every step of the way. I love my new Camry and felt that the buying process was fair, professional and accomodating More

by julepowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Mandras
Sep 19, 2011 -

DCH Wappingers Falls Toyota responded

juliepowers: Wow. Thanks so very much for this excellent review! We sincerely appreciate your kind remarks and are very happy you chose to purchase your Camry from us. Paul is a great guy, right? He's an awesome balance of professionalism, knowledge and kindness. I'm so glad your buying experience was everything it should be! We look forward to seeing you again- Lee Burns, General Manager

September 16, 2011

Karl Boye, the sales manager helped me at first and directed me to a salesman MJ. The two of them were extremely helpful and friendly. MJ was extremely patient and helpful during my purchase process. More

by lynchdanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : MJ
Sep 16, 2011 -

DCH Wappingers Falls Toyota responded

lynchdanc: You're very welcome! We very much value your business and appreciate the time it took to provide this awesome review. We look forward to providing you with the same superior level of customer care for your regularly scheduled maintenance with our service dept. On behalf of Karl, MJ and everyone here at DCH Wappingers Falls Toyota, we hope you enjoy that new ride! Lee Burns, General Manager

September 16, 2011

The Salesperson that helped me was professional and created a very positive experience. This is my 8th car and I can say this was my best and easiest experience buying a car. More

by ray4wit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Schaeffer, Robert Schaeffer
Sep 16, 2011 -

DCH Wappingers Falls Toyota responded

ray4wit: Thanks so much for this excellent review. We're happy we could provide such an easy and positive experience...especially given the fact that you are a seasoned car-owner! We appreciate that you've probably had your fair share of the good and the bad...and it's gratifying to know that we've set the bar nice and high. On behalf of Robert and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride. Lee Burns, General Manager

September 15, 2011

We highly recommend this dealership. Purchasing our 2010 Toyota Venza was very pleasant and exciting experience. Michael welcomed us with a friendly and “home like” environment. He was very patient, able to More

by cezmag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gruen
Sep 16, 2011 -

DCH Wappingers Falls Toyota responded

cezmag: Wow! 500 miles...now we definitely feel special! We are thrilled that you've provided such an awesome review and we are honored that you've traveled so far to enjoy the Hassle-Free experience. And if you can travel 500 miles to see us, I'm sure Michael felt that the least he could do was come in on his day off to ensure your delivery was comfortable and informative! On behalf of Michael and all of us here at DCH Wappingers Falls Toyota, we hope you enjoy your Venza. (We'll see you here for service, right?? Kidding....just kidding.) Lee Burns, General Manager

September 13, 2011

Mary Snoek asked what I wanted, what I needed and she got me a car to match. Took me through the entire process. Down time we discussed the cars safety and convenience features, several with which I was not More

by Rossrohla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Snoek
Sep 14, 2011 -

DCH Wappingers Falls Toyota responded

Rossrohla: Wow. Thanks so much for this eloquent, thoughtful review. Obviously, you appreciate the value of a reliable, well built car...as well as the importance of excellent customer service. We're glad to be able to provide both! From the point of sale, through the financing and including regularly scheduled maintenance, we will always strive to ensure you receive the top-notch attention you deserve. From Mary and the entire DCH Wappingers Falls Toyota staff, we appreciate your continued patronage and look forward to a long and happy relationship! Lee Burns, General Manager

September 08, 2011

Working with Melissa was a great experience! She was patient, friendly and answered all of my questions regarding purchasing my new car. She kept me informed of all steps of the process of the sale. O More

by pooh2679
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Melissa Sinapi
Sep 08, 2011 -

DCH Wappingers Falls Toyota responded

pooh2679: Thank you so much for this awesome review! It was our pleasure to provide you with excellent service and all the information you need to comfortably get to know your new car. We appreciate what an important purchase a new vehicle is and our priority is ensuring that the whole experience is both informative and friendly. I'm glad to hear we've achieved that! On behalf of Melissa and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

September 08, 2011

Pinkel Patel sold me new Toyota Carolla and was an excellent salesman as well as friendly he made my purchasing a new vehicle very easy and pleasant. Taryn Bellino was great when it was time for a ser More

by rosetabone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taryn Bellino, Pinkel Patel , Pinkal Patel
Sep 09, 2011 -

DCH Wappingers Falls Toyota responded

rosetabone: I'm glad to hear that we completely resolved your issue and provided you with a 5-star experience...both on the sale with Pinkel Patel and with your service call, thanks in part to Taryn Bellino. We strive to ensure that all customers receive all the information they need to feel as comfortable and confident as possible. On behalf of Pinkel, Taryn and everyone here at DCH Wappingers Falls Toyota, enjoy your Corolla! Lee Burns, General Manager

September 08, 2011

can not say how wonderful and seamless my experience with dch toyota was! jared was extremely helpful and informative and kept me in the 'loop' during the whole transaction/service issue. More

by nrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared
Sep 09, 2011 -

DCH Wappingers Falls Toyota responded

nrr: Wonderful to hear that you were extremely satisfied with your recent service experience here at DCH. "Wonderful" and "seamless" may not be words that people typically associate with servicing their car but we're looking to change that! On behalf of Jared and all of us here at DCH Wappingers Falls Toyota, thank you for your patronage and we look forward to seeing you again. Lee Burns, General Manager

September 07, 2011

This was by far the best car dealer experience I've had. From start to finish my lease went smoothly. All employees were very friendly and fast working. I've always spent hours at the dealer leasing cars bu More

by jam061200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MJ
Sep 07, 2011 -

DCH Wappingers Falls Toyota responded

jam061200: So happy to hear we met (and exceeded) your expectations! Your awesome review really made our day...and gave us something wonderful to talk about at our morning meeting. Feedback like yours is essential to setting the bar higher on customer service expectations for auto dealerships...and we're working hard to remain true to that commitment. On behalf on MJ and everyone here at DCH Wappingers Falls Toyota, enjoy that new (excellent) ride! Lee Burns, General Manager

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